Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear the sincerity coming from 1st time car buyers. Very stressful to do anything for the 1st time, let alone (for most people) making the 2nd largest purchase of their lives. Glad to hear everything went well and Shannon represented the product and company well. Thank you for your business and taking the time to provide feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very happy to hear that Shannon was able to make your experience a solid one! Thank you for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Mr. Dent and happy to hear that you were willing to make multiple trips in and work with Shannon and the rest of the staff. It means a lot when a customer trusts that a dealership is doing the best to assist. Thank you for the acknowledging the effort and appreciate your business. -Justin Harmon (General Manager)

ldent50 responded

Always was told to give credit with credit is due. God bless you all

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the recognition. It is difficult to field a staff to come in on Saturday and we have noticed the demand of customers that prefer to come that day (when they are not working). Makes sense. Appreciate the hat tipping and pass along the information to the rest of the team. (nice tag name). -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Why thank you for highlighting Korey's efforts and execution. Some of these sales representatives are coming in on days off, staying an hour or two later each day and have to push themselves and self motivate in a way most people can not imagine. That said, it means a lot to them and the rest of the staff here when they are acknowledged from customers. Thank you for the opportunity to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words to start another great month for Shannon. She has really shown her abilities to the customers and staff alike and happy to hear that customers are willing to take the time and commend her efforts. Thank you Woodrow for the opportunity to earn your business and taking the time highlight your experience. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

I can assure you that if you have a covered component under a warranty or service contract that we sold you we will honor the warranty. I would be happy to take a look at this but can not look up customer name based on the anonymity of the review. Direct line 614-880-2824 or justin@caldwellchrysler.com. More often than not the repair is caused by damage or is outside the proper coverages in an instance that a repair is declined. Happy to help field any questions you may have. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really appreciate the 5 stars despite the arrogance comment and will most certainly look into that. Glad to hear that Shannon and Steve were able to mask anything that would be considered less than a 5 star experience. Thank you for your business and feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everything went smooth during your visit. Shannon and Bob Caldwell Automotive appreciate your endorsement and opportunity to earn your business. Happy Halloween! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow, really hate to see this. We average over 500 videos sent to customers per month and pride ourselves on these walk arounds. It's a requisite for a sales person to send a certain amount per month and disappointed to hear that one was requested and never received it. Based on the anonymity of these reviews, I'm curious (for future business) who was responsible for dropping the ball? If you would be so kind to let me know who your salesperson was, I would be happy to look into it and make sure it does not happen again. We also have 4 sales managers and myself that can assist or jump in as needed. justin@caldwellchrysler.com or 614-880-2824 direct line if you would be willing to help us better our process. Thank you for the feedback and sorry we dropped the ball and lost a vehicle sale. -Justin Harmon (General Manager)

jimmy.a responded

Obviously you didn't read the review. I got the video, but it took 3 days. It also did not cover under the under hood area as I had asked. I recieved several email responses, but they all just asked for my phone number and for me to set an appointment to come to your dealership. Had I received the info that I asked for, I would have gladly gave you what you asked for. As my review states, I purchased a similar vehicle. I purchased from a dealership that got me the pics that I asked for and got them quickly, while never once demanding my information. I also traveled just over 100 miles farther to purchase. In my opinion, demanding my info to get a few pics (I could not have cared any less about the poorly shot video) was unnecessary. You had my name and email address, your just needed to prive their dominance It would have taken less time to get the pics than to shoot the video. The emails would have been fewer, so your rep would have spent less time. You had the car and it was closer to me. It looks to me like you spent more to NOTsell a car.