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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,317 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,317 reviews

September 05, 2024

Customer service is great until the sale is done…. horrible experience and I would never recommend anyone to go here . She has to be fairly new as her inexperience shows. She lied, accused me of lying More

by Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Camille Dephillips
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear that the experience was less than ideal and happy to jump in as needed. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I will continue to investigate the issues and try to correct the process so that we do not repeat the experience for another customer. Thank you for the opportunity and the feedback. -Justin Harmon (General Manager)

September 05, 2024

Derek Philson, is ABSOLUTELY the best salesman I’ve had. Took his time very patient and paid attention to every single detail. Rolled out the red carpet for me and my wife. All my questions were answered. I More

by Rico Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott finance guy A1 customer service also., Derrick Philson
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derek is only in his 2nd full month of sales and we all think he is going to do a dynamite job. Certainly feedback like this helps and Derrick further his trajectory. Thank you Rico for working with Derrick. We appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

Sep 06, 2024 -

Rico Martinez responded

DONT CHANGE ANYTHING! He’s a great salesman. I have 16 years experience in sale being a retail trainer. I have an eye for talent and he’s got it. He’s self motivated, has the desire to CONNECT with his customer. Ask probing questions in casual convo. That alone is the hardest talent for a sales person to gain. I personally feel it’s a GIFT not a teachable talent. He’s got it. Just give him all the knowledge you require your team to learn and he’ll be a manager soon. 2nd month could’ve FOOLED ME! Loved everything about Derek’s pitch and approach to selling.

September 04, 2024

Tim was awesome/easy to deal with, very friendly and professional made the transaction smooth and no stress More

by b1gj0sh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
Report | Print
Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

No stress is super important to myself and sales management. We always preach to the staff to earn the sale and only after you need to ask for the business. If the customer has additional concerns, each concern must be met with an answer that satisfies the customer before we can ask for the sale again. Pushy sales is not fun for anyone. Thank you for the feedback and thrilled to here the visit went well. -Justin Harmon (General Manager)

September 02, 2024

Tim Diddle and Nick Brown were amazing. Their Customer Service was very on point. They made sure I left with and vehicle that I needed and could afford. More

by simewo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle, Nick Brown
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great combo! Both are very attentive to the customer's needs and glad to hear the visit went smooth. Thank you for the business and taking the time to post a review! -Justin Harmon (General Manager)

August 26, 2024

Great service. Answered all our questions and very accommodating for our family! Awesome people here! More

by Happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Dephillips
Report | Print
Aug 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's always the goal! Thank you for taking the time to endorse Camille and the team! -Justin Harmon (General Manager)

August 26, 2024

Camille DePhillips was great and so helpful. She made our long wait pleasurable. Thank you so much. More

by tayler.coffee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Dephillips
Report | Print
Aug 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well Tayer, very sorry that you had a long wait. That should not happen as we have 3 F&I managers and none on vacation. That said, happy to hear more and would love to hear why it took so long. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. That said, really appreciate the kind review and information. Appreciate your business Tayler! -Justin Harmon (General Manager)

August 22, 2024

Knowledgeable, polite, respectful, recommended everyone to use Bob Caldwell. Nice people who do this job More

by sehutmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Konidla
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Aug 23, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I need to meet this Konidla because I've never heard of them. Either way, glad he/ she made a good impression. Appreciate the review and business! -Justin Harmon (General Manager)

August 20, 2024

Excelente servicio, muy amable respetuoso, cumple con todos los requisitos para tenerlo como trabajador de una empresa, 100% responsable More

by Gustavo Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Vergara
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Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

¡Me alegra saber que todo salió a tu gusto Gustavo! ¡Jorge ha sido un gran jugador de equipo y es un placer trabajar con él! Muchas gracias por las amables palabras y el negocio Gustavo. -Justin Harmon (gerente general)

August 17, 2024

The staff (specifically Dino) are professional, attentive, and pleasant to work with. Everything was efficient, quick, and easy. More

by bgrocki1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's the way the experience is supposed to be and if there is one guy that understands process repetition, it's Dino! Thrilled to hear your visit was worth the time and effort. Thank you for the business and taking the tie to review! -Justin Harmon (General Manager)

August 17, 2024

Dino is amazing to work with. Very professional, attentive and fun to work with. Five stars!!!!! More

by Michaela.Grocki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Michael. Dino is the model for practice makes perfect! With over 1500 vehicle delivered under his belt, not only are we fortunate to have him on the team and representing the business, he enjoys the benefit of knowing what it takes. Great to hear that everything went smooth during your visit Michael. We appreciate your business and thank you for leaving a review! -Justin Harmon (General manager)

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