Bob Caldwell Chrysler Dodge Jeep RAM

Great First Car Buying Experience I bought my first new car today from Scott Lee. He was very helpful and made today a lot of fun. I felt that the staff was honest and informative. I w I bought my first new car today from Scott Lee. He was very helpful and made today a lot of fun. I felt that the staff was honest and informative. I would recommend Scott and the finance manager JB Brentson. Thanks for a great experience! I walked away very happy with a Jeep Patriot. More

Top notch dealer , top notch staff I purchased a used car from bob Caldwell . I have been completely happy from the purchase to the finance , to the vehicle . The employees are all supe I purchased a used car from bob Caldwell . I have been completely happy from the purchase to the finance , to the vehicle . The employees are all super friendly . Service dept is awesome , even though I bought a Buick I trust them completely with my service needs . I will buy my next car from them for sure More

Great buying experience! This was by far the easiest and most enjoyable car buying experience I've ever had! Brandy was my salesperson and was absolutely wonderful! I also had This was by far the easiest and most enjoyable car buying experience I've ever had! Brandy was my salesperson and was absolutely wonderful! I also had to deal with many of the others throughout about a week because of some things I had added to my Jeep Wrangler and everyone was as pleasant and easy to work with as could be! Customer for life! More

Best car buying experience - EVER! I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had a huge inventory to chose from and did a pre-approval process online, had my approval within 5 seconds. Within another 2 minutes I received an email wanting to know when we could come in, an appointment was set up. Shortly thereafter I received a phone call from the salesmen with which we had our appointment to confirm that we would be there. We got there a little early for our appointment, just to look around, but once we got with our salesman, Scott Lee, and test drove, did the paperwork, and the very, very little negotiating, we were out of there in 2 hours with our new Jeep Wrangler. Scott Lee even came in on his day off to help us with our purchase. I will 100% go back to this dealership for my new car in a couple of months. Every person we saw inside the dealership was friendly and greeted us, I didn't feel any pressure at all, nor did I feel like I was being scammed like you can feel at other dealers. If you are in the market for a Jeep, Dodge or Chrysler product do not even think of going to any other dealership, you will not be sorry when go to Bob Caldwell. I have been telling everyone how great this process was and how easy and satisfied we are as customers. More

Thanks Scott I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a truck that could save me money and meet my needs.I purchased the more expensive truck but was impressed that he gave me options and was not concerned about selling the more expensive truck. Thanks Scott! More

Service department is a scam!! Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also s Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also speaking with Shannon, a sales consultant, who was also very attentive when my family and I went in to see different vehicles. We ultimately decided to go with a Lexus RX instead of the Jeep Grand Cherokee because of the poor level of service we received from the actual technicians and the poor quality of the Dodge Chrysler brand. We also felt that the MSRP on the vehicle was too much in comparison for the product you were getting in return. $42K for a Jeep Grand Cherokee or $52, for a Lexus RX fully loaded. It was a no brainer. Now the reason for my rating... The GM Justin Hamon has been asking customers to "give them a chance" or try to resolve issues with them directly before going public with online reviews and such. I tried that and got nowhere. After taking my car to their shop for a recall, (not because anything was wrong with my vehicle), Franklin came back with some suggested additional services. I agreed and paid $400.00 for those services. As soon as I got my car back and drove off, it wasn't even a quarter mile before my car shut off on me. I immediately called the shop and they stated that that issue wasn't normal and if it continued, to take my car back. I waited two weeks and the issue continued. I then took my car back to have them address the issue and they had the audacity to charge me to correct the issue. Then they came back and said that they would give me an in store credit of the initial $400 that I paid to correct the problem that they were charging me $1,000 for. I refused and asked for a refund. They denied my initial request. I then said that I would prefer to resolve the issue there, and if not, I would go to the Better Business Bureua and express my concerns there. The service manager then said he would give me $160 credit in the form of a check, and that I would receive it in about a week with the condition that I drop the issue and not contact the BBB. Two weeks passed and I got nothing in the mail. It was not till then that I decided to complain to the BBB. Surely, when I got to the BBB website, out of 20 complaints filed against the dealer, 18 of them was for "product/service". If you go back and read the reviews, you'll find a common trend that consumers feel they are being scammed by this dealer. I would rather buy the original parts and take them to a third party mechanic to address the issue since the exaggerated amount of money you pay to the dealership won't even guarantee any service. Not to mention, the "word" of the management team is worth absolutely nothing!!! More

Special thanks to the team at bob Caldwell I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I'v I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I've purchased from bob Caldwell and both experiences were beyond great!! Thanks again guys More

Someone is not professional When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your vehicle very easily especially if you already had narrowed it down for them. I went to three shops to check out pricing and how long it would take to do repairs on my jeep coolant system and all guaranteed same day repairs at a couple hundred dollars lower pricing but of course I wanted dealer parts but just wanted to see what the main differences were between the competitions. To start off I bring my jeep in at around 8 a.m. on 04/14/2016 and was told it would be around noon before they knew exactly what was wrong and the service advisor asked did I have a ride and I did say I could have someone pick me up but I couldn't get a hold of him so I sat around till noon but they never even had started on the truck and I was seeing people offered shuttle rides and rentals. So by 1 o'clock I asked another service advisor about the shuttle and they were able to get me one to go home. This is on a Friday. I get a call before they closed saying they wouldn't be able to get finished in time so it would be sometime Saturday morning before they could finish. I already by then had rented a vehicle myself around 3 p.m. Saturday they call me saying they weren't able to finish my jeep and it would be Monday morning before they could finish. Ooookay. So that's 3 days of rental fees so far. Monday 04/18/2016 comes around and they don't finish until closing time and the rental had to be back by 3 p.m. so that was an extra charge for being late. So I have someone take me to pick my jeep up and I drive it around trying to finish some errands not noticing they didn't actually fix it and my coolant reservoir level was low. I run out of town a lot so my vehicle was parked Tuesday till the 04/28/2016. So when I get back I check under the hood to pre trip my jeep like I always do every week that goes by and noticed that the coolant reservoir is bone dry. This is around 11 a.m 04/28/2016 so I take it straight up to the dealership and they run a check on it which takes all day and I still have to wait the following day to find out that the water pump is going bad so they do the repairs. Had I not pre trip my jeep I could have ran around and blew up my engine running hot. The charges were phenomenal. For a fuel cap I was charged $24 with a pressure test of $101.70 but oh wait other shops that I went to automatically perform pressure testing so why did they charge me to do a pressure test twice? Doesn't make sense. I didn't receive any discounts for the rental. They said their mechanic didn't really mess up but if you really performed a pressure test the first two times charging me twice then how come the water pump failure wasn't caught then? I was charged for a drive fan which didn't need to be replaced unless it's damaged which it wasn't but they decided to switch it out anyways. I've always said never take your vehicle to the dealership because they will double charge you and repair things not necessarily needing replaced. I will see if I can talk to a investigative reporter and attorney about the double charges and Mopar part charges I found online way cheaper. If you are a dealership why would I be able to get your part for cheaper? SMH I was also told they knocked off the second labor charge per service manager like I was getting a favor done. Oh really? Charge me twice for coolant.. Had you fixed it right the first time that would have not been necessary. Don't let me get started on the ignition switch replacement.. Looks like a rookie job. Looks unprofessional and they leave grease in your car to clean up. For the price they charge can you keep my vehicle clean? SMH Total charges for a coolant fix and other charges 1676.73 never again will I have them work on my vehicle and I suggest anyone else to steer clear. More

Spur of the moment vehicle purchase My family had been using Bob Caldwell for years. Very reputable and reliable dealership. Sales and service can't be beat. However, the last time I wen My family had been using Bob Caldwell for years. Very reputable and reliable dealership. Sales and service can't be beat. However, the last time I went to Caldwell, it was a VERY unpleasant experience. As soon as I walked onto the lot I was greeted with attitude by salesman named CJ. He was very impatient and did not want to show me any vehicles, but I figured maybe he was just having a bad day so I didn't take it personal. Once I found a vehicle, he became very aggressive and very pushy. He kept looking at the time and was telling me that I needed to hurry up and make a decision on if i wanted the vehicle or not because he has things to do. He was constantly huffing and puffing and did not value me AT ALL as a client. Once we went inside, the insults continued. He tried several times to steer me towards another vehicle because for some reason he didn't think I could afford the vehicle I was getting ready to purchase (until he found out where I worked and how much I made - attitude seemed to change a little after that). Again, because we have been using Caldwell for years, I decided to go ahead and just purchase the vehicle. Overall, I'd recommend Caldwell because they are a great dealership otherwise we wouldn't still be purchasing vehicles from here after several years. Guess this time I just happened to get the bad apple out of the bunch... More

Above and beyond Scott came in on his day off to make our purchase of T &C van a seamless event. We could not be happier with our vehicle and buying experience. Thank Scott came in on his day off to make our purchase of T &C van a seamless event. We could not be happier with our vehicle and buying experience. Thank you Scott , rare to find . David from Dublin More