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Bob Brown GMC Buick
Ankeny, IA
52 Reviews
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Showing 52 reviews
February 12, 2025
Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price. More
by adeaconb
Employees Worked With
Ron Floyd
February 10, 2025
Joe Carly is super nice. Give him an A plus he deserves it by far as he is very helpfuls. Give him an A plus he deserves it by far as he is very helpfuls. More
by mikelathen8707
Employees Worked With
Joe Carly, Cody Bilyeu, Lee Muller, Andy Brecht, Ryan Raker, Alecs Young, Brent Appeldorn, Shane Luing, Dave Page, Matt Brown
December 20, 2022
Right from the start Aaron was very responsive and followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!! followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!! More
by tjminich
Employees Worked With
Aaron Mohler
February 12, 2022
It was a chilly morning when we stopped to look at the escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it a escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it and we were taken care of and driving it home in a couple hours time. More
by andersen
Employees Worked With
Matt Brown
January 18, 2022
I had a heating issue in my 2003 Jeep Liberty. Brandon Ted And DJ all were a part in getting this resolved. we first troubleshoot minor issues (thermostat, core flush, water pump) in case it would have fi Ted And DJ all were a part in getting this resolved. we first troubleshoot minor issues (thermostat, core flush, water pump) in case it would have fixed the issue without having the huge cost of heater core. well it ended up being the heater core. it was full of sludge and sediment. there were some set backs regarding scheduling however that was satisfied. the bill was also over $200 LESS than expected. Great Job Team Bob Brown GMC. More
by Chad V
Employees Worked With
Brandon, DJ, Ted
December 26, 2021
While the dealership is fine, I'm disappointed in the quality of my 2018 GMC Canyon. My Canyon has only 50,000 miles and is out of warranty. The blend door actuator for the truck's cabin heater failed wh quality of my 2018 GMC Canyon. My Canyon has only 50,000 miles and is out of warranty. The blend door actuator for the truck's cabin heater failed which resulted in a repair bill of $1700. The dealership quoted me $2100 but I found an independent repair mechanic that performed the work for $400 dollars less. The reason for the high cost is that the entire dash had to be removed to replace a $130 part. The labor took approximately 12 hours. First of all I am very disappointed in the design of this vehicle in that you have to perform that amount of labor to fix such a cheap part. Secondly, I can't believe that this part would fail after only 50,000 miles. After doing some research it looks like the 2015 through 2017 Canyons had this same problem, but GMC chose not to include this problem in a recall. GMC probably decided that it was too expensive to fix so they decided to let their customers pay the bill for this problem. I bought an American truck thinking that they knew how to design and build quality trucks because they make so many of them, but obviously I was wrong. I had not owned an American vehicle since 2002 but I will now only buy foreign vehicles in he future. Thanks a lot GMC, never again! More
by cyclonetom39
Employees Worked With
Matt Brown
October 08, 2021
Jeff and Terry are the BEST! Jeff does everything to make sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny. sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny. More
by dmicutie
Employees Worked With
Jeff Bokhoven
