Bob Bell Ford

Awesome I have never been so pleased with a company before. When I have been turned down by others and told they couldn't help me the team here went above and I have never been so pleased with a company before. When I have been turned down by others and told they couldn't help me the team here went above and beyond to make sure I left happy. They worked for hours to make sure it was the best deal that I could get. I am a return customer because of the good service and I will most defiantly be a return customer again and I will be recommending to all my friends and family. More

My sales person was not only pleasant and efficient, but she brought a lot of knowledge which made it possible to make an expenditure such that I did. I will recommend her to anyone and everyone I know a she brought a lot of knowledge which made it possible to make an expenditure such that I did. I will recommend her to anyone and everyone I know and meet in future. P.S. Did I tell you, I love love love my little Focus. Great handler on the road and an awesome stereo with all the bells and whistles. More

Dealer did not honor internet price online. They said it was a mistake. The manager sent me a very rude email. He was arrogant and condesending. When I pointed out the price online, Bob Bell tried to blame was a mistake. The manager sent me a very rude email. He was arrogant and condesending. When I pointed out the price online, Bob Bell tried to blame wrong price on everyone else but themselves. My point in writjing is to let public know this dealer plays games with their pricing, speaks rude to customers and talks down to them. Dealership did not offer any drinks or did anything to make my visit comfortable. More

This dealership was nice to me until I bought the car. But they fired my sales rep. Tracie Nataro, and now it seems there is no one who will help me. I believe my biggest sin was complaining about the s But they fired my sales rep. Tracie Nataro, and now it seems there is no one who will help me. I believe my biggest sin was complaining about the service department. Since then I have been riding around with my engine light on because no one will call me back to make an appointment to have it fixed. I wish you better luck with Bob Bell Ford than I have had. This will be my LAST purchase from Bob Bell. More

Had the negotiated price with mike the internet manager, ordered vehicle then when arrived to take delivery they tried to hadd multiple "extra"fees to the price. Avoid this place at all cost! ordered vehicle then when arrived to take delivery they tried to hadd multiple "extra"fees to the price. Avoid this place at all cost! More

Drove over 2 hrs. to purchase a vehicle that they said had already been sold between 9 a.m and 11:15 when I got there, seriously doubt it! Total BS bait & switch tactics on their part... Of course they ha had already been sold between 9 a.m and 11:15 when I got there, seriously doubt it! Total BS bait & switch tactics on their part... Of course they had a couple other cars there that were similar to the one I had talked to the sales rep about. Then had to drive another 2 hrs. to get home. Wish I had listened to all the bad reviews on them in the 1st place, but was thinking what the heck, all I'm doing is buying the car there. Will never go back or recommend them!!! More

Dave Smith, Dick Miller, and the rest of the team at Bob Bell Used Car Sales have been incredible to work with. They were genuine and upfront from the beginning, providing a very different experience than Bell Used Car Sales have been incredible to work with. They were genuine and upfront from the beginning, providing a very different experience than what we experienced elsewhere as we looked for a used car for our family. They are clearly proud of the company and represent it very well. Not only were they very professional in helping us get the car we wanted at a fair price, they have been great in terms of getting an issue corrected that none of us could have anticipated. I believe another dealer would have washed their hands of us at the first sign of a problem. Bob Bell has not. I know where would buy from again and know who I will recommend to any of my friends and family in the area. Thank you! More

Was approved for a loan and found the car I liked on their website. Contacted Dave several times to set up a test drive and go ahead with a purchase. After several attempts he told me to come in on a Sa their website. Contacted Dave several times to set up a test drive and go ahead with a purchase. After several attempts he told me to come in on a Saturday to finish everything and the car was already sold, best part, he couldn't even tell me himself. Horrible customer service all the way around, would never go back. I should not have to chase around the salesman for a purchase from their lot. Completely ridiculous More

Total rip off when you get your car serviced in the shop!. They charge you with labor price twice the amount. If the service was 200$, Steve charges you 400$. Stay away!!!!. Daryl from the shop is good shop!. They charge you with labor price twice the amount. If the service was 200$, Steve charges you 400$. Stay away!!!!. Daryl from the shop is good to work with but Steve is a total rip off. Beware he charges you with Diagnostic fee even if you get your car fixed at their shop where as other dealers and shops out there waive this fee just because you got your car serviced there. Also they rotated my tires for a fee even though I serviced the car, which is usually done for free with a service at NTB/Merchant tires. I strongly DO NOT recommend and I know I am not going back ever!!! More

I originally came to Bob Bell Ford/Hyundai/Kia to buy a new Hyundai. Ray Kaz was my salesman and he did everything he could to find me the vehicle I wanted. Ray was professional, friendly and very accomoda new Hyundai. Ray Kaz was my salesman and he did everything he could to find me the vehicle I wanted. Ray was professional, friendly and very accomodating. He explained to me all my options, both financially and vehicle-wise. However after reassessing my finances I realized that I could only afford used vehicle. Ray then turned me on to Dick Miller. Dick had the exact vehicle I wanted in his Used Cars lot. After filling out the paperwork/application for financing, Dick was extremely helpful in working his magic for me to have the monthly payments which I could afford, especially when it came to how much I was going to get for my trade-in. He literally bent over backwards to make this work for me and I am very thankful! Even the finance manager was super friendly and made sure that I didn't leave the dealership without the amazing bumper-to-bumper warranty that Hyundai offers. He made this possible by 'tweaking' the numbers on my loan application to end up with the payments which I could afford and which I had discussed earlier with Dick Miller. Overall, Bob Bell Ford/Hyundai/Kia was the BEST dealership that I've ever bought a car from and I am definitely going back to buy my next car! THANKS RAY & DICK! You guys did a GREAT JOB and made me VERY HAPPY! More