Bob Bell Ford

Poor service The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here ag The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here again? They are slow and act as if they are doing you a favor by doing there job. Buyers beware of this. More

Go elsewhere Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking at and told that Jake only gets me into the dealership but I’ll have to work with another person, Read: please explain what you’re looking for over and over again because we like being inefficient and wasting your time. Secondly - NOT family friendly!! No changing tables at all! Had to change our baby outside in the front seat of our truck in 27 degree weather. If you have a family and are considering a ford go with Apple Ford in Columbia - clean, friendly and even has a kid play area for them and BEST prices we’ve found hands down. If they want to fix it they need to: -equip your bathrooms with changing stations; and educate your staff as they didn’t know whether or not they even had changing tables. -ensure turn over from your internet office to your front desk and sales people -teach people how to properly greet customers and remove a condescending tone from your reception people as they attempt to explain to you why you have to first tell the internet team what you’re looking for, and then tell them, and THEN tell a sales person. More

Cary in service was phenomenal Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeabl Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us. We owe a huge thanks to Cary! More

Minus 5 Stars Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Sma Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Smalls belittled me & told me in a very demeaning manner, in front of an office full of people, that our credit was not gonna cut it. The following weekend we bought an F350 King Ranch at Apple Ford in Columbia (Great Sales & Service too). To add insult to injury, they lost the lean release to our F150 trade in & left it up to me to get a new copy & strung me along to reimburse the cost. I also had an appointment to satisfy a recall on my F250 work truck. I dropped it off the evening before, & was promised it back the next day. The next afternoon at 4pm, I got a call from the service writer to tell me that it would not be ready till the following day because it had not even been started. I told him that I was on my way to immediately pick it up. When I got there he was nowhere to be found. I asked for and spoke to the service department manager who promised that the work would be completed promptly if I brought it back in. I foolishly brought it back and picked it up the next day. Several months later I had an electrical wiring failure due to the fact that the recall that Bob Bell Ford service department said they performed, was never done. I only found this out because I took it to a freind for the diagnosis & repair. At the time, he was a Ford Technician at Bob Davidson Ford. He has since opened his own shop & does all my truck repairs, & maintenance. Prior to that debacle, Bob Bell had that same F250 for a stalling & unresponsive throttle issue. After 4 weeks they couldn't figure out the problem. My same friend suggested to their service writer to have his mechanic check the throttle position sensor...BINGO! Deal with this business at your own risk! More

Lowball on trade-in They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. More

Customer service above and beyond! I stopped in just to look at cars and pricing. Edrick Mallard came out and we discussed what I was looking for in a SUV. I have him a long list and a I stopped in just to look at cars and pricing. Edrick Mallard came out and we discussed what I was looking for in a SUV. I have him a long list and a price that was acceptable and I didn't think he would find one a suv with all the bells and whistles that met my criteria... he researched and got exactly what I wanted...and beat the price. Best Customer Service from Edrick Mallard , Dick Miller and Susan Marques. Will praise this dealership for making this the Best car buying experience. Thank you Edrick, Dick and Susan! More

The absolute WORST CUSTOMER SERVICE I have ever seen! It took over three-weeks to try and buy a new-car from them. They didn't want to honor their online advertised price on a new vehicle I wanted to buy, It took over three-weeks to try and buy a new-car from them. They didn't want to honor their online advertised price on a new vehicle I wanted to buy, but I had to threaten to sue if they didn't. Sometimes it took days to even get a call back from them. I honestly don't even understand how they are still in business! Very, Very Poor customer service. I am taking this to the BBB and every where I can get the word out about the horrible custoner-service they have! More

EXTREEMLY BAD SERVICE AT BOB BELL FORD Vehicle was serviced in February 2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids Vehicle was serviced in February 2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids Vehicle was serviced on 2/28/2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids such as master cylinder. The master cylinder is low, and service tech. and service manager failed to add brake fluid to the master cylinder. Service manager was advised of the issue, but he did not respond. This is the second time that Bob Bell did not properly add brake fluid to the master cylinder. The first time was back in September 2016, and their service has NOT improved. More

Poor service I've taken my car to get routine service (oil change, tire rotation, fluids topped off...the "works". 4/5 times I had to take my car back because of s I've taken my car to get routine service (oil change, tire rotation, fluids topped off...the "works". 4/5 times I had to take my car back because of something that they did, didn't do, or said they did and didn't. They said they rotated my tires and didn't....and in the process stripped all of my lug nuts. They broke 3 of them and then charged me to fix it. Said my fluids were topped off but my low coolant light came on the next day. I asked to replace my park light on the left side, they tried to replace the right side which was not the issue. I was told they couldn't get the bulb out and then tried to charge me for the service that was never done. The service supervisor never double checked to see if the work was completed. They tole me to make an appointment and bring my car back, and wanted to charge me $100 just to replace 1 bulb. I will NEVER take my car to them every again. However, if you want to buy a Pre-owned Ford see Terry James...she is the best! More

Amazing!!! We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experien We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experience exceed our expectations. We are honored to be apart of the Ford family and extremely blessed to have such a great group of people to work so hard for us. Thank you will never be enough!!! Amazing job Kirk, Stephen and Elmore. You guys rock!!!! More