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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,368 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,368 reviews

June 08, 2021

RIP-OFF REPORT!!!! Yes, I am aware that New Jeep inventory is low currently, due to a multitude of factors including the shortage of Computer chips for the vehicles. However - I was just quoted a pr More

by jfmartin25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Haemmerle
Jun 12, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, 1st off I apologize for a manager not calling you back. The sales managers do stay busy and can not guarantee that they will be available at a snap of a finger. Unlike most dealers we have our staff on our website with there contact information including email and I even have my information available for the same reason. I can tell what your saying in regards to price is wrong for a couple reasons. For 1, state of Ohio mandates every vehicle syndicated online with a price must be sold for no more than that price. We abide by that and the managers know we abide by local, state, and federal law. We do not have a vehicle on our lot that is priced even $2000 over MSRP currently. Perhaps you are adding tax, doc fees, Gap, Service Contracts, etc.....or combinations thereof. Second option is to find one less expensive. Bob Caldwell averages less than $500 gross compared to Columbus and Great Lakes business center dealers. This is factual information and not just for last month.....this year, last year, and as far back as the last 4 years. I'm sorry for your perception but won't apologize for the facts and morals in which we run the organization. Thanks for the opportunity. -Justin Harmon (Dealer)

June 07, 2021

I appreciate the service every time I come. I always get treated with respect. Service department is the best. Hands down the best in Columbus. More

by cabarrus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
June 04, 2021

I have been a customer since 1984 and have consistently been treated fairly. The sales and service departments are courteous and professional and the facility is clean. I keep coming back to Bob Caldwell b More

by Ruth H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 05, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I can't thank you enough for being a customer for this long Ruth. Very fortunate to have the staff that continues to provide a service that you approve of. Thank you so much for your loyalty and appreciate you sharing the story. -Justin Harmon (Dealer)

June 01, 2021

Super helpful and very attentive to detail and very good job. I was very impressed with the work ethic and the attention to my needs More

by Kingsteven12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy King
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's really what the job entails....provide customer with reasonable expectations after listening to what they want. So thank you Steven for making your needs obtainable and (again) happy to hear Cindy was able to represent herself and Bob Caldwell well. Thank you for the opportunity to earn your business and taking the time to leave a review! -Justin Harmon (Dealer)

May 31, 2021

I have bought a total of four vehicles over the years from this dealership, they have never disappointed me the best I have ever dealt with! More

by chief_lawman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager I don’t know our names, Cindy King
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow! 4 vehicles, you officially have a fleet! Happy to hear Cindy was able to continue the streak. Appreciate the loyalty and taking the time to write the review. Have a great Spring/ Summer! -Justin Harmon (Dealer)

May 30, 2021

Grate to work with. Got me what I was looking for. XAVIER IS GREAT TO WORK WITH. In fact all the people who i worked with were highly professional. Love my new challenger . I will be back. More

by Kmurrey86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

What a fun time to acquire a new challenger! Weather forecast calls for quite a few awesome days to have a sports car. Gald to hear the process went smooth and bunch of folks here to assist as needed. Appreciate the review and business! -Justin Harmon (Dealer)

May 17, 2021

Sean was very pleasant and patient. He and the dealership took pains to ensure I got the best deal available. Really stress free transaction. Liked the experience and got what I wanted. More

by Nancy_silvers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
May 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Nancy. With inventory shrinking (for all dealers) it's important every customer is handled properly. Appreciate the endorsement for Sean and the team. -Justin Harmon (GM)

May 14, 2021

Sales manager was swift, attentive and to the point and task at hand. I knew what I wanted and he provided all the answers and closed the deal in a short period of time. That’s what I exactly wanted and he More

by Warner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance lady, Xavier Esposito
May 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

The managers here absolutely earn the money paid and really make up the quality of (any) dealership. Lucky to have the folks we do that choose to work here....especially these days! Thank you for taking the time to review and appreciate the business! -Justin Harmon (Dealer)

May 07, 2021

I’m writing this review as a warning to other shoppers of Bob Caldwell, we found a vehicle we were interested in. The salesman Xavier was great and helpful, but the autotrader ad had a remote starter listed More

by Jharpie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Some manager didn’t get his name, Xavier Esposito
May 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize for your issue and had also read your personal email this morning as well as looked into the matter. Your public warning is a valid one, not specific to Bob Caldwell, but to all dealers and customers. Most dealers (>95%) use a Vin explosion in order for features and benefits to populate not just on 3rd parties (like Autotrader, cars.com, cargurus) but also their own website. There is no one individually adding all features for every vehicle on 10-15 websites. We have seen some of these Vin explosions cause issues like the one you speak of. After gathering some information, you spoke to a sales manager Matt and this was at time of purchase, not several days later so clearly this was not the "reason" you bought the vehicle. Nonetheless happy to speak more and help detail if that would be beneficial and as Matt said "Thought that this was all handled when the vehicle was purchased" but apparently not. Sorry for any miscommunication. -Justin Harmon (Dealer)

May 10, 2021 -

Jharpie responded

Would you like to talk privately or continue this publically ?

May 10, 2021 -

Jharpie responded

The “reason” I bought the truck was for the package deal, obviously nobody goes out to buy a car just for the nice tires or just for the seats, it’s the package they look at. As for Mark the situation was handled, I left and he didn’t have to hear me talk about it anymore. That was “handled” for him, and was told I can get it installed for $250 from a guy he knew. Wow,I’m done replying to this. You got your truck sold and I do like the truck for what it has but still feel that deal had some bait and switch tactic to it and people should be warned.Also tried to contact you and was told you were in meeting all day. Thanks Jeff H

April 30, 2021

I am truly appreciative of Chris Day's service and for being so courteous and kind!!! He is very professional and helpful and willing to work with you!!! I definitely recommend him!!!! More

by prayingmano183
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Day
Apr 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the recommendation and glad Chris was able to assist and represent the dealership well. Hope the vehicle treats you well for many years to come. Appreciate the business and review. -Justin Harmon (Dealer)

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