Bob Bell Hyundai - Service Center

Service Department Very Disorganized Although the buying experience was very good once you start dealing with the service department it's much more on the negative side. I purchased a 201 Although the buying experience was very good once you start dealing with the service department it's much more on the negative side. I purchased a 2015 Sonata and overall it has been a good vehicle. Prior to that I was a long term Toyota person. Very disorganized, and no consideration for your time and problems. I have utilized them for service five times now and each time was frustrated and upset. This last time they actually sent me out on a lengthy road in a vehicle that could be considered unsafe. Luckily, I am an experienced driver and was able to compensate for the condition so myself and my family were not injured and I was able to get back to the dealership. Phone calls to tell them about the condition go unanswered and no one seemed concerned. Parts take a week to get so you are just expected to let the vehicle sit or compensate for the condition. It all seems to revolve around being overloaded with work and very disorganized. Even with an appointment they may not complete your vehicle the day you bring it in. Buy the car there, but take it somewhere else for service. More

I brought my car in a 2010 Elantra, I really do like this car. Transmission went bad with 40K normal driving. Made an appointment, explained what the problem was, got a call that they could not duplicate the car. Transmission went bad with 40K normal driving. Made an appointment, explained what the problem was, got a call that they could not duplicate the problem, but the transmission fluid is dirty, and i had missed two services, I did not miss any services . I just do not have them do it and was told that a transmission flush could be the answer, I was not convinced, but I thought okay, price was up front so i have no beef with that. Transmission Flush was done , next call Mr. Evans you need a new transmission, I already knew this.I guess that since tha car was still under warranty (America's Best Warranty, thi service would be covered because it actually confirmed the problem, the transmission was bad. No it is not, this service was needed to show that the care is being maintained, to standard. Hyundia reccommeds this service at 60K not 40 K, they do reccomend checking the fluids, well why do you think that i made the appointment. Fliud was not low , but fluid was failing because of too much heat. Needless to say, it cost me 216.29 to confirm what i already new. Here is the kicker motor compartment was not super dirty when the car went in the shop. Who ever serviced the car do not even take the time to wipe the excess fluid off of the motor compartment. Last time i checked transmission fluid is like brake fluid Highly corrosive More

For once, I had a good experience at a dealership service center. I had some expensive issues with my car and I couldn't wait to get them fixed at home. I brought it to Bob Bell and worked with Chuck. He was center. I had some expensive issues with my car and I couldn't wait to get them fixed at home. I brought it to Bob Bell and worked with Chuck. He was awesome. He explained everything in depth, allowed me to speak with the guy actually working on my car and worked with me on costs. Only downside was how long it took, but then again, I wasn't waiting for my car to be done. Everyone there was great and very friendly. I recommend this service center and I'll definitely go here again if anything else serious happens to my car. More

i pretty much made this a day long process and the folks at bob bell made things rather enjoyable. while i was convinced on buying a used vehicle upon arrival, i eventually drove out with exactly the car i at bob bell made things rather enjoyable. while i was convinced on buying a used vehicle upon arrival, i eventually drove out with exactly the car i wanted. i was not pushed into this decision in any way and in fact was encouraged to compare all numbers on used and new and weigh the decision. all of the folks i dealt with that day were professional and courteous. each new their product and gave me every opportunity to dig as deeply as neccessary to get answers to my questions. i was an enjoyable experience overall and that is not how i pictured my experience at the beginning. thanks to all of you at bob bell! sincerely bill getz More

I,ENJOY DEALING WITH BOB BELL BECOUSE EVERYONE IS VERY FRIENDLY AND I WOULD NOT SHOP AT NO OTHER PLACE,I TELL ANYONE I TALK TO IF YOU ARE LOOKING FOR A NEW HYUNDAI GO TO BOB BELL AND ASK FOR ERIC COLEMAN, FRIENDLY AND I WOULD NOT SHOP AT NO OTHER PLACE,I TELL ANYONE I TALK TO IF YOU ARE LOOKING FOR A NEW HYUNDAI GO TO BOB BELL AND ASK FOR ERIC COLEMAN, FOR TRUE DEAL. THANK YOU, DAVID N. LEASE,I OWNED 5 HYUNDAI;S More

On July 28 I took my 2008 Sante Fe in for my rear window not operating. I was not able to get the loaner I had been promised when I purchased the SUV. I was told that loaners was only given out when they w not operating. I was not able to get the loaner I had been promised when I purchased the SUV. I was told that loaners was only given out when they where available and was pointed out that I needed to read the small print. Service dept. never work on my SUV that day calling and told me they where short of technicans that day. I requested my car than be ready by 12 noon on July 29th. I recieved a phone call from Chuck who was very rude and combative that they now needed to order a glass window. There was nothing wrong with the glass window when I took the SUV to the shop. Chuck than told me that they needed to hold my car another day. Again telling me they had no loaner and preceed to ask where I bought the SUV and did I buy it new from Bob Bell or used. Which has nothing to do with the warrenty they need to service. Day 3 without my SUV for a window that was off track. More