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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,262 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,262 reviews

August 05, 2021

Excellent all around. Patrick L. was very helpful and I did not feel pressured. My questions were answered and I felt comfortable at the dealership with all that I interacted with from sales, sales manager More

by k1zzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko
Aug 07, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for sharing! Patrick continues to execute and stay focused. From day 1 he has been courteous to employees and customers and continues to grow his experience and skill set. Thank you for providing Patrick and Bob Caldwell the opportunity to earn your business and thank you for taking the time to write! -Justin Harmon (Dealer)

July 31, 2021

Great car buying experience. I can’t thank you enough! Our sales rep Greg Haemmerle & sales manager Mike Cooper were both outright excellent to deal with. They made it From start to finish...The BEST! The More

by Grichards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Haemmerle
Aug 03, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Awesome review Greg and really appreciate you taking the time to write. Can't tell you how much these mean to me personally as day to day is typically riddled with issues, nice to know what's not seen is what is working well. Thank you for providing us the opportunity to earn your business and writing the review! -Justin Harmon (Dealer)

July 27, 2021

Purpose of Visit: Recommended Interval Inspection and Maintenance Customer Service rec’d from Service Dept./Advisor(s) and Dealership Associates: Professional, Courteous, Knowledgeable, Informative, More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall Service Advisor’s name
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and feedback. I'm very proud of the team in service and appreciate the comments from customers as yourself! -Justin Harmon (Dealer)

July 26, 2021

I came in to purchase my truck under my business (first time doing so) and Xavier and team were able to assist with a somewhat complicated process making it painless. More

by sam.linn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, ya buying a car can get very hairy at times and thrilled to hear Xavier was able to help tackle the complications. Appreciate it Sam trusting Xavier and Bob Caldwell to help you with your vehicular needs. Have a great weekend! -Justin Harmon (Dealer)

July 21, 2021

Very knowledgeable and friendly staff of people. Upfront honest no bs dealership that doesn’t rip you off just to sale a car great experience. More

by mattscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 22, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Matt. Quite a few years back we all decided as a management team to start advertising vehicles for the price we were willing to sell them for (instead of marking up several thousand dollars) and making sure all information is on the write up which sounds illegal not to but there A LOT of dealers that do not disclose everything. Whether it be interest rate, term, or even trade amount everything needs to be disclosed not just when doing paperwork, but when negotiating on the worksheet. Despite a little kickback this has been the process here and we intend to continue to keep it that way. Historically compared to other car dealers our margin monthly and annually consistently falls below the average dealer.....but conversely we see more people and have more people come back compared to the average car dealer too. Appreciate your noticing Matt and thank you for commending. It's a fun challenge to try to break the mold as a typical car dealer and although we hear it from time to time, we all know the effort put forth adds up to honest work. Cheers! -Justin Harmon (Dealer)

July 19, 2021

Great service very nice quick and clean waiting area kept updated and walked to cashier and explained all charges. Would highly recommend and will always use for all my keep needs More

by Soccermomgk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Jul 22, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kudos to the cleaning crew! We have some great personality that works full time at Bob Caldwell and certainly after the 2 years we have had tip my hat to keeping the dealership clean and sterilized. With 100 employees proud to say not a single transfer of Covid thus far. (Getting off track) thank you Soccer Mom (favorite sport) for taking the time to write and trusting Caldwell for your service needs. Glad everything met your approval! -Justin Harmon (Dealer)

July 10, 2021

I was very pleased with the customer service. Justin was great! This was a smooth and easy suv purchase. He was very patient and informative from the beginning to the end. More

by mmcbride13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Steward
Jul 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

A very polite and organized young professional look forward to working with Justin and help propel his success. Very motivated to see your review and thrilled to see customers see the same as management! -Justin Harmon (Dealer)

June 30, 2021

Patrick and training salesman was encouraging and patient with me. Everyone wanted the best for me. Very professional. I like that. Thank you 4 everything. More

by nancysmall9686
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Jul 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We are very pleased with Patrick's effort and progress over his short stint here at Caldwell. He is a great example of someone that is willing to make the effort can make sales a career. Glad to hear you were satisfied with Patrick's support! Thank you very much for the opportunity and review! -Justin Harmon (Dealer)

June 30, 2021

Bob Caldwell has been good to me for 23 years. Love Dodge Trucks. I want to thank Cindy King for helping me 3 years ago with a new truck and then helping me purchase one last month. Cindy King is a great per More

by dixonbanjo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy King
Jul 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cindy really keeps the up the energy on the sales floor and makes Caldwell a fun place to be! Really appreciate the loyalty you have provided us over the years. It means a lot to me personally. Cindy and I will be here for anything we can help with. Thanks again! -Justin Harmon (Dealer)

June 27, 2021

Xavier was the best! Shortest time it ever too me to buy a new vehicle. He was knowledgeable and very helpful. I will definitely refer anybody who is in the market to buy a vehicle to go to him. Thanks so More

by myschafers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate your appreciation of the Xavier's delivery time. Most people don't crave a full day spent at a car dealership, some feel it necessary, either way happy to accommodate! Thank you for your business and review! -Justin Harmon (Dealer)

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