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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,362 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,362 reviews

December 07, 2023

It was amazing very professional and very helpful when it comes to helping with the whole thing More

by alexperezfs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Vergara
Dec 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alex. Maria has the art of the sale down to a science and not uncommon to see a happy customer at the end of the day. Appreciate your comments and glad to here your experience went well! -Justin Harmon (General Manager)

December 07, 2023

Kevin was very knowledgeable about the ram truck we purchased and he was very pleasant as well. The dealership was very comfortable in the popcorn was delicious. More

by Steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
Dec 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, thanks Steve. Cracks me up how often the customers (and employees for the matter) love the popcorn. Glad to hear the visit went smooth and Kevin has been a big help here for the last few months. Appreciate the business and review Steve! -Justin Harmon (General Manager)

December 07, 2023

My daughter was stranded at school and had to have her car towed in. Never had been to this dealership before. Called first this in the morning to see if I could get the car serviced under warranty. It wa More

by donaldrsanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Lisvet Rizo, Todd Montgomery, Cody Mudd-Curtis, Kevin Watson, Logan Horn
Dec 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a great story and happy we were able to get your vehicle in and out. We have seen a surge of folks with vehicle repair needs and nice to know that a fast turn around time is noticed. Thank you Donald for trusting us with your daughter's vehicle and appreciate you taking the time to leave a review! -Justin Harmon (General Manager)

December 05, 2023

Compré mi segundo charger nuevo con María Vergara y estoy de lo más feliz gracias regreso en 2 años More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Vergara
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit went well for you and Maria. She is a rock star and someone we value to represent Caldwell in the best of light. Thank you for your visit and review! -Justin Harmon (General Manager)

December 05, 2023

Devon, our sales advisor, was super attentive, patient, and not pushy at all. The process of buying a car, from start to finish, was very straightforward . More

by MP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you MP for taking the time to commend Devin's assistance with your deal. Helps us in management understand where we need to focus our attention. Hope the end of the year finds you well! -Justin Harmon (General Manager)

December 05, 2023

Dino and his associates were very accommodating and willing to help me with all my questions. I appreciate the service and the car, which has been checked over by my mechanic here in Cleveland and is i More

by amber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, David Smith
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We welcome the customers from other cities and thrilled to hear we had the vehicle you wanted and the service was well recieved. Thank you for also giving our BDC manager David a shout out! Cheers. -Justin Harmon (General Manager)

December 05, 2023

Charged $200 to do absolutely nothing. I will never being my vehicle back here. Total waste of time and money. More

by AlexisMallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alexis for bringing this to our attention. I looked into the Repair Order and I don't disagree that one hour of check out may seem a bit excessive. That said, there is always going to be checkout time on any repair and there was easily half an hour to confirm the cause of your complaint, confirm it was an isolated issue and and produce the proper repair needed to fix your issue. If you would like to give me a call I would be happy to see what I can do to make you happy. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thanks and sorry for the not-so-well-received visit! -Justin Harmon (General Manager)

December 04, 2023

Dropped our car off for a safety recall on a Friday. We were told we'd get a call if it wasn't going to be done that day. We did not get a call. I called Saturday morning for an update and they were una More

by morrisse3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very apologetic for the miscommunication and happy to jump in and help. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Again sorry and let me know what I can do to make this right. -Justin Harmon (General Manager)

December 03, 2023

Nice people, they really worked hard to take care of me and get a deal that works. More

by shawn.gravens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback Shawn. Usually a busy month for the sales team and albeit a tough few months happy to see folks like Vinney are still providing service that warrants a 5 star review. Thank you Shawn for the review and opportunity to earn your business! -Justin Harmon (General Manager)

December 03, 2023

Very easy transaction, no pressure at all, didn’t try to add on anything that I didn’t want or try to get you into a loan that you don’t want. Would definitely buy from again or recommend to friends and fam More

by JE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Debolt
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback and that's something we discuss often is "pressure" is not part of the road to the sale at any point. It's a unfortunate tactic that plagues our industry and not good for the customer and employee. Thank you JE for complimenting Robert's approach and thank you for the opportunity to earn your business! -Justin Harmon (General Manager)

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