Bob Bell Hyundai

Mr. Brendan Fitzpatrick contacted me after he received my online request for specifics on the 2013 Hyundai Accent. He answered all of my questions and made the process not as painful as it otherwise could ha online request for specifics on the 2013 Hyundai Accent. He answered all of my questions and made the process not as painful as it otherwise could have been. When I arrived at the dealership Mr. Leon Johnson took me on a test drive and made me feel comfortable making the decision to purchase a new car. Mr. Pat Weinan is the best finance manager you could ever hope for. He was pleasant and made the experience fun. The car is great on gas and reminds me of a Subaru. You can be sure that if I have friends to buy new cars in the future, I'll be sending them to Bob Bell Hyundai. More

I came here because it was the closest Hyundai dealership to me and it had the car that I wanted in stock, which I regret more then anything. The first visit was pleasant enough and I was offered a good pric to me and it had the car that I wanted in stock, which I regret more then anything. The first visit was pleasant enough and I was offered a good price. I came back a week later after I ha made my decision with some paperwork which gave me a supplier discount. They offered me a price that was $700 higher and would not honor the price from the last week, eventually telling me "we don't even want to sell you the car for this price, there is no way you were given that other offer." Long story short, after filling out the applications and some paperwork in the morning, I made an appointment to come back at 5pm to take delivery. I came back at 5pm and waited for 10 minutes before anyone even approached me because my sales guy was too busy to even tell me he would be with me in a minute. After that, I get seated and the guy disappears for 15 minutes without telling me where he is going. I stand up at that time and find him chumming it up with another sales guy in the Ford dealership. By the time the manager got involved, I was already out the door. At which point he told me he didn't want to sell me the car and that if I came back on the property, the cops would be called. I tell him the situation and he tells me "sir, you're stressed, so you're taking it out on us". Everything was already in my name, all I needed to do was sign on the line. If it wasn't for the fact that I needed a car and they were the only one with the trim and color I wanted, I would have walked out. The lady in finance was very kind and finally started walking me through the process she was going through. The only thing she did was ask me to give them only good reviews or to just not fill out any surveys since I had such a bad experience. More

My salesman, John Ryan, convinced me to purchase a vehicle on a day where I didn't think I would have time to go through the financing. I promised to return on a different day, but he persisted and pr vehicle on a day where I didn't think I would have time to go through the financing. I promised to return on a different day, but he persisted and promised I would be finished in time. Not only did I not finished even within an hour and a half of the time he promised but the only reason I couldn't come back to buy a vehicle is because he was going on vacation. The bill of sale also had two different Vehicle Identification Numbers. Further, I recently got a notice from the MVA that I would be fined because my vehicle (which I traded in at the time of sale) was uninsured! The dealership never sent the transfer in. I emails John Ryan 3 times this summer. He concluded that the MVA paperwork was my responsibility which is insanity. He also sent me an email saying how "hurt" he was by my survey, that I made him seem like a "liar and a cheat." Which he was. More

Dealer was NO Hassel!! Found car on-line and placed my offer, they accepted and I went for a test drive, was able to take me time and even take it to my mechanic for his approval. With a thumbs up, I call offer, they accepted and I went for a test drive, was able to take me time and even take it to my mechanic for his approval. With a thumbs up, I called Mr Miller to get me the carfax, he had it ready and waiting. I shopped around and only found pressure salesman, like they really needed to make a sale, no matter what I said I could afford. Never felt pressure from Mr Miller. Clean up and delivery was as promised. Also, worked with Kim in finance she was patient and professional was able to answer all my questions. The Bell Care program really sinched the deal for me. Just another blessing I can count in my book,nice that service has Saturday hours. Thank you all so much. More

I brought my car in a 2010 Elantra, I really do like this car. Transmission went bad with 40K normal driving. Made an appointment, explained what the problem was, got a call that they could not duplicate the car. Transmission went bad with 40K normal driving. Made an appointment, explained what the problem was, got a call that they could not duplicate the problem, but the transmission fluid is dirty, and i had missed two services, I did not miss any services . I just do not have them do it and was told that a transmission flush could be the answer, I was not convinced, but I thought okay, price was up front so i have no beef with that. Transmission Flush was done , next call Mr. Evans you need a new transmission, I already knew this.I guess that since tha car was still under warranty (America's Best Warranty, thi service would be covered because it actually confirmed the problem, the transmission was bad. No it is not, this service was needed to show that the care is being maintained, to standard. Hyundia reccommeds this service at 60K not 40 K, they do reccomend checking the fluids, well why do you think that i made the appointment. Fliud was not low , but fluid was failing because of too much heat. Needless to say, it cost me 216.29 to confirm what i already new. Here is the kicker motor compartment was not super dirty when the car went in the shop. Who ever serviced the car do not even take the time to wipe the excess fluid off of the motor compartment. Last time i checked transmission fluid is like brake fluid Highly corrosive More

want to take this opportunity to thank MR. RICK BERMAN, My experience with BOB BELL HYUNDAI was very pleasant. The entire trade-in process was painless and convenient. So far, I'm very happy with my new H My experience with BOB BELL HYUNDAI was very pleasant. The entire trade-in process was painless and convenient. So far, I'm very happy with my new HYUNDAI VELOSTER and I wouldn't hesitate to RECOMMEND BOB BELL HYUNDAI TO ALL FOR A SMOOTH CAR BUYING especially for the help of Mr. Rick Berman regarding car purchase. THANK YOU MR. BERMAN and definitely your the ASSET of BOB BELL HYUNDAI!!! I LOVE MY NEW HYUNDAI VELOSTER. THANK YOU More

I would highly recommend this dealership. Leon Johnson was friendly, easygoing and made me feel at ease. He never pushed me into anything. I don't trust easily, but I trusted him right away. My boyfrie was friendly, easygoing and made me feel at ease. He never pushed me into anything. I don't trust easily, but I trusted him right away. My boyfriend and I loved working with Leon, he is so down to earth. My Lemon, was acting up and I just wanted to look at a Hyundai, wanting one for months, and wound up buying a Red Accent. I have had this car for 3 days and am in love with it, I never want to stop driving...I take the long way to anywhere I'm going, lol. Thank you Leon for making this such a wonderful experience. More

For once, I had a good experience at a dealership service center. I had some expensive issues with my car and I couldn't wait to get them fixed at home. I brought it to Bob Bell and worked with Chuck. He was center. I had some expensive issues with my car and I couldn't wait to get them fixed at home. I brought it to Bob Bell and worked with Chuck. He was awesome. He explained everything in depth, allowed me to speak with the guy actually working on my car and worked with me on costs. Only downside was how long it took, but then again, I wasn't waiting for my car to be done. Everyone there was great and very friendly. I recommend this service center and I'll definitely go here again if anything else serious happens to my car. More

Rick Berman was most unethical/unfriendly (ill-minded) person I ever met in my past 25 years. When I talked to one of his sales associate, he mentioned that if I 've a legitimate offer (quote) in hand, th person I ever met in my past 25 years. When I talked to one of his sales associate, he mentioned that if I 've a legitimate offer (quote) in hand, they can honor that. I shared them the price quote I got from (their) local SHEEHY dealer, they assured me that they match it. When I drove all the way from Richmodn VA to their place and reached them at 8:50pm in the night, they simply said THEY CAN'T. How unethical it was? When I shared the price quote over phone they should have told me clearly whether it works out for them or not. They bluntly told me on face after I get there, saying that the quote I got was not at all a legitimate one, and nonody can match it. Gues what, finally I got the new Santa Fe for the same price, from my local Richmond Dealer within 2 days. Rich Berman and his sales associate are not true professionals/ethical sales persons, and I do not recommend them. Rick has used harsh lanuage, my collegue was witnessed it as well. If I see similar positing from any other consumers in upcoming months, I'll standby as witness for them too. Hopefully, nobody else get this kind of experience like I had. I wish the dealership management take care of him before he damages its reputation and cost them much. More

Bottom line up front...I could have not asked for a better buying experience. Working with Mr. Johnson was excellent. I made an appointment to meet him at about 1200 noon on a Saturday. At about 12: better buying experience. Working with Mr. Johnson was excellent. I made an appointment to meet him at about 1200 noon on a Saturday. At about 12:30 pm, I called Mr. Johnson to explained my situation and said it would probably be after 4 pm before I could meet with him. This shift in time did not phase Mr. Johnson one bit. When I arrived, Mr. Johnson greeted me as if he had known me forever. We looked at several Sonata's, before chosing the Venetian Red Sonata (at my grandson's beckoning). The buying process was fairly easy. Now what I did not expect came after my purchase. Thus far, Mr. Johnson has called me monthly inquiring about me and my new car (I purchased my car in May 2010). Just by making those calls make my purchase personal and not a statistic. Thanks. More