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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,259 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,260 reviews

September 09, 2017

Fantastic treatment and ease of process Walked into the dealer fri afternoon and met with first salesperson to immediately approach me to ask if they could help me... It was Janette Day who More

by Johnnie Edwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janette Day
Sep 13, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes! Thank you Johnie for the review. Janette has been a wonderful addition to the sales floor and impressed how well she has fit in with the Bob Caldwell process and employees. Helps to have that echoed by customers.....thank you very much for providing Janette and Bob Caldwell the opportunity to earn your business and sacrificing your time to help other potential clients read your review. Hope the vehicle treats you well! -Justin H (GM)

September 07, 2017

Great experience without the hassle!!! Xavier treated us with respect and had our interest in mind. It was refreshing not to have the "typical" car buying experience. Great Job Xavier, we More

by Bill6996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Sep 13, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Xavier, myself, and the rest of the Caldwell family thanks you Bill for your business and stellar review. Hope you enjoy the vehicle. -Justin H (GM)

August 24, 2017

Great sales person Janette Day!! Great experience at Bob Caldwell on Morse rd Columbus Ohio. Janette Day really worked hard to get me into a great vehicle while staying in my budget. More

by Tyrone Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janette Day
Sep 02, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Janette's first review and positive one at that, thank you Tyrone for taking the time! This is Janette's first full month but no stranger to the business, We were conversing 3 days ago in regards to her comfort level and very encouraged how she handles herself on the floor. Tyrone, reviews like this reinforce her comfort and increases her personal and corporate marketability. For that we thank you! Hope you enjoy your new vehicle and happy to help if anything pops up. -Justin H (GM)

August 20, 2017

See Xavier! Xavier was by far the best salesman I have encountered. Not once did I feel pressured into purchasing. Do not plan to go to anybody else except him. H More

by ebraun1029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Ryan, Xavier Esposito
Sep 02, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very satisfied with Xavier's work ethic and professionalism. He has also built himself and Bob Caldwell a strong portfolio of positive reviews. Appreciate you taking the time to recognize his efforts and improve our companies online reputation. Thank you for the opportunity to earn your business. -Justin H (GM)

July 29, 2017

Sneaky Salesman I went in to look at some used cars they were advertising online. I'm a recent college grad looking to buy his first car in order to travel back and f More

by Buckeyes123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
CJ Harris
Aug 04, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Already responded...

Aug 12, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize that you were treated like this. We coach our sales people to listen to the customer and act on what you hear. Although I have no problem with a salesperson offering alternative options there becomes a threshold in regards to options vs pushing customers directions they don't want to go. This also falls on mgmt and corporate in regards to New car unit counts. There is a heavy push to reach certain numbers of new cars and that pressure increases toward the end of the month. If there is anything I can do at this point I would be more than happy to assist and we have many other sale associates that would be happy to help the right way. Again sorry for the experience. -Justin H (GM)

July 12, 2017

Excellent Customer Service! I had a wonderful experience yesterday working with Cortney H. He was so helpful and thorough and answered every question that I had. It was my first More

by Krista Janeczko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cortney Hunter
Jul 14, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Krista for trusting we can get you a vehicle under the gun. You were great to work with and happy to assist if there is anything else we can help with. Glad to hear Cortney met your expectations. Appreciate the business and review Krista! -Justin H (GM)

July 12, 2017

New Car Experience I recently purchased a car from Bob Caldwell on Morse Rd. I had an excellent experience and my salesman Cortney H. had immense knowledge of the vehicl More

by Buygirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Cortney Hunter
Jul 14, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks "Buygirl"! Appreciate your acknowledgement of Cortney's hard work and professionalism! We too see the hard work from Cortney and appreciate you taking the time to recognize his efforts. Thank you for the opportunity to earn your business and 5 star review! Enjoy your new vehicle! -Justin H (GM)

July 05, 2017

Great experience Xavier got me exactly what I wanted for the price I was looking for. Easiest and best car buying experience of my life! Customer for life. More

by DoubleA33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 08, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad it worked out. A lot of people are offended we don't negotiate too much on our prices (kinda like the Carmax model) we don't like to negotiate anymore than the customer does and price the cars aggressively out of the gate. Appreciate you lending the opportunity to earn your business and thank you for the 5 star feedback! -Justin H (GM)

June 30, 2017

Quick and Easy! Me and my mom went in just to get a trade in appraisal and I ended up with a great new 2017 Jeep Patriot. Xavier helped us out and had great customer More

by Janae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 01, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of the New Patriot and appreciate your comments. An hour is one sprint to explain everything and get a car deal done. Thank you for making the process so efficient. Xavier has proved time and time again his ability to make it a seamless process. Not an task as all customer's concerns and preferences are different. Thank you so much for the business and taking the time to elevate our online presence! -Justin H (GM)

June 16, 2017

Fast and easy Shopping for a car had felt like I was just getting pushed around, swindled or tricked at every turn until I walked into Bob Caldwell. I don't think I More

by JeepLife2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very appreciative for the review! Xavier is a major player and pillar for the organization, glad he was able to assist in your experience. Enjoy the Jeep and thanks for the business and review. -Justin H (GM)

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