Bob Ferrando Ford - Service Center

Snow Tire Installation Ordered specific snow tires weeks ahead. When got there, they didn't know what kind I wanted. Was going to use Ford Credit-was denied even though cred Ordered specific snow tires weeks ahead. When got there, they didn't know what kind I wanted. Was going to use Ford Credit-was denied even though credit score rating is 802. Had to pay full amount. Would have bought same tires elsewhere, for much less, if had known would be denied credit. My car payment with Ford credit is paid ahead. I got a bill for $0.00 due this month, because I always pay ahead. It doesn't seem like good business to deny credit when I have leased 3 cars and bought one and never missed a payment and even paid extra on my current vehicle. I was very disappointed due to this situation. More

Who could ask for any thing more? Called 1 week before my appointment and given a few different choices. They did the work I requested and did it in a timely manner. Have always treate Called 1 week before my appointment and given a few different choices. They did the work I requested and did it in a timely manner. Have always treated me right and never pressured me to have unnecessary work. A pleasure. More

They went above and beyond our expectations They were very accommodating and did a fast turnaround on our Lincoln MKZ. They also washed the car and it looked great when we picked it up. They were very accommodating and did a fast turnaround on our Lincoln MKZ. They also washed the car and it looked great when we picked it up. More

oil change and tire rotation Arlin and his crew are the best in the service department. The biggest reasons we keep returning to your dealership. They should be rewarded for their Arlin and his crew are the best in the service department. The biggest reasons we keep returning to your dealership. They should be rewarded for their dedication and integrity. More

Mixed rating middle because gentleman helping me drop off, SUPER nice. Gentleman at pickup, not easy to work with. Hatch problem not fixed Have to go back middle because gentleman helping me drop off, SUPER nice. Gentleman at pickup, not easy to work with. Hatch problem not fixed Have to go back More

Service department We have doing business with Bob Fernando and his staff for almost 30 years and couldn't be happier they have always been the only place who does our We have doing business with Bob Fernando and his staff for almost 30 years and couldn't be happier they have always been the only place who does our service and have never had any issues the guys are awesome More

Oil change Staff was helpful and friendly. The waiting area was clean and comfortable. Our entire experience was very positive. The ssrvice was preformed in a r Staff was helpful and friendly. The waiting area was clean and comfortable. Our entire experience was very positive. The ssrvice was preformed in a reasonable and wxpected amount of time. More

Reliability I continue to have great experiences at Bob Ferrando Ford World. I call and I'm handled immediately. The quality of overall workmanship is beyond desc I continue to have great experiences at Bob Ferrando Ford World. I call and I'm handled immediately. The quality of overall workmanship is beyond description. I will to no other dealership. More

Fast service. Best service dept around. Fast and friendly service. Very thorough. Always prompt. Service counter employees always friendly and willing to help with any question. Gives you Fast and friendly service. Very thorough. Always prompt. Service counter employees always friendly and willing to help with any question. Gives you that feeling that they really care. More

Engine repair Did a great job restoring all parts needed to fix my car after it ran out of antifreeze. Although it took awhile, they got right on it. They made go Did a great job restoring all parts needed to fix my car after it ran out of antifreeze. Although it took awhile, they got right on it. They made good suggestions to replace some other parts while they had it torn done. (My car has 100,000 miles on it.) Running great. More