Bob Ferrando Ford - Service Center

Very Good Arlin is very good, he really takes time to listen to the customers, and is very good at what he does. Very much appreciated it Arlin is very good, he really takes time to listen to the customers, and is very good at what he does. Very much appreciated it More

Inspection, yearly This one was fast, always friendly service dept, they answer all my concerns. I have never had a problem with the crew. Check out always great and the This one was fast, always friendly service dept, they answer all my concerns. I have never had a problem with the crew. Check out always great and the gals are friendly! Thank you. More

Ford Owner For Life! I’m extremely luck to have Met Walt and Doug. I feel Walt is the best and most honest mechanic I’ve ever met. Everybody at the dealership is very frie I’m extremely luck to have Met Walt and Doug. I feel Walt is the best and most honest mechanic I’ve ever met. Everybody at the dealership is very friendly! Thanks!! More

Excellent service It is so hard to find a service center that you can trust and I feel like I have that. Arlind is excellent and has taken excellent care of numerous v It is so hard to find a service center that you can trust and I feel like I have that. Arlind is excellent and has taken excellent care of numerous vehicles for me. My father in law originally recommended them and I am so glad that he did. I live in Erie, but would rather drive the 30 minutes to take it there than try someone here. Please continue to have the amazing service and I will be a lifetime customer. Also (and I feel terrible for not remembering her name), but the woman who checks you out from the service area is equally wonderful!!! More

Caliper sticking They got us in same day that I called to take care of the caliper sticking and got in done in such a timely manner They got us in same day that I called to take care of the caliper sticking and got in done in such a timely manner More

Recall warranty repair Had two recalls/upgrades to my 2019 Ford Explorer. Service was as expected, but it did not reset the Fordpass on my phone to show that the w to was co Had two recalls/upgrades to my 2019 Ford Explorer. Service was as expected, but it did not reset the Fordpass on my phone to show that the w to was completed. More

Engine work on my Explorer My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repa My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repair took longer than I would have expected. Communication with the service guy was very good. They also installed my winter tires for a reasonable price. I am happy to have it back now and so far, so good. Will research vehicle reliability issues with Ford products. My mind is open. More

State inspection I was asked if I wanted my tires rotated and said no, then 3 to 4 minutes later changed my mind and told service team who said it was too late as they I was asked if I wanted my tires rotated and said no, then 3 to 4 minutes later changed my mind and told service team who said it was too late as they had put the 2 wheels back on and lowered the lift. Felt like I was getting taken if they only wanted to do it if half the work was being paid for on the inspection fee. Everyone at the service desk had a real attitude so I told them to forget it. More

Short quick and to the point. The get you in see what you. See get the ok, and get ur done! Only swat is needed, I always trust them. Great to deal with.. The get you in see what you. See get the ok, and get ur done! Only swat is needed, I always trust them. Great to deal with.. More

New tires with av$140 rebate As always I received great service from Ferrando Ford. Theirs is the best service department I have ever seen in over 50 years of with av$140 rebate As always I received great service from Ferrando Ford. Theirs is the best service department I have ever seen in over 50 years of having my vehicles services! More