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Bob Davidson Ford Lincoln
Baltimore, MD
462 Reviews
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Showing 462 reviews
February 21, 2012
Great service! Bought my Fiesta there and I love it! If you are looking for a Ford or used car in the Baltimore area this is the place to go! Everyone was super friendly and knew what they were talking abo you are looking for a Ford or used car in the Baltimore area this is the place to go! Everyone was super friendly and knew what they were talking about. You can tell they care about their customers. Honest and positive people. A big shout out to Lloyd for all of his help! More
by rbutch2
Employees Worked With
Lloyd
February 21, 2012
Blake and Sam worked hard to find a car that would work for our growing family. While quality and price were a factor, color and style were important as well. Blake and Sam found a great car for us that me for our growing family. While quality and price were a factor, color and style were important as well. Blake and Sam found a great car for us that met all of our needs. I have really enjoyed my car and get compliments on it everywhere I go. More
by Megandelorbe
Employees Worked With
Blake Schindler and Sam Miacco
January 31, 2012
Lloyd Kellogg, Jr and the Sales Manager, Chris, were very easy to work with. Lloyd went to extra lengths to help me get the best price and deal Lincoln could offer. As a woman, I wasn't sure what to expect w easy to work with. Lloyd went to extra lengths to help me get the best price and deal Lincoln could offer. As a woman, I wasn't sure what to expect when buying a new full size SUV. They answered all of my questions and we negotiated on the details of my trade and the new Lincoln. I would recommend this dealership if you are looking for a Lincoln or Ford. More
by dimockhenry
Employees Worked With
Lloyd Kellogg, Jr
January 22, 2012
I had to get my waterproof carpet lining fixed under my warrantee, and had to return 3 times just to get it finished. Employees were friendly, but the work was shotty. Because the manufacturer's carpet l warrantee, and had to return 3 times just to get it finished. Employees were friendly, but the work was shotty. Because the manufacturer's carpet lining failed, I had water leaking onto my carpets and mold growing. When I tried to first make an appointment, the receptionist told me to just show up and it would be fine. But when I showed up, I was turned away because I had no appointment. When I returned the second time, I requested that they shampoo the carpets, since this was damage that resulted because of the failed carpet lining. When I came to pick up my car, they did not shampoo the carpets but had fixed the lining. One week later I found spots coming through, so I made an appointment to refix the carpet lining and shampoo my carpet. Finally they got it right, but 3 trips is too much to make, especially during business hours and for a 40 min total drive. Awful experience, I will never go back. More
by AwfulBDexperience
Employees Worked With
Dave Lancaster
January 03, 2012
Morgan, is a Professional businessman, he would always follow up with phone calls and information in a timly fashion, he's the only salesman that gave me a brochoure on the F-150, out of 3 other dealersh follow up with phone calls and information in a timly fashion, he's the only salesman that gave me a brochoure on the F-150, out of 3 other dealerships in the area.. He paid attention to the details and worked to locate a truck with the options I needed.. More
by Dave Faby
Employees Worked With
Morgan Johnson & Chris Anderson
December 24, 2011
Attempting to find out how the selling price of a vehicle was constructed was like watching a street performer play the shell game. We asked to simply identify the base selling price of the vehicle before de was constructed was like watching a street performer play the shell game. We asked to simply identify the base selling price of the vehicle before dealer discounts and trade and then to clearly state how much of a discount was being offered by the dealership. They added $810 to the sticker price and then pretended that it was being given back as a discount. This was after they first lowballed the trade-in price, then increased their offer by $2,000 from $4500 to $6500. When asked for an "on the road price" they came back with a number that was very high but explained that that was "before the trade", then deducted the original trade offer of $4500 AFTER HAVING ALREADY AGREED TO $6500. This was an "old school" (bad) car buying experience, totally unlike anything I've come to expect with the last 15 car purchases I've made. Unfortunately I cannot recommend this dealership and based on my experience the problem starts with the general manager. More
by bhudkins
Employees Worked With
Jenna Digennaro, Chris (general manager)
December 14, 2011
Very helpful. They explained how all the bells and whistles worked on the car and actually helped set up account for sync. The finance department was very friendly and got us out of their very quickly whistles worked on the car and actually helped set up account for sync. The finance department was very friendly and got us out of their very quickly. she was very knowledgeable about all products that were available for us to purchase. More
by cgannon34
Employees Worked With
Gene Walsh and Shelia Svitil
December 10, 2011
Customer service skills need improvement. In my many years owning vehicles and having them serviced, this was my worst experience. I was not greeted with a friendly smile. I did not feel appreciated as years owning vehicles and having them serviced, this was my worst experience. I was not greeted with a friendly smile. I did not feel appreciated as a consumer...After leaving my F-150 at the dealership for service, I was called about 20 minutes later with a request to bring gas because the vehicle would not start. I thought this strange. I knew gas was not the problem but was unable to get gas immediately. When I did provide the gas, the vehicle still did not start...as I thought. During the entire service experience, I don't recall receiving a smile at any time(even after getting $3,000 worth of repairs) from the service writer or the cashier. "Horrible Experience" More
by mdravens
Employees Worked With
Dave Lancaster and Cashier
December 05, 2011
I was Happy to have Billy as the salesperson helping me with this purchase. He was very accomodating, and made me feel relaxed about the purchase. I was able to get all of my questions answered right awa with this purchase. He was very accomodating, and made me feel relaxed about the purchase. I was able to get all of my questions answered right away. If he did not know something he made sure to find the person who would know the answer. He was very friendly and made himself very available, both in person and by phone. More
by Amanda Dansereau
Employees Worked With
Billy Hicks, Billy Hicks
December 01, 2011
I am pleased to take a moment to compliment Mr.. Lancaster for the prompt repair of our Lincoln. We were towed into the dealership durin our trip north. He welcomes us without an appointment and had Lancaster for the prompt repair of our Lincoln. We were towed into the dealership durin our trip north. He welcomes us without an appointment and had our car running in a few hours while we waited traveling from Florida and being on a schedule getting the car back on the road quickly with a reasonable fee that was wonderful. Kudos to this Lincoln dealer and Mr. Lancaster for the best service and reassuring our faith in Lincoln. More
by Orangegrower
Employees Worked With
David lancaster, Dave Lancaster
