Bob Bell Ford

Bad communication Let me start by saying I do have a problem with my credit. I was upfront about this walking through the door. I made my deal with the salesmen and the Let me start by saying I do have a problem with my credit. I was upfront about this walking through the door. I made my deal with the salesmen and the sales manager and they started the credit process. An hour and a half went by and no one came over to me to tell me anything. I went to the salesmen’s desk and got his mobile number from his card and called him. He told me that he was over at the used car lot trying to get my application approved. We agreed that it would likely take some time, so he would call me when he got something. We exchanged text messages back a forth that evening and eventually I increased the amount I was putting down. I texted him the amount I could swing and he told me he would work it and to “hang on”. I haven’t heard anything from him since. Roughly 24 hours later, I called Kirk Smalls to get a status and he told me that he did not know and that he would call me “right back”. I also never heard from him again. I now have an email into the Mike Fitzpatrick Sr, the GM, but I’m not hopeful. I have purchased many vehicles at Bob Bell and they know who I am. I am very surprised that treated me this way. I can understand if there is nothing they do to help, but at least let me know… ****Update**** I did not originally post this review, my wife did, but after talking with her, I see her point... Let me tell you the rest of the story... I reached back out to the salesmen Friday night (against my better judgment but I just had to know) and to my surprise he actually texted back. I gotta give it to him, he did everything he could over the weekend but was unable to get the deal done. The GM did actually call me back on Monday, now I know why. I was asked by the salesmen, who is a really nice guy BTW despite what this review may sound like, to take this posting down. The fact is however, had I not reached back out to him on Friday night, I would have NEVER heard from anyone at Bob Bell again. I called my wife, first to ask if she wrote this, then to tell her the sales guy wants it down. As you can see, she talked me into adding to it.... I have purchased 8 vehicles from Bob Bell and my extended family, countless more. I know their in business to make money. I also know that they have to get people in, sell them a car, and get them out. I don't begrudge them for this. I'm just a little ticked that after all these years and all the vehicles, that they wouldn't give me just a little courtesy and pick up the phone. The salesmen told me he didn't want to keep blowing me up with no news. I can understand that, but he didn't even respond to my texts I sent him after his "hang on" text. It is what it is. and truth be told I'll probably end up buying another car there in the future. Just now it won't be out of loyalty, just convenience.... More

Internet Search I was looking for a particular Model and color. I found it at Bob Bell Ford. A CPO, Gotta Have It Green 2013 Ford Mustang GT Convertible. I live in F I was looking for a particular Model and color. I found it at Bob Bell Ford. A CPO, Gotta Have It Green 2013 Ford Mustang GT Convertible. I live in Florida. Bob Bell Ford is in Maryland. I started a chat online with, Joe Bothoff. I called, Joe and, we talked on the phone. In a matter of minutes, we had a deal. Joe is very personable and, professional. Missy Blair, in Finance, was very pleasant and, helpful. Both Joe and, Missy answered all questions, quickly. Joe kept me updated regularly. Joe even sent me a picture of my car being picked up by the transport company! In the future, I would not hesitate dealing with Bob Bell Ford and, Joe Bothoff. More

Amazing Sales and Service Department Bob Bell Ford is by far the best car dealership I have ever been to. I bought my Explorer there about 10 months ago and have brought my service there Bob Bell Ford is by far the best car dealership I have ever been to. I bought my Explorer there about 10 months ago and have brought my service there every 3 months since then. When I went to purchase it, they told me the price was cheaper than I had seen online. They could have easily told me the online price and charged me more money but they didn't. I don't know many dealerships that would do that. This was the beginning of a great relationship. The used sales department was very relaxed and not forceful in trying to sell me a car. Their approach is to allow the customer to browse and seek help if needed. Ask for Used Car Sales Manager Dave Smith, Salesman Brad, or Salesman Dustin. My most recent visit to Bob Bell Ford was this week when I called the service manager, Steve Tappa, to replace my tires, brakes, and oil change etc. Steve ordered all of the parts, gave me a loaner car, and broke down the cost of everything for me before I dropped off my Explorer. They even found a power steering leak that needed to be replaced and it was covered under the extended warranty. He called each day to give me a status update as well. I picked up my vehicle this evening and everything had been done perfectly. The cost was even cheaper than I had anticipated! I STRONGLY recommend asking for the service manager at Bob Bell Ford, Steve Tappa, if you own a Ford vehicle and need service done; he will take absolute care of you. All in all, I have had an excellent experience as a customer at Bob Bell and would recommend this dealership to anyone looking for quality service. I will absolutely be a long time customer at Bob Bell and look forward to purchasing my future vehicles and having them serviced here. More

it was great! I had a great experience at Bob Bell. They worked with me financially, gave me Bell Care on a used car, and fixed the chip in my windshield for free. I had a great experience at Bob Bell. They worked with me financially, gave me Bell Care on a used car, and fixed the chip in my windshield for free. I would definitely recommend this dealership! More

2015 Kia Optima EX Love my new Kia Optima, Dustin really was very patient with me and helped me find the right car! Other dealerships made me feel pressured why bob bell Love my new Kia Optima, Dustin really was very patient with me and helped me find the right car! Other dealerships made me feel pressured why bob bell in glen burnie took their time to ensure I found the right car. More

Quick I saw the car online. I contacted Dustin and within 24 hrs I had the car. He said we would make a deal and that we did I saw the car online. I contacted Dustin and within 24 hrs I had the car. He said we would make a deal and that we did More

great experience Dustin helped me find the perfect car to fit my needs. Helped me figure out how I could do the financing. He seemed to have a really great attitude an Dustin helped me find the perfect car to fit my needs. Helped me figure out how I could do the financing. He seemed to have a really great attitude and was very helpful throughout the paperwork process. More

My experience at bob bell ford When I went to bob bell ford, I was extremely satisfied with Dustin's customer service. He was very nice and helpful. He made the whole process enjoya When I went to bob bell ford, I was extremely satisfied with Dustin's customer service. He was very nice and helpful. He made the whole process enjoyable; I would recommend him to anyone looking to buy a car! I am also coming to him to buy a second car. Bob bell is lucky to have him on their team! More

3 GREAT experiences buying used trucks I have purchased 3 used trucks from Bob Bell Ford in Glen Burnie and have been treated fantastic each time. The entire crew in the used car department I have purchased 3 used trucks from Bob Bell Ford in Glen Burnie and have been treated fantastic each time. The entire crew in the used car department is awesome. Dick Miller is one of the greatest people I've met. He and Joe have always gone that extra mile for me....that is why I drive an hour anytime my family or I are looking for another vehicle. I can not say enough how pleased I am with the service I have received... I am a customer for life! More

Great I went to Dustin looking for a SUV as I am sick of my car, I was not able to go through with the deal due to other reasons but he was very informative I went to Dustin looking for a SUV as I am sick of my car, I was not able to go through with the deal due to other reasons but he was very informative and went the extra mile to help me. My experience at Bob Bell was much better than any other car dealership I have been too. Dustin most certainly is a great asset to the Bob Bell team! More