Bob Caldwell Chrysler Dodge Jeep RAM

Poor customer service Went to the parts department for a clip for my 2012 Dodge Charger had the VIN number and a picture of what was needed. The service clerk looked up the Went to the parts department for a clip for my 2012 Dodge Charger had the VIN number and a picture of what was needed. The service clerk looked up the VIN number and sold me a a bolt that was the wrong part for the car. I had to go to the sales department have them take me to a car on the lot showed me the part took me back downstairs to the parts department so I could purchase a dollar clip. A total waste of my time and terrible customer service. I would not recommend this parts department. More

Satisfied Buyer Appreciate the dedication & time spent on me. I tend to be very particular but also tight on a budget being a college student. Bob Caldwell has manage Appreciate the dedication & time spent on me. I tend to be very particular but also tight on a budget being a college student. Bob Caldwell has managed to suit my wants & needs within my price range. More

New Jeep Scott was a big help & did a great job for us! When we were in a hurry he got us in & out to make our appointment. Thanks Scott! Bev loves her new Je Scott was a big help & did a great job for us! When we were in a hurry he got us in & out to make our appointment. Thanks Scott! Bev loves her new Jeep. Mike More

Great experience in finding what I was looking for I had the best experience buying my new Jeep Cherokee. I stopped in on my lunch hour on a Thursday and I told the sales manager Jack Bowshier what I I had the best experience buying my new Jeep Cherokee. I stopped in on my lunch hour on a Thursday and I told the sales manager Jack Bowshier what I was looking for (which was very very specific). Jack took my specs and found EXACTLY what I was looking for. I went back after work and Scott Lee and I went for a test drive in a similar vehicle. Scott is very knowledgeable and easy to work with. I gave Jack the OK to order the Cherokee he found and by Saturday afternoon it arrived at the dealership. I went in on Sunday and completed the paperwork (which was easy even though you sign a ton). Scott then took me out to the car and went over everything with me in great detail and paired my phone up with the infotainment system, THIS WAS GREAT. I felt comfortable with my new car instead of having to figure things out on my own. Working with Jack and Scott was great, they helped me find exactly what I was looking for, very friendly and personable and made it a pleasant experience. Thanks a ton !!! More

Happy Customer NICK DOLDER (Body Shop Manager) is God sent!! I recently was in a car accident. The other driver was at fault. I dropped my vehicle off at the deal NICK DOLDER (Body Shop Manager) is God sent!! I recently was in a car accident. The other driver was at fault. I dropped my vehicle off at the dealership, Nick ensured the rental vehicle would be at the shop to complete all the paperwork on site so I wouldn't have to make another trip. For 3 weeks, the insurance company gave us the run-around, trying to NOT approve all damages. Nick went to bat, and I did not have to get involved. He reached out to the insurance company MULTIPLE times weekly, and kept me updated on every step. I never once had to get involved because he did everything. After the THIRD WEEK, when the insurance company finally approved the claim, he contacted me and informed me when the work on my vehicle would be completed. The whole time my vehicle was being worked on, he constantly kept me updated. I can not sing Nick's praises enough. HOPEFULLY I will never have to go thru this process again, but should I have to, there's no question..............I will be going back to see Nick!! I would recommend this body shop over any other body shop in Columbus. Thanks again Nick!!! More

Never again I purchased a 2011 ford ranger from bobcaldwell 5 months ago and have had front suspension problems since I bought it. The truck has been in their ser I purchased a 2011 ford ranger from bobcaldwell 5 months ago and have had front suspension problems since I bought it. The truck has been in their service department 3 times for this, 2 of the 3 times I was told they couldn't find anything wrong. The 3rd time they said that they found that the upper passenger side ball joint was bad and they replaced it. I use to be a mechanic and in my experience if 1 ball joint is bad then the others will follow shortly. 5 months later the rest of them are shot and the truck is unsafe to drive. 600$ is the repair bill to replace the other 3 ball joints and alignment. The truck came with a 3 month 3000 mile warrenty through them, of course now it's out of warranty. I drive the truck a total of 20 miles a day and it has less then 2000 miles then it had when I bought it, unacceptable! If the ball joints are bad now, they were bad then and they didn't want to put the money into it. Their people are nice and friendly but their service sucks. I also have a 2010 jeep wrangler that I had taken to them for service for starting issues,door lock issues and tpms issues. They wanted to charge me over 400$ to replace the driver side door latch and said they couldn't find any other problems with the jeep, I declined the service. I took the jeep to another mechanic and was told that the door latch problem was a bad connection in the harness ( The mechanic unplugged the harness, cleaned the terminals and plugged it back in and it now works fine). The starting problems was caused by the gear shifter cable, it needed to be readjusted and it had a bad tpms sensor. I was charged 270$ at bob caldwell for nothing and had to pay anot her mechanic 400$ to fix everything. I'll never buy or take another vehicle to them for service! More

Great Experience with Bob Caldwell Scott Lee did a fantastic job of getting me a good trade in on my old vehicle and getting me in the vehicle that I wanted. He took every single one of Scott Lee did a fantastic job of getting me a good trade in on my old vehicle and getting me in the vehicle that I wanted. He took every single one of my must haves into account and I got all of them. IT was fast, easy and a great experience. Would absolutely recommend to anyone and will be taking my business back in the future! More

First Car! Scott was awesome and patient with me!!! They even kept my payment affordable was really important. This was my first car and I couldn't be happier!!! Scott was awesome and patient with me!!! They even kept my payment affordable was really important. This was my first car and I couldn't be happier!!! More

Professional and friendly staff My experience at Bob Caldwell was fantastic thanks to my sales associate, Scott Lee. He went out of his way to answer all my questions and concerns. T My experience at Bob Caldwell was fantastic thanks to my sales associate, Scott Lee. He went out of his way to answer all my questions and concerns. Thanks again, Scott. More

Great buying experience I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happ I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happy customer. Scott was helpful in assisting me and informing me on my options. I would highly recommend the entire team and send future consumers their way. More