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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,262 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,262 reviews

January 06, 2022

This dealership is built on a house of lies. They did nothing they commited too. The only bright spot was the final advisor. He seemed to care. It took 2.5 days to get my car. Unacceptable. I will not b More

by creeves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I can't remeber his name.
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Jan 07, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear this. Happy to dive in deeper if you would be willing to help me correct this for future customers. 614-880-2824. Even if I had a description of the advisor I can go to work. Again sorry and promise our goal is not to give bad information. Thanks. -Justin Harmon (Dealer)

January 04, 2022

Received phone call updates as to what they needed to do and when it would be finished. More

by Linnie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Jan 07, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

As you should Linnie. Magic rule is 10:00 and 2:00 customers should be updated daily. Even if there is little to report, let's the customer's know someone is paying attention. An easy concept that is often forgotten. Appreciate your business and review! -Justin Harmon (Dealer)

December 23, 2021

This was probably the most hassle free car deal we have done in quite a while !!! Thank you!! Xavier was a real treat to work with!!! More

by Tim and Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
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Dec 24, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Xavier has the art of car sale down to a science. Glad to hear the experience was a smooth one. Thank you for your business and review! -Justin Harmon (Dealer)

December 13, 2021

The “Best Dealership” in Ohio to service your vehicle. I’ve been taking my Chrysler 300 there for all of my maintenance on my car for about 3 years, and they do an exceptional job every time. Very profess More

by Catchup2me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Carrabine
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Dec 17, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Inspiring words and happy to hear that Zach was able to keep that streak going. Customer service has been a bigger than normal focus with the increase in Covid and lax work ethic throughout the last 1-2 years. That said we do still have some folks like Zach that need no extra convincing the customer experience continues to be a priority. Appreciate the reinforcement and thank you for allowing us to earn your business! -Justin Harmon (Dealer)

December 07, 2021

Very friendly and caring Sales and Finance Dept.Bob Very friendly and caring Sales and Finance Dept. Bob Caldwell does it right. My best experience ever at a car dealership. Will definately deal there More

by Rjdeeds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Matt, Steve.
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Dec 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's always great to hear the handoffs were seamless and the "team" rather then one individual had paid you the time, attention, and respect deserved. Congrats on your new vehicle and hope it treats you well for many years! -Justin Harmon (Dealer)

Dec 11, 2021 -

Rjdeeds responded

Very friendly and caring Sales and Finance Dept. Bob Caldwell does it right. My best experience ever at a car dealership. Will definitely deal there next time. 5 of 5 stars, See Eric

December 03, 2021

Good dealership to buy a car. I received good service on my car.My service advisor Zack was great. Thanks. More

by vicp523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack
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Dec 10, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you and happy to hear that Zach was able to represent the dealership well. Thank you for the business and review! -Justin Harmon (Dealer)

November 30, 2021

Fast easy service courteous staff everyone was very nice. Waiting area was nice and clean More

by fishaya4sho1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak
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Dec 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. Take a lot of provide in the multiple waiting rooms to make customer's time more comforting. Use to be where the Office staff was located but I think they are much happier on the second floor. Thank you for the business and feedback! -Justin Harmon (Dealer)

November 28, 2021

Service personnel all were very kind. Explained what was to be done Very helpful. Wait was only an hour More

by Pinkbanker2@att.net
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Dec 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear the experience went smooth and you were able to attack the holiday season. Appreciate you business and review! -Justin Harmon (Dealer)

November 24, 2021

I scheduled an oil change online. Service Advisor Zach C was friendly and professional. My oil change was quick and I appreciate it. Zach gave me his card and said to call if I needed anything. I appreciate More

by tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Carrabine
Report | Print
Nov 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always good to hear that a simple oil change was performed timely and with the appropriate professionalism. Thanks for the business and review Tony! -Justin Harmon (Dealer)

November 19, 2021

Had a very good experience with Chris day and the whole sales crew.Would recommend to others spoke to Chris made a deal and had my car in a few hours More

by LennylShylock
Recommend Dealer
Yes
Employees Worked With
Christopher Day
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Nov 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Chris has made a great impression with his managers comparable to that of his customers. Glad to hear it. Thank you for your business Lenny and hope you have a great weekend! -Justin Harmon (Dealer)

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