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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,262 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,262 reviews

July 12, 2022

Best customer service ever. Very knowledgeable ,and a very pleasant experience. Would recommend any service More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alex. Joe has been a tremendous asset over the years and it's that years of experience that allows Joe to know the answer and how to approach each issue thrown his direction. Appreciate the business and review Alex. -Justin Harmon (General Manager)

July 11, 2022

Zak did a great job. .also other team was very nice and explain everything to me .. I love this place they always do things the right way with no hesitation, never took my More

by Kathygreen73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a great review Kathy and we all here at Bob Caldwell Automotive appreciate the loyalty and business you provide. Thank you for the kind words and trust us to get the job done. Have a wonderful weekend! -Justin Harmon (General Manager)

July 08, 2022

It took over 2 and a 1/2 hours half hours to get the express oil change and tire rotation.. I was told there were 2 cars ahead of me when I arrived.. That time was 6:38 PM and I got the car out of the d More

by BernieGretchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall the names
Jul 08, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Deeply apologetic for any mishaps we may have caused. I can not find a Bernie Gretchen nor can I locate the vehicle in question on our camera system but would be happy to investigate and reimburse you for the oil change. I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. I'm in until 6:30 tonight and 8-3 tomorrow. We do make mistakes but happy to own up to them, use them as a coaching tool, and assist the customer for their troubles. Again sorry for the issues and thank you for the feedback. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

July 08, 2022

Amazing service and staff. The place was spotless, as usual. Thank you for keeping snacks around. More

by Ldrinkard7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
July 05, 2022

Checked in within minutes of arriving; oil, lube, and filter service completed in 30 minutes. Friendly service. More

by Ourondelle87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thrilled to see and hear it. Last week we just conducted a repair order audit and every oil change/ tire rotation was in and out within an hour which I was very happy to see. Means a lot more to hear from customers how important the timing is to them. Thank you for sharing! -Justin Harmon (General Manager)

July 05, 2022

The people are very nice and I get fast service. And they keep my car clean More

by conniesdogs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales
Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear everything went smooth Connie. Thank you for the business and your review! -Justin Harmon (Dealer)

July 04, 2022

I've bought 3 cars from this dealership, serviced/repaired all 3 cars when needed there as well. Really decent place. Crossing my fingers, but I haven't had any major issues. Service dept More

by Cc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie
Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Service is where most dealers loose customers. Everyone is excited to purchase a vehicle but seldom people are excited to come to service, even if it's voluntary and/ or free. That said, means a lot that you would be compelled to write about your experience and we appreciate you doing so. Thanks! -Justin Harmon (Dealer)

July 03, 2022

Great experience everyone was friendly especially Shannon was very helpful,caring and upfront lovely person will recommend to anyone looking for a vehicle More

by memedaniels234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very kind words and appreciate the compliments toward Shannon. Appreciate your business! -Justin Harmon (Dealer)

July 01, 2022

Shannon was a great help for me when I purchased my 19 mustang! Great environment she even helped holding my 2 month old while I signed papers and her mother was in the restroom! Great deal on the car. I More

by Terrance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
July 01, 2022

The service went exactly as described by the service write up ! As alwAy a good job! More

by Scgfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
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