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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,367 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,367 reviews

March 27, 2021

Dino Westerfield was my sales person can’t say enough how well round sales person he is, not only was tainting he made sure all my needs were met. 5 Star sales man More

by Fred.walker0328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Apr 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well thanks Mr. Walker for taking the time to highlight the experience. Dino continues to exceed expectations for everyone here but means more to hear it from customers. Thank you for the opportunity for (Dino and) us to earn your business! -Justin Harmon (GM)

March 24, 2021

I love Brooke and her great communication. She responded and called back anytime she missed my call, she called to keep me posted the whole time. More

by ebrown922
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke
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Mar 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Vital necessity to be a good advisor is the cadence of communication between tech and customer. Brooke has been a very helpful employee in multiple roles and lucky to have her as part of the team. Appreciate the business and comments. -Justin Harmon (GM)

March 11, 2021

This is my second time working with this dealership, and each visit has exceeded prior expectations. I’m grateful to have my new Grand Cherokee driving off their lot, and look forward to any future needs More

by brittparker3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy King
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thats great! Cindy sets the tone on the showroom for customers and employees and thankful to have her as part of the team! Thank you for the continuous support for our company and sharing with the world. -Justin Harmon (GM)

March 10, 2021

I purchased my vehicle and just had my first oil change at Bob Caldwell Chrysler Jeep. I have had excellent service! They were quick and polite. I recommend this dealership for your Jeep needs! More

by julsireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Guendert
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes!! One of the most vital heartbeats of the dealership that gets thrown to the way side and botched is the "Almighty Oil Change". Despite the pricing fluctuations, it's not a profit center and hence the lack of attention the oil change receives but it's a loyalty thing. If a dealer can't perfect the oil change, (usually rotation), and a multi-point inspection in a realistic time frame, customer has no reason to comeback. Long winded response to your review but makes the review that much more important to me. Thank you for the business and review. -Justin Harmon (GM)

March 09, 2021

Wish they did not have their TV set to Fox News. That is an absolute insult to fair minded people and reflects poorly on Caldwell. More

by farmbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in Service
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, sorry you were offended about the station the tv is on. We leave the remote in the customer lounge so this must have been the channel the last customer left it on. If you are looking for a corporate statement from Caldwell....."we prefer no news channels" ha! Realistically we have basic cable and remote available for any customer to choose what you prefer to watch. Nonetheless apologize and hope the rest the experience went well. Thanks. -Justin Harmon (GM)

Mar 13, 2021 -

farmbo responded

Thanks for the response. When I arrived for service at 8:00 the TV was tuned to Fox News and the volume was turned up in the unoccupied waiting room.. I was unable to change channels but that could be My Bad due to the unfamiliar remote. I'm glad Caldwell is sensitive to the fact that Fox News is toxic to probably a majority of customers in Central Ohio. It's bad for business. With all the competition in the new car market, it would a deal breaker for me to support a dealership that promoted Fox news, so thanks for clarifying that it is not Caldwell policy. A "no news channel" is fine by me. Best, Tony Logan Caldwell buyer since 2005

March 02, 2021

You guys were super fast getting my car back to me!! Thank You so much! Very happy with the out come! 5 stars for you More

by kischareinier68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Miller
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Mar 02, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always the goal and happy to hear this visit the goal was met. Thank you for the business and review! -Justin H (GM)

February 27, 2021

Excellent dealership, very clean and friendly. Dino was perfect to work with. Would definitely recommend this dealer to anyone. Will be back in the future. Thank you. More

by sparsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Mar 02, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the kind words. Dino had a great month and squeaked out sales person of the month so proud of his accomplishments and the added bonus is customers like you are satisfied as well. Appreciate the opportunity to earn your business and review. -Justin H (GM)

February 18, 2021

My engine light came on and I knew I was past due for an oil change. Due to COVID-19 we are not driving as much as usual. The battery was not being charged. Service was completed in a timely manner. More

by MikeA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brook Wilson
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the constructive feedback and rating. It's wild the difference in driving habits 2019 vs 2020 and we have seen quite a few problems with vehicles sitting. Glad to hear Brooke was able to make the problem as painless as possible. Please let us know how we can be of service in the future and thank you for the business. -Justin H (GM)

February 15, 2021

Amazing service and Outstanding customer service. Informed me step by step with concerning issues. Brooke was amazing along my journey there. Ty will be back More

by Fields.bj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke in service dept
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it. Thrilled with Brooke and she has been a tremendous help to the dealership in multiple forms. Thank you for the business and taking the time to leave a review. -Justin H (GM)

February 13, 2021

Xavier was great to work with! Very patient and took his time to make sure everything went smoothly. Will definitely send our friends looking for a new vehicle More

by acomommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Report | Print
Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear everything went well for you. Patience is a critical role in sales and thrilled to hear it has been recognized. Thank you for the review and the business. -Justin H (GM)

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