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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Vehicles
4.6
1,393 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,393 reviews

February 20, 2025

BEWARE OF BOB CALDWELL IN COLUMBUS OHIO. THEY ARE NOT FULLY DISCLOSING SOME OF THEIR USED AUTO SALE VEHICLES DO NOT HAVE A WARRANTY TO COVER THE JEEP/DODGE FLAWED BUBBLING PAINT ISSUES. I HA More

by jeff@accesable.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Harmon , Joshua Shepard, Timothy Diddle, Tyler Plas, Jack Bowshier, David Smith, Nick Brown, Brad Mays, Camille Dephillips, Derrick Philson, Scott Staats
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Feb 20, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

The accusations of fraud and non-disclosure could not be further than the truth. 1) Buyer's guide posted on vehicle and signed by customer shows zero manufacture warranty. 2) "CanAm" Service and parts agreement signed by customer and provided to all customers (free of charge) that purchase a Canadian vehicle less than 5 years old and less than 60,000 miles specifically to cover mechanical components. 3) Lastly we have customers review a Carfax including said customer that not only shows origin of vehicle, but also discloses coverages on the customer's vehicle. We have followed the same process diligently throughout the last several years. The process was reviewed by OADA counsel and through local counsel to confirm disclosure is conspicuous and clear to any buyer. These 3 are all examples of disclosure that customer is bullishly dismissing. He even mentioned on the phone that it's a manufacture problem but i expect the dealer to take care of it. Please note there have also been multiple other defaming and inaccurate reviews left on Yelp and other review sites. I responded to original threat within 24 hours of complaint and had followed up continuously. Not willing to make an offer at this time. -Justin Harmon (General Manager)

February 19, 2025

Derrick, is kind person who helped me a lot. I really appreciate him. Thank you. More

by creggins67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
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February 19, 2025

Derrick Philson did a great job walking us through the purchase of our new vehicle. Very personable and would highly recommend him to help you. More

by Stacy.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
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February 19, 2025

Every one at bob Caldwell special like Derrick Philson, Joshua shepherd , Aaron valentine . They was awesome and worked there magic and got me in the jeep that I wanted. More

by Kimjones2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron valentine, Joshua Shepard, Derrick Philson
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February 19, 2025

Walked in immediately greet by Derrick it’s was a great experience would hugely recommend More

by Krsensei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
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February 17, 2025

Friendly, helpful and explained everything very clearly. Handled all of the paperwork quickly. I would recommend them to anyone looking for a car. More

by Mallynn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Riggs
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Feb 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Rachel has clearly picked up quite a fan club here in the last week! Great to hear everything went smooth Mallynn and really appreciate you taking the time to leave the 5 star review. Means a lot to Rachel, myself and everyone else that works here. Stay warm and hope this Winter has found you well! -Justin Harmon (General Manager)

February 16, 2025

I had a good experience with this dealership,and the salesman was very knowledgeable and friendly... More

by kevindeitch9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Feb 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always a pleasure to see Tim receiving a compliment. He is a driven individual and puts his attention 100% on the customer in front of him. Nice to hear his help was well received. Thank you Kevin for the opportunity to earn your business and taking the time to highlight the transaction. Stay warm! -Justin Harmon (General Manager)

February 12, 2025

I found Tim Diddle to be very helpful in answering a number of questions to help put my mind at ease. Car purchases are a big deal and he was a professional and courteous salesman. I was happy to have h More

by Carol H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Timothy Diddle
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Feb 13, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear Carol! Tim is a character and really brought charisma and personality to our sales floor. Something we feel is important at a family owned and operated business. Glad the to hear the process was smooth and we thank you for giving us an opportunity to earn your business. Have a great weekend! -Justin Harmon (General Manager)

February 06, 2025

Fantastic service! Cody was exceptional!! He kept me informed on my repair and was very easy to work with! I’ll be back!! Thank you!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Feb 06, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cody is the GOAT in the service drive...at least for the last couple years Cody has refined his abilities and really proven to be a super star. Glad to hear you feel the same Jeff. Appreciate your business and thank you for the review! -Justin Harmon (General Manager)

February 01, 2025

Customer Service was great! I would recommend The dealership to a friend. Dino was great! More

by lisipoo09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Feb 01, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's great! Glad the experience met/ exceeded you expectations and good to hear Dino was able to make it work. Have a great weekend and thank you for the review! -Justin Harmon (General Manager)

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