Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. It really comes from the folks you have mentioned that makes it a good work environment. Has not always been like that and won't always be like that. Takes a team that can shrug off the bad and embrace the comradery. Fortunate to have the staff we do. Thanks for recognizing and thank you for providing them/ us an opportunity to earn your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind review. Erik is no stranger to the business and constantly receives praise from his efforts. Happy to see the reviews continue to be consistent. Thank you for taking the time to review and giving Erik and Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Lot of years experience between these two hitters and appreciate you highlighting their efforts Joel. Always nice to hear when a deal goes smooth. Have a great weekend and holiday! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Marci, my name is Justin Harmon and happy to assist you with any issues you maybe currently experiencing. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I'm sorry you are having any problems, let alone multiple. I looked into the tag issue and yes, this was our mistake. Our office clerk placed the paperwork on the wrong pile. The mistake was found Friday (22nd) and expedited. We received the tags Monday and they were shipped out immediately. You should have them today but if not, please feel free to use my contact information and I'll jump on it. I do not see an open repair item or anything that has been completed in service since purchase but I'm happy to what I can help with there. Again sorry for any and all communication issues and will try my best to make it right for you. Thanks. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear everything worked out Charles! Also Charles I like to note that you are Khloe's 1st review as a sales person which is pretty cool! Thank you for the business and taking the time to help us with the feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick has proven himself to have all of the customer service requirements and he has been here long enough to prove he understands process and product knowledge. Just need to find a way to get more customers like yourself in front of Derrick. Thank you for the business and taking the time highlight the visit. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick does have a very kind and professional demeanor. Rooting for him to repeat his sales person of the month performance executed in May. It's folks like you Dusty that can make it happen. Appreciate the business and reach out to Derrick, the sales managers, or myself if there is anything we can do for you. Cheers! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Jen! Lucky to have Dino representing Bob Caldwell and eager to get Brandon on the floor selling. Thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is part of the story and I am the General Manager and the review deserves a response, so here we go. The vehicle was serviced less than 59k miles and purchased at 59,213 miles, that's true. We do not perform maintenance on vehicles until they are due or after the due date. That has been our process for decades and to speak candidly, this is common practice among most franchise dealerships. Our staff does not say "If anything goes wrong, it's covered". We train them better than that. What's not disclosed, vehicle was purchased by a business, not a consumer. Saying that, we do not treat businesses different from a consumer but important information when making the decision to provide goodwill. What's also not disclosed is that a local mechanic had been maintaining the vehicle and should have recommended a transmission service. What was also not disclosed, the vehicle has never been back to our shop since purchase. What was also not disclosed, the vehicle had been to another competitor dealership where they should have recommended a transmission flush. What was also not disclosed, the warranty company stated, if at anytime the transmission service had been completed prior to failure, the repair would have been authorized. The final variable that had not been disclosed, the vehicle has more than 30,000 miles after reconditioning was completed. Ms. Armstrong, I am sorry for the predicament. I do support service contracts and commonly assist customers outside the scope of the contract. We have no problem providing customers with reconditioning history. We do it everyday. The comment when we discussed the matter was that you "assumed" that we had completed a transmission service, not that we would not disclose. We spend over $25,000 average on goodwill per month outside coverages for customers. I can't press the importance of utilizing dealers and maintaining vehicle through dealers. It can be a common misconception that dealers "rip people off in service". This is just a difference in opinion. Does a dealer have a responsibility to maintain a vehicle prior to when services are due? Does a customer have a responsibility to maintain a vehicle? Does a technician servicing a vehicle a minimum of 3 times over the last 30,000 miles? Does the competitive dealer need to recommend the proper services based on a vin specific maintenance schedule? Over the last 2 decades in this business the complexity has increased. Each situation is different and right, wrong or indifferent, I don't feel that we are the responsible party here knowing all of the facts disclosed between the review and the response. I guess we let the general public decide. I understand your frustration and very sorry you are going through this. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always nice to hear from start to finish the experience went smooth. Thank you for sharing your visit and appreciate you providing Tim and Bob Caldwell an opportunity to earn your business. -Justin Harmon (General Manager)