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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,393 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,393 reviews

March 08, 2024

My vehicle was serviced quickly and accurately! ! I really appreciate the fast service . Wendy was in touch with me the whole day keeping me up to date on the progress. More

by Denise Simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Almost caught up and with 2 more technicians onboarding next week, we should be there. Thank you for the feedback and business! -Justin Harmon (General Manager)

March 07, 2024

They have a great service department. Cody, the service advisor, is always very courteous & extremely helpful. And Todd Parker, the mechanic, is the best mechanic I've ever worked with. More

by kdaniels1984
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Parker-mechanic 5 stars!, Cody Mudd-Curtis
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see those behind the walls (technicians) seeing the compliments deserved. Commonly a thankless position, only talked to when something goes wrong, they sacrifice a lot and work hard and are under a tremendous amount of scrutiny. Thank you for your kind comments and we appreciate your business! -Justin Harmon (General Manager)

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March 07, 2024

They did a great job with my actual service and answering my questions, but I sat for over an hour and a half without an update. It would’ve been nice to have some type of updates during that time. More

by Julesinohio5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names of people I worked with
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback and our number 1 focus is more technicians. 3 hired in the last month and 2 more starting next week. I no this does not impact the past but want to make sure you and everyone else reading this knows this will be resolved moving forward. Again sorry for not showing care for your time and we thank you for your business! -Justin Harmon (General Manager)

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March 07, 2024

Since dealing with Bob Caldwell I've had excellent sales and service. They've been very attentive to continue to keep a satisfied customer happy, great job. More

by matthewsprauer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Matthew! Cody is off to a good start this month and with the cost of vehicles dropping this is great for those in the showroom & service department, both employees and customers. Look forward to a strong year. Thank you for your business and and taking the time to review! -Justin Harmon (General Manager)

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March 06, 2024

Josh is incredible to work with. Very friendly, personable and goes above and beyond everytime! More

by Jbirkemeier
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Shepard
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Outstanding amount to feedback and with everyone's busy life, very humbled with the kind gestures from our central Ohio patrons. Thank you for the opportunity to earn your business and review! -Justin Harmon (General Manager)

March 06, 2024

Kevin helped me with the purchase of my new truck. Couldn’t have asked for a better person to help me throughout the process. More

by Brendon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kevin has added a new addition to the showroom we have not had since the 90s. He takes pride in his commercial knowledge and ability to represent the product to every detail. Glad to hear his audience feels the same. Thank you for the feedback and review. -Justin Harmon (General Manager)

March 05, 2024

Service technician was very friendly and professional. It was a great experience. Recommd them for service. More

by jeboyer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

So much effort going into reinventing our service department with focus on customer experience. New management, process and people, thank you for the feedback. -Justin Harmon (General Manager)

March 05, 2024

Tim was super nice and so easy to work with. The whole process was easy and fast. More

by crpalagyi
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
John , Timothy Diddle
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Full of energy Tim, keeps the young guys on their toes. Appreciate you highlighting his efforts and thank you for the opportunity to earn your business! -Justin Harmon (General Manager)

March 05, 2024

The Dealer ship has very friendly sales people. My wife and I love how they are very helpful and don't try to push you into a vehicle you don't want or need. We will be returning for our next vehi More

by ABLANTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Dino does not push almost to a fault- ha! That said, your review is well received and really thank you for taking the time. Means a lot! -Justin Harmon (General Manager)

March 05, 2024

I came in for an oil change. I dealt with Kevin Watson and each time he gives me excellent customer service. Keep up the good work Kevin! More

by bdaniels72011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kevin is currently leading the board with 5 star reviews and pleased to see it. Thank you for the business and your comments. -Justin Harmon (General Manager)

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