Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes, very sorry that you are having issues this soon after purchasing a vehicle. As I had offered before, I would be happy to inspect the issues for free and see what we can do for you in the event it is not covered under your service agreement. I'm still willing to do this. I do not take other dealership mechanics word as they have no motivation to save you money in service if you bought a vehicle from a competitive dealership. My direct contact information is 614-880-2824 or justin@caldwellchrysler to help resolve your issue. Thank you! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick has been on a roll for the last week and always great to hear when the transaction went smooth. Cheers to Derrick and thank you for allowing Derrick and Bob Caldwell to earn your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see James receiving some recognition. Such a happy upbeat guy and no stranger to selling cars. Thank you for the business and really appreciate you taking the time to review James and Bob Caldwell. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yep, Josh is a great resource for any new product and commonly an individual that receives referrals from others that work here. Glad to hear everything went smooth and thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

The accusations of fraud and non-disclosure could not be further than the truth. 1) Buyer's guide posted on vehicle and signed by customer shows zero manufacture warranty. 2) "CanAm" Service and parts agreement signed by customer and provided to all customers (free of charge) that purchase a Canadian vehicle less than 5 years old and less than 60,000 miles specifically to cover mechanical components. 3) Lastly we have customers review a Carfax including said customer that not only shows origin of vehicle, but also discloses coverages on the customer's vehicle. We have followed the same process diligently throughout the last several years. The process was reviewed by OADA counsel and through local counsel to confirm disclosure is conspicuous and clear to any buyer. These 3 are all examples of disclosure that customer is bullishly dismissing. He even mentioned on the phone that it's a manufacture problem but i expect the dealer to take care of it. Please note there have also been multiple other defaming and inaccurate reviews left on Yelp and other review sites. I responded to original threat within 24 hours of complaint and had followed up continuously. Not willing to make an offer at this time. -Justin Harmon (General Manager)