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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,262 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,262 reviews

June 24, 2021

Always get great service at Bob Caldwell. Joe Miller is fantastic to work with in the service department. I would not get my vehicle serviced anywhere else. More

by CMHguy78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
Jun 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome. Very pleased with Joe's continued effort and refreshing to hear the same from customers. Joe has been recently and deservedly promoted to manager and look forward to seeing his growth of the department and those within. Thank you for your business and taking the time to write. -Justin Harmon (Dealer)

June 14, 2021

Had a good experience at the dealership, very fast and efficient in getting the deal completed. No pressure to buy extended warranties. Tucker was great to work with. More

by lhouk
Recommend Dealer
Yes
Employees Worked With
Tucker Detweiler was great 5 star
Jun 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words and opportunity to earn your business. Tucker had his month ever last month. Often after record months the following is not so glowing...not the case with Tucker. He is just as driven this month and thank you for endorsing his drive. Have a great weekend! -Justin Harmon (Dealer)

June 14, 2021

Xavier was great to work with! He was very helpful and I felt I could trust him. Unlike most car salesman. I will be coming back for future purchases. More

by Chelsie.brady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Xavier cares. Can't teach it but just passed by him an hour ago and he mentioned he was stressed based upon the cleanliness of a vehicle he was trying to deliver. No doubt, needed to be handled but I found appreciation that he was personally vested in an issue that many would not care about. Can't manage folks to care and Xavier does. Glad to hear everything worked out Chelsie and thank you for the review and your business. -Justin Harmon (Dealer)

June 11, 2021

I will definitely buy a car here again, the staff are so helpful, John Bang is awesome sell representative, he gave me all the information I needed to know and help me chose the best vehicle for a good pri More

by Rido12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bang
Jun 12, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the kind words. Happy to hear John was able to represent the vehicle and company in a good light. Thank you for your business and review! -Justin Harmon (GM)

June 08, 2021

RIP-OFF REPORT!!!! Yes, I am aware that New Jeep inventory is low currently, due to a multitude of factors including the shortage of Computer chips for the vehicles. However - I was just quoted a pr More

by jfmartin25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Haemmerle
Jun 12, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, 1st off I apologize for a manager not calling you back. The sales managers do stay busy and can not guarantee that they will be available at a snap of a finger. Unlike most dealers we have our staff on our website with there contact information including email and I even have my information available for the same reason. I can tell what your saying in regards to price is wrong for a couple reasons. For 1, state of Ohio mandates every vehicle syndicated online with a price must be sold for no more than that price. We abide by that and the managers know we abide by local, state, and federal law. We do not have a vehicle on our lot that is priced even $2000 over MSRP currently. Perhaps you are adding tax, doc fees, Gap, Service Contracts, etc.....or combinations thereof. Second option is to find one less expensive. Bob Caldwell averages less than $500 gross compared to Columbus and Great Lakes business center dealers. This is factual information and not just for last month.....this year, last year, and as far back as the last 4 years. I'm sorry for your perception but won't apologize for the facts and morals in which we run the organization. Thanks for the opportunity. -Justin Harmon (Dealer)

June 07, 2021

I appreciate the service every time I come. I always get treated with respect. Service department is the best. Hands down the best in Columbus. More

by cabarrus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
June 04, 2021

I have been a customer since 1984 and have consistently been treated fairly. The sales and service departments are courteous and professional and the facility is clean. I keep coming back to Bob Caldwell b More

by Ruth H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 05, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I can't thank you enough for being a customer for this long Ruth. Very fortunate to have the staff that continues to provide a service that you approve of. Thank you so much for your loyalty and appreciate you sharing the story. -Justin Harmon (Dealer)

June 01, 2021

Super helpful and very attentive to detail and very good job. I was very impressed with the work ethic and the attention to my needs More

by Kingsteven12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy King
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's really what the job entails....provide customer with reasonable expectations after listening to what they want. So thank you Steven for making your needs obtainable and (again) happy to hear Cindy was able to represent herself and Bob Caldwell well. Thank you for the opportunity to earn your business and taking the time to leave a review! -Justin Harmon (Dealer)

May 31, 2021

I have bought a total of four vehicles over the years from this dealership, they have never disappointed me the best I have ever dealt with! More

by chief_lawman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager I don’t know our names, Cindy King
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow! 4 vehicles, you officially have a fleet! Happy to hear Cindy was able to continue the streak. Appreciate the loyalty and taking the time to write the review. Have a great Spring/ Summer! -Justin Harmon (Dealer)

May 30, 2021

Grate to work with. Got me what I was looking for. XAVIER IS GREAT TO WORK WITH. In fact all the people who i worked with were highly professional. Love my new challenger . I will be back. More

by Kmurrey86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

What a fun time to acquire a new challenger! Weather forecast calls for quite a few awesome days to have a sports car. Gald to hear the process went smooth and bunch of folks here to assist as needed. Appreciate the review and business! -Justin Harmon (Dealer)

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