Bob Caldwell Chrysler Dodge Jeep RAM

Lost a Lifetime Customer Five years age our son got a great deal from Bob Caldwell on a Ram 1500. When our former lease was up we decided to give them a shot. We were treated Five years age our son got a great deal from Bob Caldwell on a Ram 1500. When our former lease was up we decided to give them a shot. We were treated very well and were happy with a lease on a Ram 1500 as well. In June, we had two vehicles that were leases and needed to be turned in. We re-leased a Grand Cherokee and a Wrangler through Bob Caldwell. We negotiated the terms and felt that we had been treated fairly again. One month later we were being contacted by Chrysler Capital in reference to an outstanding balnce on both the vehicles that were turned in. We were told that everything would be taken care of when we turned them over to the Dealer (Bob Caldwell). There was one month remaining on the previous leases. The past due balance with Chrysler Cap totaled about $1800. This included a $395 Disposition fee that is charged if you don't release a Chrysler product. We did. We leased two Chrysler vehicles. I made several attempts to contact the sales person and the response was "I'll check on that. I'm just in sales, I'm not a numbers guy". Or it was, "Sometimes that takes 30 days to show up. It will be alright". The calls continued from Chrysler Cap. On 7/30/19 I tried again to get an answer from Bob Caldwell. I started with the sales person. He promised he would talk to the finance person. No one called me back. After several more calls I spoke with a finance person. The reply was "I don't see anything on here that said we would make the final payments. Let me talk with my manager". No call back. I called again, sent to voicemail. a couple of hours later I received a call from a finance manager. He said stay by your phone, the sales person would be calling. He called to inform us that Bob Caldwell was not responsible for making the final payments. When I asked about the $395 we were charged for not releasing he said the finance mgr had never heard of anything like that. I was able to get that taken off myself with Chrysler Cap. Bottom line is we paid the outstanding balance to Chrysler and Bob Caldwell lost a life long customer. More

Amazing Service!! I had an amazing experience with Bob Caldwell (Used) department. The whole staff was friendly and hard working! Robert Lyles was my sales rep he went I had an amazing experience with Bob Caldwell (Used) department. The whole staff was friendly and hard working! Robert Lyles was my sales rep he went above and beyond my expectations! I almost settled with a truck and Robert said "just wait I have something better." Boy, was he right! The truck he found, a 2015 Jeep Patriot High Altitude, checked EVERYTHING off of my list. Most importantly, AFFORDABLE!!! It was hard getting through the approval process due to personal issues and Robert Lyles held my hand, encouraging me every step of the way. This was huge, for me as this was my first car note since a drunk driver totaled my dream car. This was more than a car sale to me. I've already sent referrals that are buying cars as well! Kudos to you Robert Lyles and I hope your manager blesses you guys (used lot) big time! Thanks guys!!!!! More

Top flight sales floor Had a great experience shopping with Bob Caldwell Automotive. I was not able to purchase the vehicle I was interested in but the staff I was working w Had a great experience shopping with Bob Caldwell Automotive. I was not able to purchase the vehicle I was interested in but the staff I was working with, particularly Rob Lyles, made every effort to satisfy my needs and circumstances. I will be in the market again soon and BCA my first stop. Thanks! More

Bob Caldwell John Palmer was very helpful in the process of finding a car that was perfect for me. I would recommend his services to anyone looking to buy a car. John Palmer was very helpful in the process of finding a car that was perfect for me. I would recommend his services to anyone looking to buy a car. More