Bob Caldwell Chrysler Dodge Jeep RAM

service department ruins the entire dealership I purchased a 2014 Chrysler 200 Jan last year. The main reason I went with this company is because the salesmen reasurred me that they'd take care of I purchased a 2014 Chrysler 200 Jan last year. The main reason I went with this company is because the salesmen reasurred me that they'd take care of my vehicle if anything ever went wrong. They even talked to me into purchasing 2 types of protection & spoke well of their service department. I learned weeks later that once the car is sold, you no longer can count on the salespersons word to be valid. The dash of my vehicle went out, I reported it and even made an appt. Once I arrived, I learned the lady never put my appt down, it was unfortunate being that I took the day off. I contacted the GM, who came to the car and said if its working now theres nothing we can do. He then got in my car flipped the blinker & told me I was fine, only come back if it does it again. I thought this was strange that they didnt try to check for any shortage or anything..I mean my blinkers and wipers had went out! The next incident involved a Saturday appt, after an hour the original lad who failed to record my appt comes out and asked if they could take me home because it would be a few hours and the suspension mechanic had a lot of cars to work on. Again I find this strange, being that I had an appointment. i declined and decided to sit and wait, after 2 more hours, she comes back and says she didnt find anything. Basically said they didnt hear the sound I reported, nor was there any pulling while driving. She however said they wanted me to bring my car back so that the main suspension guy could look at the car. She started getting frustrated with me when I asked about the warranties I purchased, she acted as if she knew nothing about them. In one instance, she ignored me completely. She essentially told me it would be $98 for this other guy to look at my car. I get in my car to leave & sure enough there is a sound. I went back that Saturday to have the manager of the shop ride and listen to the sound. He says, I hear the sound but its not the sound our guy would be listening for... instead of fixing the issue with my car, they again tried to blow me off. Ive read other reviews & realize the service center is really good for that. They didn't even attempt to fix the problem, even after recognizing there was an issue. I wouldn't recommend this dealership because if something goes wrong, they will not try to help. Ive called about this issue, one person took my information and agreed to call back...it's been a week! Dont be fooled by the sales pitch, there's no integrity in the way they run this place. Im very disappointed because I had faith in this company, thats why I purchased the car from that lot. They attempted to tell me anything about my car because they assumed i didnt know any better. shame on you! More

I've been a crysler customer for over 5 years never had any problems going to the dealer, I took my 2007 Jeep Liberty to this dealer, informed them of a small leak on the ground, they misdiagnosed my c had any problems going to the dealer, I took my 2007 Jeep Liberty to this dealer, informed them of a small leak on the ground, they misdiagnosed my car and I paid $250 for a transmission seal repair I didn't even need, and the car was still leaking where I had informed them before, after a month of me continuing to complain about the leak and taking time out of my busy schedule to keep going there, they then tell me Oh it's your water pump, that's been leaking all this time, and you wouldn't have seen a leak on the ground from the transmission seal, but we can fix that for your for an additional $600.00. WHAT!?they didn't even try to make it right from the previous misstake, all they kept saying was, well you needed the transmission seal fixed too. Now tell me, why would I believe what I paid $250 for a legitimate problem, if they couldn't even find a water pump leak for a MONTH!!! which by the way sits directly in the front of my car, with nothing blocking it and they couldn't see the leak, but found a transmission seal leak REALLY!!!, Yes I admit, they got me, but fool me once shame on you, fool me twice shame on me. WARNING!!!! DON'T GO TO THIS SERVICE DEPARTMENT!!! More

Just bought a new Dodge Challenger and love it. Thanks to Dustin and Joe for a great buying experience! Would recommend this dealership to anyone. Very friendly and greeted as soon as we got there. Dustin and Joe for a great buying experience! Would recommend this dealership to anyone. Very friendly and greeted as soon as we got there. More

My experience is with the body shop. After being the victim of a hit and run involving my two month old vehicle, a friend referred me to the body shop at Bob Caldwell. I was a little skeptical since I victim of a hit and run involving my two month old vehicle, a friend referred me to the body shop at Bob Caldwell. I was a little skeptical since I drive a Chevrolet Equinox. My friend assured me that the body shop was equipped to handle all makes and models. Well....my friend was right. She did in fact know the best body shop in the city of Columbus. My husband and I were extremely pleased with the results of our repair. In fact, I come from a "car family" and they all said, "I thought you had to have body work on your car." They could not believe the quality work . I am convinced that I too now know the best body shop in Columbus and tell all of my friends the same. I would recommend Bob Caldwell's body shop and Ike Eversole and his team to anyone finding themselves in need of car repairs after being in an accident. More

Scott Carson is a great guy. Work with him if you have to buy there. Managers are either gruff and mean or nice and dishonest. We made a deal over the phone with Joe and when we would buy anew lease fr to buy there. Managers are either gruff and mean or nice and dishonest. We made a deal over the phone with Joe and when we would buy anew lease from him he denied he even made it. They record their phone calls sowe wanted him to play it in front of us and his general manager. He then admitted to the deal and refused to honor it right before he hung up on us. The other manager was yelling at me about my trade wondering why i didn't spend 1500 dollars to fix the rust. If it did that why would i want a new vehicle. These guys are idiots. Again work with Scott Carson if you have to go. More

Great service,stood by a price that was marked wrong on a truck. My parents are so very happy with there truck. Will tell everyone to go here. Thank you Bob Caldwell. truck. My parents are so very happy with there truck. Will tell everyone to go here. Thank you Bob Caldwell. More

Overall GREAT customer service. Very comfortable atmosphere. Made the whole car buying experience stress free!!!! I would recommend Bob Caldwell to anyone wanting to buy a great car and experience t atmosphere. Made the whole car buying experience stress free!!!! I would recommend Bob Caldwell to anyone wanting to buy a great car and experience top notch customer service!!! More