Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tim is no stranger to good reviews and there is no such thing as too many. Glad to hear the vist went smooth. Thank you Latray for your business and feedback! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Mike, I'm sorry if you felt that we were trying to lie to get you in the door. Since you already asked for an 84 month 7% interest, that payment is $650 per month and a calculator can tell you that. The trade in is obviously the kicker and we don't know what a trade is worth until it's here and we appraise it. $5000 in equity would get you the $550 payment you were looking for. Obviously we could not come to that number and I'm sorry that you feel that your time was wasted. Best of luck! -Justin Harmon (General Manager)

Mike responded

I have the email where I said if you could get me 4% interest we could make it work for my needs. You quoted me over 7% interest actually. The 7% was what I stated I could get from my personal bank. Whatever makes you guys feel good about the situation you just go with that. I wasted five hours when you guys should have said no way we can get that close. Don’t get me in the door and try to find a used truck for that payment price point. I specifically was asking about a certain truck.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear that the experience was less than ideal and happy to jump in as needed. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I will continue to investigate the issues and try to correct the process so that we do not repeat the experience for another customer. Thank you for the opportunity and the feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's really great to hear Mykal. 2 5 star reviews in the 1st week of the month shows he is really locked in to making this a solid month. Thank you Mykal for giving Miles an opportunity to earn your business and taking the time to endorse the transaction. Have a great weekend! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Miles, albeit newer to Bob Caldwell has received quite a few positive compliments from his direct supervisors and happy for his growth in the position. Obviously the true test to his success is customer feedback like this. Thank you for the feedback and business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derek is only in his 2nd full month of sales and we all think he is going to do a dynamite job. Certainly feedback like this helps and Derrick further his trajectory. Thank you Rico for working with Derrick. We appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

Rico Martinez responded

DONT CHANGE ANYTHING! He’s a great salesman. I have 16 years experience in sale being a retail trainer. I have an eye for talent and he’s got it. He’s self motivated, has the desire to CONNECT with his customer. Ask probing questions in casual convo. That alone is the hardest talent for a sales person to gain. I personally feel it’s a GIFT not a teachable talent. He’s got it. Just give him all the knowledge you require your team to learn and he’ll be a manager soon. 2nd month could’ve FOOLED ME! Loved everything about Derek’s pitch and approach to selling.

Bob Caldwell Chrysler Dodge Jeep RAM responded

No stress is super important to myself and sales management. We always preach to the staff to earn the sale and only after you need to ask for the business. If the customer has additional concerns, each concern must be met with an answer that satisfies the customer before we can ask for the sale again. Pushy sales is not fun for anyone. Thank you for the feedback and thrilled to here the visit went well. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great combo! Both are very attentive to the customer's needs and glad to hear the visit went smooth. Thank you for the business and taking the time to post a review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well Tayer, very sorry that you had a long wait. That should not happen as we have 3 F&I managers and none on vacation. That said, happy to hear more and would love to hear why it took so long. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. That said, really appreciate the kind review and information. Appreciate your business Tayler! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I need to meet this Konidla because I've never heard of them. Either way, glad he/ she made a good impression. Appreciate the review and business! -Justin Harmon (General Manager)