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Bob Bell Ford

Glen Burnie, MD

3.6
113 Reviews

7125 Ritchie Hwy

Glen Burnie, MD

21061

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Showing 113 reviews

November 10, 2023

Terry was wonderful and had the car ready as soon as I pulled up. It was a good car search experience without any pushy sales tactics. She was extremely personable and considerate. More

by jimschultz121
Recommend Dealer
Yes
Employees Worked With
Terry, Heather Graham
October 11, 2023

They were pleasant and very professional. They answered my questions. My purchase ran smoothly and I would recommend them. More

by nsaunders70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Graham
July 17, 2023

Gone downhill. Stay away from this place. 198 for a diagnosis, they will nickle and dime you to death. Tried to charge me two diagnostic fees for one issue. Upd More

by 05 explorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 17, 2023 -

Bob Bell Ford responded

We are very sorry that you did not have a good experience. Our Service Manager has reached out to review the issues with your vehicle. Best, Heather

June 03, 2023

My sales buying experience was amazing. Parts got me every thing I needed. My go to dealer More

by Miked121976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith sales Mike parts
Jul 05, 2023 -

Bob Bell Ford responded

Thank you for your review! We really appreciate it. We are delighted to hear that our team provided excellent customer service. Heather

May 24, 2023

I purchased a 2021 Ford F250 from the dealer on 18 May 2023, I received the vehicle late on the 19th, On the 20th I noticed the stereo system had no sound from any speakers associated with the stereo, the More

by Booch88
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AJ
April 25, 2023

When it came to pricing they refused to give me the break down of cost . I stated what my offer was and it seems they didn’t even want to counter with a number . I was willing to go hire but was never asked. More

by Marvelous0676
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Heather Graham
Apr 26, 2023 -

Bob Bell Ford responded

We are sorry to hear that you had a negative experience with us. We strive to ensure that all of our customers receive the best service possible. We regret that we were not able to sell the vehicle for the price you offered or make a counter offer. The difference between price and the offer was very large. We do apologize that that the salesperson was focused on another customer. We will use your review in our training. Best, Heather

March 25, 2023

Adding insult to injury - just visited the parts department of Bob Bell Ford, Glen Burnie and stood "in line" behind the gentleman before me. After waiting in line for a few minutes, another gentlem More

by Levinel1
Recommend Dealer
No
Employees Worked With
Parts Dept, Heather Graham
Mar 27, 2023 -

Bob Bell Ford responded

We apologize for your negative experience at Bob Bell Ford Parts Department. We strive to provide the highest level of customer service and we are disappointed we did not meet your expectations. Normally we are much better! We will address this issue with our team to ensure that we are providing the best possible service to our customers. Thank you for bringing this to our attention.

March 18, 2023

I love to be able to go to a dealership and have someone actually take the time to listen. We had a very pleasant experience here. We will definitely be going back when our son needs a car in the near futur More

by pammykayj
Recommend Dealer
Yes
Employees Worked With
Todd Duncan
March 18, 2023

I worked with Todd Duncan and he was the best most down to earth no nonsense sales professional I've ever experienced. The dealership will go great places if more of the employees take Todd's approach. I r More

by HotRod Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TODD DUNCAN
March 18, 2023

I had a positive experience from start to finish with this dealership. Salesman Todd was excellent to work with. He was patient and answered all my questions. He helped me find something in my price rang More

by kays1013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Duncan
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