Bob Boyte Chevrolet

Great people. Great people with great hospitality. Great people with great hospitality. Great people with great hospitality. Great people with great hospitality. Great people with great hospitality. Great people with great hospitality. More

I would like to address the inconvenience caused by Ray Brandt Chevrolet during our car buying process. Despite our adherence to their requests, including securing insurance and adding XM services to the v Brandt Chevrolet during our car buying process. Despite our adherence to their requests, including securing insurance and adding XM services to the vehicle, we encountered a setback on the scheduled pick-up day. Additionally, we had arranged a tint appointment based on the presumed pick-up time. While unforeseen circumstances are inevitable, the lack of consideration for the inconvenience caused leaves me unsettled. With 14 years of experience in the financial industry, including roles as a Finance Manager, it is disheartening to witness the treatment of paying customers. Our commitment to engaging with the general manager of Ray Brandt Chevrolet should not have rendered our monetary contributions seemingly insignificant. A more thoughtful approach to customer service would have been greatly appreciated. Attempting to contact the general manager to discuss our overall experience proved challenging. Despite expressing our satisfaction with the salesperson, the general manager's defensive demeanor hindered constructive conversation. Our intention was to provide feedback on our car-buying journey and express our contentment with the sales process. Throughout the discussion, the general manager was resistant, preventing us from articulating our perspective. We specifically wanted to address the inconvenience caused by the miscommunication regarding the car's readiness, especially considering we reside 35 minutes away and the challenges of taking time off, particularly for military personnel. Upon mentioning my military status and the difficulties in taking time off, the general manager's response was dismissive, citing his veteran status. While acknowledging his service, it was disheartening that he disregarded the multiple inconveniences associated with our car purchase. Such an approach lacked consideration for the challenges we faced and was inconsistent with the level of professionalism expected from a general manager. In conclusion, there is a clear need for improvement in Ray Brandt Chevrolet's customer service. Interestingly, when we visited to ensure the voiding of the check, both individuals we interacted with appeared welcoming and accommodating, in stark contrast to our initial car-buying experience. It raises questions about the inconsistency in their approach and leaves room for reflection on how such positive engagement could be consistently applied throughout the entire customer journey. More