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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,346 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,346 reviews

March 24, 2024

Dino and the other sales team did an outstanding job catering to our vehicle needs. More

by Quappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino, Dino Westerfield
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Mar 26, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the process warranted 5 stars. Thank you. -Justin

March 23, 2024

Vinny was great to work with and we’re glad we could make a deal. Thanks again! More

by Casey Hague
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Mar 26, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Vinny is certainly in the right seat and keeping customers happy. Appreciate the kind review and hope the vehicle treats you well for many years! -Justin Harmon (General Manager)

March 23, 2024

I was an out of state used car buyer ; had a deal to purchase. Told them I had a bank check, insurance, even a plane ticket. they planned my purchase appointment based on when we agreed I'd get there More

by mm90709
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wayne, David, Dino Westerfield
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Mar 26, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Out of state deals are tricky and apologize that you had gone to this extent without a heads up prior. Anytime we have a customer from out of state it's usually because we have an attractive price on our vehicle which invites multiple buyers. The only time we will hold a vehicle is if the purchase order is signed and paid for. We usually receive 3-6 leads from out of state per day. If we held all of the vehicles from out of state callers we would have 25% of our inventory offline. It does not make business sense. That said, it certainly does not make business sense for you to be put out like this and clearly poor communication from our side. I very much apologize. -Justin Harmon (General Manager)

Mar 27, 2024 -

mm90709 responded

This is very simple. I understand what you are saying. But you are missing the point of why I took time to write. Had you people had the courtesy to tell me this (Dino said, 'oh, I thought you were told') ahead of time, I would not have gone to the lengths I did and bought a plane ticket. Your people scheduled an appt for me based on my flight itinerary. Essentially, you were stacking the odds in your favor to make a sale at risk to me. If only your sales people told me ahead of time, I could have left a nice review about good communication.

March 23, 2024

Very friendly staff, clean and comfortable waiting area, and full transparency during the buying process. Vinny was great to work with! More

by kirrissa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Mar 26, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for mentioning the waiting rooms. We now have 4 areas that customers to wait until their vehicle is ready. Popcorn, drinks and snacks, a quiet room, computer area and even a 70" screen with couches in case you want to watch a big game or movie. Our goal is never to make a customer wait but if preferred or inevitable, want to make sure you are comfortable. Thank you Kirrissa for your business and taking the time to leave a review! -Justin Harmon (General Manager)

March 22, 2024

Our saleman Ethan Fisher was awesome. Awesome service .!!! Great experience thank you for going above and beyond. More

by Alexis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Fisher, Nick Brown
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cool part about Ethan's customers, they always mention that he goes beyond what the "typical" sales person would do. Can't fake those reviews and I'll make sure to mention this to him next time we cross paths. Very cool. Thanks Alexis for trusting Ethan and the company to treat you right. Appreciate your comments! -Justin Harmon (General Manager)

March 21, 2024

Dino was awesome everyone was very helpful and nice. Great fast service! Will recommend to everyone! More

by katherinej1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome Katherine and always nice to hear that a little bit of effort and professionalism is well received. Thank you Katherine for the business and taking the time to review. -Justin Harmon (General Manager)

March 20, 2024

Very good service Kevin Adam’s was very helpful. With the process of buying a new truck. More

by aidangodsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Aidan. Fortunate to have Kevin as part of the team. He understands the product and always does right by the customer. Appreciate the business and your endorsement! -Justin Harmon (General Manager)

March 19, 2024

Just bought my 2023 300 L from them and couldn't be happier! Ehtan the sales person was very kind and friendly making a fantastic experience for a large life purchase. From start to finish the experien More

by Maleficent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan , Jeff
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear we were able to go the extra mile to take care of you and we appreciate you endorsing the effort. Hope the vehicle treats you well for 100's of 1000's of miles. Have a great weekend! -Justin Harmon (General Manager)

March 19, 2024

I've purchased several used vehicles over the past 40+ years. It's not something I look forward to doing. And I certainly don't enjoy it. However, my purchase experience with Vince Selby could actually be More

by tk45241
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, not the first time we have heard this from Vinny's customers and really helps us keep a pulse on those that we need to appreciate on the showroom floor keeping the customers happy. Thank you for your business and taking the time to summarize your experience. -Justin Harmon (General Manager)

March 17, 2024

Easy to deal with. Worked with our schedule. Liked that they were open Sunday. Thanks More

by Jkerr07hd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Mar 22, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for bringing up Sundays (and for others looking, probably closed Easter Sunday). It has been a debate as many surrounding stores are closed on Sunday but we keep going back to the point that we need to be flexible to customers schedules and a majority of workers have Sunday free. That said, harder day to staff and takes extra personnel to handle 7 days a week but happy to hear it's well received. Appreciate your business and review! -Justin Harmon (General Manager)

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