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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,286 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,286 reviews

August 18, 2021

My name is Annette m salad I’m very satisfied with the service department for the way they have treated me. They always have being very respectful and courteous with me. I thank Joe Miller and the persona More

by Salasannettem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
Aug 21, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Joe has been responsible for many happy customers and every month sets the bar for customer satisfaction. I very much appreciate your reinforcement and motivation to continue to make an effort. Thank you for your business Annette! -Justin Harmon (Dealer)

August 17, 2021

Exelent cervice and friendly i recomended.reasonable Exelent cervice and friendly i recomended. reasonable prices I recomended. they help you and attend you fast More

by j.romero2415
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Aug 21, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very happy to hear your visit went smooth. Appreciate your business and taking the time review. -Justin Harmon (Dealer)

August 09, 2021

The service tech was amazing and honest. My last experience was not good. And I wasn't going to ever bring my Jeep back to Bob Caldwell. However I do believe in 2nd chances and I'm glad I did. This More

by Danad2222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None was listed
Aug 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for giving us another shot! We can never claim we are perfect, (and a lot of the reason I like to respond to all reviews), but thrilled to hear 2nd go around went well, appreciate the review and business! -Justin Harmon (Dealer)

August 07, 2021

Jay was one of the top car salesman that I have dealt with. ( and I have bought plenty of cars ) very knowledgeable, polite, and no pressure. I wish that this dealership was closer to home I would buy fr More

by jpstevens4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay powers
Aug 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. With only 1 full month in the business makes your review that much more impactful. Thank you for your kind words and opportunity to earn your business! -Justin Harmon (Dealer)

August 05, 2021

Excellent all around. Patrick L. was very helpful and I did not feel pressured. My questions were answered and I felt comfortable at the dealership with all that I interacted with from sales, sales manager More

by k1zzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko
Aug 07, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for sharing! Patrick continues to execute and stay focused. From day 1 he has been courteous to employees and customers and continues to grow his experience and skill set. Thank you for providing Patrick and Bob Caldwell the opportunity to earn your business and thank you for taking the time to write! -Justin Harmon (Dealer)

July 31, 2021

Great car buying experience. I can’t thank you enough! Our sales rep Greg Haemmerle & sales manager Mike Cooper were both outright excellent to deal with. They made it From start to finish...The BEST! The More

by Grichards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Haemmerle
Aug 03, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Awesome review Greg and really appreciate you taking the time to write. Can't tell you how much these mean to me personally as day to day is typically riddled with issues, nice to know what's not seen is what is working well. Thank you for providing us the opportunity to earn your business and writing the review! -Justin Harmon (Dealer)

July 27, 2021

Purpose of Visit: Recommended Interval Inspection and Maintenance Customer Service rec’d from Service Dept./Advisor(s) and Dealership Associates: Professional, Courteous, Knowledgeable, Informative, More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall Service Advisor’s name
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and feedback. I'm very proud of the team in service and appreciate the comments from customers as yourself! -Justin Harmon (Dealer)

July 26, 2021

I came in to purchase my truck under my business (first time doing so) and Xavier and team were able to assist with a somewhat complicated process making it painless. More

by sam.linn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, ya buying a car can get very hairy at times and thrilled to hear Xavier was able to help tackle the complications. Appreciate it Sam trusting Xavier and Bob Caldwell to help you with your vehicular needs. Have a great weekend! -Justin Harmon (Dealer)

July 21, 2021

Very knowledgeable and friendly staff of people. Upfront honest no bs dealership that doesn’t rip you off just to sale a car great experience. More

by mattscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 22, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Matt. Quite a few years back we all decided as a management team to start advertising vehicles for the price we were willing to sell them for (instead of marking up several thousand dollars) and making sure all information is on the write up which sounds illegal not to but there A LOT of dealers that do not disclose everything. Whether it be interest rate, term, or even trade amount everything needs to be disclosed not just when doing paperwork, but when negotiating on the worksheet. Despite a little kickback this has been the process here and we intend to continue to keep it that way. Historically compared to other car dealers our margin monthly and annually consistently falls below the average dealer.....but conversely we see more people and have more people come back compared to the average car dealer too. Appreciate your noticing Matt and thank you for commending. It's a fun challenge to try to break the mold as a typical car dealer and although we hear it from time to time, we all know the effort put forth adds up to honest work. Cheers! -Justin Harmon (Dealer)

July 19, 2021

Great service very nice quick and clean waiting area kept updated and walked to cashier and explained all charges. Would highly recommend and will always use for all my keep needs More

by Soccermomgk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Jul 22, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kudos to the cleaning crew! We have some great personality that works full time at Bob Caldwell and certainly after the 2 years we have had tip my hat to keeping the dealership clean and sterilized. With 100 employees proud to say not a single transfer of Covid thus far. (Getting off track) thank you Soccer Mom (favorite sport) for taking the time to write and trusting Caldwell for your service needs. Glad everything met your approval! -Justin Harmon (Dealer)

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