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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,319 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,319 reviews

August 11, 2015

Quick and efficient service. My service tech,Denise,was as friendly and helpful as I could want.Got my service performed and was on my way with a smile. I would certainly recomme More

by Dude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that. Dealerships and Express service did not go together very well a few years back so although we still have some work to do, trying our best to recognize people don't have hours to sit around waiting for their car to be serviced. Appreciate the comments. -Justin H (GM)

August 05, 2015

New Jeep Cherokee Purchase I had done extensive internet research on my upcoming purchase. The exact vehicle I wanted was at Bob Caldwell and definitely at the most reasonable More

by OUBobcat93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome and excellent use of time. Internet is the customer's best tool and good on you for taking advantage. Takes the guess work, shopping, and negotiation out of the equation. Glad you were satisfied with the process and appreciate you getting back on the computer to leave a review. Cheers! -Justin H (GM)

August 02, 2015

car repair Very friendly, knowledgeable employees. Kept me informed about the work being done to my car. Will continue to have my car serviced at Bob Caldwell. More

by vdamron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the review. Standard practice in the industry is 10 & 2. That means at minimum advisors should call all customers twice a day for updates and 10 & 2 are typically the times that the least amount of customers. Justin Green does a great job in the drive, very lucky to have the talent we do currently. Thanks! -Justin H (GM)

August 01, 2015

New Jeep Scott helped me from day 1 at Caldwell. I knew I wanted the new Jeep Renegade, but I was waiting out the perfect one. Scott kept me informed and kept More

by bb2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a cool review. The sales staff talks to between 20-30 people a day x 30 days x 12 months, it's difficult to keep a specific product in mind for a specific buyer. Most sales people will put it in their notes of their CRM (if we're lucky) but ends up being lost. Scott has a good attention to detail and glad it worked in your/ his/ our benefit. Little comments like that are worth us sharing with the sales department and appreciate you mentioning it. Thanks for your time and your business. -Justin H (GM)

July 31, 2015

New van purchase Everyone at dealership so friendly. Process went very smooth. Pat our salesman was so helpful. He found the vehicle we were looking for and after our More

by C0nservative63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha! The General Sales Manager and I were just trying to figure out why Pat Stokes never gets any (good or bad) reviews literally no more than 10 minutes ago. That's too funny. Anyway, he has always been a great guy to work with day to day and very good sales person. Friendly jokester and vital part of the sales staff. Pat thanks you for leaving a positive review as does the rest of Bob Caldwell Chrysler Jeep Dodge Ram. Appreciate the business! -Justin H (GM)

July 29, 2015

Great experience! Great experience. Went in to test drive and drove away in a new Dodge Ram 1500.Scott Lee took his time explaining all the buy/lease options and answer More

by slwallrichs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Jul 29, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for leaving a review and the excellent rating. We very much appreciate your business and happy to help with anything you may need during your 1500 ownership. Thanks again. -Justin H (GM)

July 23, 2015

Great service The gentlemen that helped me was very friendly, honest and made sure I received all the appropriate updates for my vehicle. He told me all the updates More

by Swag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?
Jul 29, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you, very difficult to pinpoint how fast we can fix the primary issue, address any subsequent issues and have the vehicle back to the customer in suitable time. Thank you for recognizing the effort made by the advisor. As we say, no one enjoys or expects to have to show up at a service facility but glad to hear that customers recognize their efforts. Sincerely appreciate you taking the time to write a review. -Justin H (GM)

July 22, 2015

Excellent care of both of my Jeeps I have known the people at Bob Caldwell for over 15 years; they serviced my first Jeep, a 1994 Wrangler I bought in Pennsylvania before coming to Ohio More

by cargirl4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmie McDuffie, and the Service Manager
Jul 22, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow 15 year loyalty, can't tell you how much we appreciate the opportunity to continuously earn your business. Hope you new vehicle lasts as long as your last one. Please don't hesitate to let us know if there is anything we can do for you. Thanks! -Justin H (GM)

July 17, 2015

Great experience the easiest buy I ever made Friendly people and not pushy like most dealers and all options in buying and leasing were explained clearly very nice experience and would buy again More

by Scottyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Jul 21, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for writing a review Scotty, we'll be sure to share with the sales staff. Enjoy your New Vehicle! -Justin H (GM)

July 11, 2015

Time for recommended maitenance 2 recalls were performed, all recommended performance services were done at proper milage interval. Service Advisor Mark Cornell was able to factor t More

by Royalhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
Jul 21, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the stellar marks and the kind words, very appreciative. Mark is a great individual to work with. His vernacular is second to none in our line of work and shows great attention to customers and thorough process with each repair. Caldwell is lucky to have Mark on board and customers like yourself willing to sacrifice your time to share the positive thoughts. Also, we will be sure to address the fingerprints left on the vehicles. Handling vehicles all day everyday requires these guys to periodically rinse with industrial soap, they gotta stay on it. Thanks again. -Justin H (GM)

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