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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,319 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,319 reviews

February 03, 2016

Appointment times mean nothing. Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch th More

by Nope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Feb 05, 2016 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Apologies for the delay on your vehicle, without knowing name and vehicle it's difficult for us to research but certainly welcome the info if you can lend the time. At minimum this would be a good training tool, at most perhaps I could compensate you for the troubles. The appointment does give your job a higher priority than a walk in and thus gets the vehicle in the shop sooner. This is a standard practice throughout all dealerships. If this was an express repair (oil change, rotation, bulbs) then you have every right to be frustrated. Other skill sets like electrical, drivability, transmission, or engine require a skilled tech and we find that can take usually 30-60 minutes to free one up, I do agree 2 hours is a bit excessive. Either way would appreciate the chat. In regards to review sites being blocked.....these days review sites can geo target where reviews are left. We don't want to be blacklisted due to high level of reviews left from our IP address attached to our location, I hope you understand. Plus it does not benefit us when happy customers can't leave reviews right? Anyway, please feel free to reach out at your convenience. -Justin H (GM) 614-888-2331

January 29, 2016

Didn't pay for my rent a car . Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wai More

by Jennybrewer2412@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Management , service
Feb 05, 2016 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Jenny, I'd be happy to go over the details of the matter if you would be willing to talk. Unfortunately hard to comment w/o knowing both sides of the story. We are reasonable. Please give me a ring when you get a chance. -Justin Harmon (GM)

January 13, 2016

I Got My charger I Love my car Great deal great interest great salesman Scott is the name This dealership is highly recommended Thk you everbody so very much More

by nyemah11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none
Feb 05, 2016 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave the review and thank you for the business. Scott and rest of the staff truly appreciate it! -Justin H (GM)

November 09, 2015

Great day new truck I just recently purchased a new 2016 Ram Rebel from Bob Caldwell on morse road. After test driving the rebel I knew this was the one, we came back wor More

by Fonzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Nov 28, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Awesome and yes excellent choice! The Rebel is a beautiful truck and Ram in general is my personal favorite vehicle we offer within the 16 model lineup. In addition the Ram is one of the most under rated trucks on the road. Biased perhaps but very rarely do we see recalls or common mechanical failures on this vehicle in our service department. I can safely say you should be very happy for many years to come. Thank you for the wonderful review and enjoy your new toy/ power tool/ people mover/ mean machine! -Justin H (GM)

November 03, 2015

Great service Great service. I would recommend anyone to the dealer. I traded my car in, was able to get a monthly payment that I desire and was not there for a lon More

by india117
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Nov 28, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear your wishes were met. Buying a car can be very time intensive but truly it sounds like you had reasonable expectations and made the process easier on yourself so 5 stars back at cha! Look forward to working with you into the future. Thanks! -Justin H (General Manager)

October 30, 2015

Happy coustomer I got a car last week from them and very happy with my service and I would recommend Scott lee he was very good to work with ! More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott lee
Nov 28, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Chad, strong plug and here to help with any and all concerns, questions, or otherwise that you may have during your ownership. Appreciate the kind words, it's the best advertising that we could receive! -Justin H. (GM)

October 07, 2015

Dodge I went in not thinking of trading in my car at all and walked out with a brand new car. They were very friendly, efficient and helpful. I would def.r More

by picaridematos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Nov 28, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback and the business. Scott (as you can see through # of responses) has got a good process and checklist to ensure the customer is satisfied with a substantial acquisition. Please allow us to help with any other vehicular issues you may come across in the future. Thanks. -Justin H (General Manager)

October 06, 2015

Jeep Renegade We stopped in Bob Caldwell on our way to a Competitor . We found a jeep Renegade we liked the staff was friendly and easy to work with and helped us More

by Tim 12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Oct 07, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Tim, appreciate the 5 star review. Any customer customer Scott is taking care of is in good hands. Glad to hear everything went smooth and great fathering! Wish more people (and schools) educated our kids on credit and the importance of. Thank you. -Justin H (GM)

September 29, 2015

Bob Caldwell Chrysler Dodge Jeep Ram --- A Great Experience I just recently purchased a new Jeep Cherokee from the Bob Caldwell Dealership on Morse Road. I can't tell how easy it was and how expertly it was han More

by RoccoR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Consultant John Palmer
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

(Big John) has proven to be excellent addition to the Caldwell organization. Very happy he has helped launch the new location at 2300 E. Dublin Granville Rd. More importantly glad to hear he met/ went above the customer expectation. Thank you for your review, it's very appreciated. -Justin H (GM)

Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Big John's on fire. He just started a couple weeks ago and averaging almost a car sale a day. A hard worker and a good man. Happy to have him on board. Best part is the people are happy with his delivery. Really appreciate you setting the time aside to write the positive message. Take care and let us know if there is anything we can do for you in the future. Thanks! -Justin H (GM)

September 28, 2015

I took my Jeep in for a recall for the ignition switch I made an appointment, asked for approximate time of completion and was amazed when the job job was completed on time! Everyone I dealt with was very More

by Holladay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonny Jo
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Certainly try to get it right, it's difficult to do sometimes and appreciate you recognizing that. Sorry you had to come in on the recalls but despite the hassle your safer doing so and no $$$ required...which is nice. Also, gives the technicians a chance to make sure everything else is in working order. Thanks for the positive comments and choosing Caldwell. -Justin H (GM

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