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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,262 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,262 reviews

June 08, 2022

Great services and very friendly advisors. Timely services but price could be much better and competitive with small local shops. More

by Boo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
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Jun 08, 2022 -

Boo responded

N/a

Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback. Depending on the service being done, there are some services that cost more at dealerships opposed to independent repair shops. We spend anywhere between 25k-50k per year in shop tools (some required from the manufacture) in order to diagnose any concern that might show up. That coupled with extensive training and manufacture parts sometimes brings the price up. That said we guarantee every repair with a 1 year service and parts warranty and hope the value exceeds the difference in price. Finally, we quarterly shop competitive, other OEM, and local repair shops on hourly rate and maintenance to ensure we are not the highest (nor lowest) in the city. Hope this response helps and happy to chat further if you would like. Thank you for the feedback. -Justin Harmon (Dealer)

June 06, 2022

You need to hire more help! something is wrong when it takes 3/4 days to get a car diagnosed. I could not use you services I only have one car. I will never again call your shop More

by Helen Bourne
Customer Service
Recommend Dealer
No
Employees Worked With
The gentleman I spoke with was not the problem!!!
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Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Apologize for how long it took to diagnose your vehicle. Happy to look into the matter or work with you in the future if you need the assistance. My name is Justin Harmon, I am the General Manager. 614-880-2824 direct line or jharmon@caldwellautomotive.com. We have hired to 3 additional technicians this month to help with overflow. Some areas like driveability, electrical, and transmission can take a little longer but currently working to get techs trained in these areas to help customers faster. Thank you for the feedback and hope to hear from you. -Justin Harmon

June 01, 2022

Quick service for oil change. Joe, service advisor, was very personable and helpful. Timely quick lube service. More

by Stretch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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May 31, 2022

I just purchased my dream car with Shannon. She is the best sales representative I have ever come across. I am so excited about my new purchase . Shannon now has a new friend for life. More

by Sunshine
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
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May 31, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Sunshine and what a great weekend to drive away in a new vehicle! Glad to hear everything panned out and Shannon represented the vehicle dealer well. Have fun with the new wheels and let us know if there is anything else we can do for you. Appreciate your business and review! -Justin Harmon (General Manager)

May 20, 2022

Set up appt online keeps informed throughout and gets you in and out timely manner More

by Therock12096721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah marcum
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the appointment scheduler was a handy benefit to you. We are putting pressure on our vendors for some additional advancement and understand that we should be seeing some new features coming soon. Thank you for the business and hopping on Dealerrater. -Justin Harmon (Dealer)

May 20, 2022

We recently purchased a Jeep Wrangler from Bob Caldwell Automotive, and the experience was simply awesome. The team was professional, knowledgeable and welcoming. We’ve purchased a few vehicles from Bob More

by tom.issler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bond, Isreal Spear
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great review Tom and thank you not only for this purchase but your years of business. Means a bunch for us competing against dealers 10 times our size. Our goal is to bring relationship and personality back into business. It has appeared to be a bit of a lost art over the last couple years. Enjoy your new Jeep and let us know if there is anything we can do in the future. Cheers! -Justin Harmon (Dealer)

May 20, 2022

I was treated the I hope all customers are treated so I didn’t think I was above that. More

by Bellgahanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you very much for the service business and taking the time to review. -Justin Harmon (General Manager)

May 20, 2022

Everyone was super nice and helpful I now have a beautiful new Jeep! Thank you More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko, Shannon Schuyler
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Victoria. Great time of the year to get a new vehicle, especially a Jeep! Happy to hear the staff was courteous and appreciate the feedback! -Justin Harmon (Dealer)

May 19, 2022

Always courteous, never pushy. They listen to your needs and make it as easy as possible to fill them. More

by Janelanigan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko, Shannon Schuyler
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, common (and frankly ridiculous) error for folks to not write down and ensure the customers are heard and the concerns/ needs are at minimum addressed, ideally honored. Happy to hear Patrick and Shannon were receptive and found the vehicle that met your needs. Thank you Jane for your business and feedback! -Justin Harmon (Dealer)

May 18, 2022

They were friendly and polite. I would recommend my family and friends. And I will be returning at a later date. Thanks More

by Belinda Custer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah Marcum
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