Bob Davidson Ford Lincoln

THE RUN-AROUND BAD SERVICE (F+) WORST DEALERSHIP I EVER experience. Don't do or honor what they say, noone wants to do their job used car department MANAGERS ARE THE WORST. No callba WORST DEALERSHIP I EVER experience. Don't do or honor what they say, noone wants to do their job used car department MANAGERS ARE THE WORST. No callbacks & try to do cheap bad repairs not even helpful. This is the 3rd person I've talked to about the repairs. Repaired & still not fixed properly. ABSOLUTELY THE WORST ( F+) More

Frustrated First Time Car Buyer I bought a car with them on Memorial Day and that process seemed to go well though I still think that I did not receive nearly the amount for my trade I bought a car with them on Memorial Day and that process seemed to go well though I still think that I did not receive nearly the amount for my trade-in that I could have gotten on my own, but that's the price of convenience right? After the fact of buying the car is when things have gone downhill. I have out of state plates since I don't live in Maryland full time and so they took it upon themselves to register my car as new instead of transfer my old plates. When asked about this they said it is not their job to do that unless I tell them to. They are the professionals and I believe it is their job to give me the options that are available to me. I then asked to talk to someone higher up about the issue as my DMV said they should be able to handle the refund process. I have left multiple voicemails (with Eric) with no response and the gal in charge of plates and tags (Jennifer) said she removed my plates from the mail pile so they didn't get sent until this was sorted. Well they just showed up at my house yesterday and STILL no call back. You would think that a company you spend thousands of dollars at would have the decency to return your phone call. They also never told me WHERE to pay my bill until I went to the dealer in person to file some paperwork. It seems like they are happy to cut corners and as a new car buyer I may have been naive to think they would be forthcoming and help me by telling me my options and really explaining the process... I was wrong. If you are a first time car buyer I highly suggest going elsewhere with your business. More

Disappointing Experience I spoke to Brittany who works with internet sales about a 2014 Ford Focus used. She contacted me in response to an inquiry online where you "request I spoke to Brittany who works with internet sales about a 2014 Ford Focus used. She contacted me in response to an inquiry online where you "request the best price". Brittany told me that I needed to drive down, 45 minutes away, to the dealership in order to get the real best price and she does not give that out online. She explained to me that is because I must show good faith that I'm really serious about purchasing a vehicle. I told her this completely defeats the purpose of shopping online. Shopping online allows me to compare pricing and narrow down my best value, thereby saving me the time and fuel of driving to multiple dealerships. I fell for it and drove down to the dealership on Saturday morning. Brittany met me, shook my hand, and handed me off to Jamar, then departed. I never saw or talked to Brittany again. Jamar was very friendly and polite, but had been working there for about 3 weeks and very unfamiliar with Ford vehicles. I knew a tremendous more about the vehicle than Jamar, although he was doing the best he could. When it came to pricing, the best price is exactly what Brittany and I had discussed previously. I drove down there and wasted my morning for nothing. If Brittany was more honest, I would not have driven to the dealership. I will be in the market for a Ford Focus RS or ST sometime in the fall and will not consider this dealership. I had far better service and experience with Plaza Ford in Bel Air. More

"Always great service" I did not purchase my vehicle from Bob Davidson Ford, however I would say that based on the quality of service I have received from this dealership, I I did not purchase my vehicle from Bob Davidson Ford, however I would say that based on the quality of service I have received from this dealership, I would consider my next purchase here. More

As always, great service, very professional! Every time. Exceptional service, great atmosphere, very professional! Can't say enough about Bob Davidson Ford. I enjoy the eperience every time. Fee Every time. Exceptional service, great atmosphere, very professional! Can't say enough about Bob Davidson Ford. I enjoy the eperience every time. Feels like a very personalized and customized experience. More

We have 2 Fords- one bought from Bob Davidson (BD) and another purchased from Dulaney (D). Since D closed we have received letters from BD stating that they were pleased to take over servicing our vehicl another purchased from Dulaney (D). Since D closed we have received letters from BD stating that they were pleased to take over servicing our vehicles & they have sent us notices reassuring us that they will provide the same quality service and treat us like a quality customer!!! ( We had not been going to BD for service because it's not very convenient and didn't feel they were very customer friendly, but figured we would give them another chance) Here's where the term "Actions are STRONGER than words" is the lesson learned here... We had one vehicle in need of recall fixes & an oil change and another w/ a leaky sunroof (under warranty)and needing an oil change. We decided to bring the vehicles, one at a time, to BD. We traveled 45 minutes on Mon eve to drop off one vehicle, then drove back on Tue eve to pick up the one and drop off the other. On Wed, I called the shop about 6:15pm while we were eating dinner up the street from BD so I could double check the service hours- (On Mon, I thought the service rep told me someone would be there until 8pm, but I was second guessing myself now because that seemed very late so I wanted to check again) The receptionist told me she THOUGHT the service dept closed @ 5:30pm. I knew that couldn't be right because both nights we were there, it was after 6pm and we met with the service advisor both nights; so I asked her to verify that info. She said she would double check and placed me on hold. I was left on hold and eventually slipped into Dave Lancaster's voicemail... so I hit "0" to get the receptionist again. She didn't pick up to speak to me and just placed me back into a call queue and I landed in the voice mail again. I hit "0" again and it just rang and rang....several minutes of this... Very irritated, we quickly packed up the children w/ the remains of their food and arrived at BD @ 6:35pm... the service dept hours on the door said 6:30. The guy in the shop would not help us and said everyone left... xxx- 5 minutes after they closed I couldn't get any help? I went into the showroom and talked to the receptionist who had left me on hold only minutes before. I repeated my situation and reminded her that she left me on hold and she said "Oh, no problem, you can get your car.. I'll get the salesman to help you". A few minutes later, the receptionist told me that the salesperson was handling a phone call and would be with me in a few minutes.. The remaining sales people were chain-smoking on the porch and didn't even flash a friendly grin in my direction. I walk around the showroom waiting patiently and I noticed a man sitting on a desk having a leisurly phone conversation with someone about golf. About 15 minutes later, he finishes his phone conversatation and saunters over to me asking if I was the one w/ a truck "stuck" in the shop. (By now it's about 5 minutes until 7pm) I acknowledged that I was and he said he didn't think he could do anything... couldn't get to the ticket and run a credit card even after I advised that I could get cash if that would help.. xxx?! I had to wait 15 minutes for him to get off of the social phone call to tell me there was nothing he could do??? I was only 5 stinking minutes late to begin with and I could have been on time if the receptionist had the correct information!!!!!!!!!!! Come On!!!!! He said he would check, but immediately returned and said his hands were tied. I then had to come back the next morning, driving yet another 45 minutes, to pick up my truck. When I arrived, I explained my prior night's situation to the cashier in the service dept. HERE's THE KICKER!!!!!... She apologized and said that the receptionist should have connected me to the cashier so I could pay by phone before they closed and then my keys would be with the night watch man so I could pick up my truck... HAD THE RECEPTIONIST PAID ATTENTION TO THE REASON I WAS CALLING AND TRANSFERED ME TO THE CASHIER INSTEAD OF DAVE LANCASTER'S VOICE MAIL, I COULD HAVE HAD MY TRUCK AND SAVED SEVERAL GALLONS OF WASTED GAS IN TRAVELING THE EXTRA DAY!!!!!! (BTW- WHEN I STOPPED IN THAT NIGHT TO TRY AND GET MY VEHICLE, THE RECEPTIONIST HAD SEVERAL MAGAZINES IN FRONT OF HER, ALONG W/ A NAIL FILE & HER PURSE!!! SHE WAS PROBABLY READING ABOUT THE STARS INSTEAD OF LISTENING TO ME ON THE PHONE) To top it all off, my sunroof could not be fixed because they could not replicate the leaking..... Then I get a call from an 800 number to check on the quality service I received and to make sure that I was a happy camper. I WILL NEVER SET FOOT ONTO THE PREMISES EVEN IF THEY ARE THE LAST DEALERSHIP IN THE WORLD!!!! Our new truck was purchased here and they were horrible 6 years ago .... at least they are consistently bad!!!! More

Great first time experience Although I didn't purchase my Ford Focus at Bob Davidson Ford. My experience there was extremely pleasant, I received quick and courteous. I will be Although I didn't purchase my Ford Focus at Bob Davidson Ford. My experience there was extremely pleasant, I received quick and courteous. I will be returning to Bob Davidson Ford for future service to my vehicle. Thank you! C. Branch More

Excellent experienced salesperson. Our sales associate, Gene Walsh, was knowledgeable, understanding of our needs, and very easy to work with. He went out of his way to help us with b Our sales associate, Gene Walsh, was knowledgeable, understanding of our needs, and very easy to work with. He went out of his way to help us with buying our car. We had some special requests about changing out a battery and tires from our trade-in to our other car. He told the service department what we wanted done and it was. He was very patient showing us how everything works in our new car . We will recommend him to anyone we know who is looking for a car. Everyone was very pleasant and helpful from the financial officer Amy to Tony and his crew in the Quick Lane Service Department. This is the second car we have purchased from Bob Davidson and would recommend this dealership to everyone. Mary Ann and Greg More

Excellent experience start to finish Go in and see Bob Compton for the best experience ever when it comes to buying a new vehicle, he was polite, honest and a true gentleman. Go in and see Bob Compton for the best experience ever when it comes to buying a new vehicle, he was polite, honest and a true gentleman. More

Great Car Buying Experience We gave the guys at Bob Davidson an idea of what we were looking for in a used car and our price range. In less than a week we were called by the dea We gave the guys at Bob Davidson an idea of what we were looking for in a used car and our price range. In less than a week we were called by the dealership to come in and see a recently traded in vehicle. The Lincoln MKX was well kept and had low mileage. Everyone that we dealt with was more than helpful. They made our car buying experience a pleasure. Thank you Bruce Schindler, Blake Schindler, Bob Compton and Howard Lowenthal More