Bob Bell Nissan

AMAZING CUSTOMER SERVICE I have been around shopping for my cars and my family's cars. But once my daughter graduated from college and I needed to get her a new car, I knew th I have been around shopping for my cars and my family's cars. But once my daughter graduated from college and I needed to get her a new car, I knew that a bobell nissan would do the trick. What I didn't know was how surprisingly well taken care of I was going to be! Bought a car about 3 weeks ago, and I reffered my co-worker to the same place to get her car. Emmanuel Sogbor was an awsome agent that helped us through the process. He took the time to listen to what my daughter needed, and offered us a variety of cars to at. I felt no pressure at all, and neither did my daughter. The best part was that after getting her car, Emmanuel kept checking on us from time to time to make sure that everything is running smoothly. I truly appreciate the friedly customer service I experienced. Oh , and the atmosphere is great there! More

unprofessional I took my car in to be serviced9/31/14 and the person who. Drove. My. Truck scrape passager side door. And quarter panel . And parked it close too a w I took my car in to be serviced9/31/14 and the person who. Drove. My. Truck scrape passager side door. And quarter panel . And parked it close too a wall so i wouldn't. Notice and distracted me til i got in my truck And. Drove off my advice is to u is to do a walk around. Before and after u pass ur key too Heather or the service Department. Or u will lose out. Or choose another dealership. That's honest also had a 5hour wait on the very. Previous visit only to return and they do this More

The purchase process went well, but down hill from there. We purchased our vehicle from John who was an all around awesome guy. Really went the extra mile to close the deal. After the purchase, we went back We purchased our vehicle from John who was an all around awesome guy. Really went the extra mile to close the deal. After the purchase, we went back over to finance, the finance department tried to add a half percentage point to my loan and she was pretty sneaky about it. She seemed a bit upset when I called her out. Later my vehicle was in a serious accident, I had it towed to the dealership where I purchased it thinking it would be the best place to get it fixed. I was wrong! They did an OK job on the repairs, but the vehicle had to be brought back to have further corrections. While it was in the shop, I requested service (free oil change). When the vehicle was in the shop, one of the lot boys must have smashed it up against one of the yellow posts and damaged the entire passenger side. When this was pointed out, I was told that the damage was there when the vehicle arrived. I told them that it wasn't like that and they argued and were very nasty with us to the point of shouting. They were very defensive. I was even told by the gm that I would have to pay or take out another insurance claim and that I couldn't prove that the damage was done at the dealership. Luckily the insurance adjuster had pics of all sides of the vehicle and it showed no damage to that side and the pics were clearly taken at the collision center. They reluctantly fixed the vehicle, but never apologize for calling us dishonest and liars. As for the oil change... It was never done. 4 months later I took the vehicle in for service and a recall, I was told that my engine was full of sludge and that the engine was ruined and needed to be replaced. I was also informed that my warranty was void because of a lack of oil changes. The staff was very unfriendly and offered no assistance or solutions except to pay for a new engine. We had the vehicle towed out of there. It was looked over by a certified mechanic who is confident that the engine will be OK. What a mess! Some of the employees are very helpful, but there are some rude,defensive, dishonest people in management positions. In short...these people don't care, don't wanna help, don't communicate with each other and are generally not competent. Get your own financing, buy your car there,but dont come back for anything! More

Bait and switch Went on Bob bell Kia's website today and found the exact Sorento we were looking for. Sent the information to my phone so we would have the stock numb Went on Bob bell Kia's website today and found the exact Sorento we were looking for. Sent the information to my phone so we would have the stock number of the vehicle. Went to the dealership, found the exact vehicle, test drove and we decided we wanted it. We showed the salesman the internet price and off he went to the finance guy. Needless, to say they had this speal of how they were changing their website and they would not honor the price they had on their own website. They tried to charge us $4,000 more than what their own website said. Needless to say, they lost a sale!!! We walked. I will not recommend Bob Bell to anyone!! More

I was quoted a price by Nai Cooke in email. So I made appointment drove 2 hours to be told by the salesman that price is unreachable and that it was "just to get us in the door." The worst part is that t appointment drove 2 hours to be told by the salesman that price is unreachable and that it was "just to get us in the door." The worst part is that the sales manager who quoted us wouldn't even show her face and talk to us because she knew that what she did was wrong. Then her excuse was that the deal ended on 2/18 which conviently was the day she emailed me the price but never told me the deal was ending after she knew I wasn't coming down till 3/01. This is fraud and false advertisement. Don't waste your time. More

Great experiance. Frank went out of his way to answer my questions and concerns. Everything I needed done was done and was done well. Frank kept me constantly informed of what was going on. I never had to c questions and concerns. Everything I needed done was done and was done well. Frank kept me constantly informed of what was going on. I never had to call him. He was very professional in every aspect of his job. More

I had been looking for the right vehicle for over 3 months and I finally found it at Bob Bell Kia. I was greeted by a professional sales person who went above and beyond to make sure I got exactly what months and I finally found it at Bob Bell Kia. I was greeted by a professional sales person who went above and beyond to make sure I got exactly what I wanted. Ed even went as far as double checking to make sure I qualified for all applicable discounts and that is a step that other dealerships were not willing to take. I am so satisfied with my vehicle and the price. I would refer them to anyone and I will be going back for future vehicles as this is the 7th vehicle I have purchased from them. If you want good service and none of the run around this is the place. a satisfied customer for life More

I absolutely love Bob Bell Kia in Baltimore on Eastern Ave. From the moment I walked in the front door James Pearce and John Sandalis made me feel like family. This is my second Kia Optima but first time Ave. From the moment I walked in the front door James Pearce and John Sandalis made me feel like family. This is my second Kia Optima but first time at Bob Bell and I will never go anywhere else!! I will refer all my friends and family to Bob Bell on Eastern Ave. Oh yea one more thing.... I LOVE my new car :) More

This had to be the easiest car buying experience I have ever had. John Sandalis and Glenn Andreadsik made me feel like a part of the Bob Bell family. I would HIGHLY recommend anybody to buy a car from Bob ever had. John Sandalis and Glenn Andreadsik made me feel like a part of the Bob Bell family. I would HIGHLY recommend anybody to buy a car from Bob Bell. More