Bob Bell Chevrolet of Bel Air

I scheduled an appointment to see if spark plugs needed to be replaced, belts replaced and check for any 93,000 miles maintenance service was needed. After I approved the service I needed to be done, I ge to be replaced, belts replaced and check for any 93,000 miles maintenance service was needed. After I approved the service I needed to be done, I get a call the truck is ready. As the shuttle is arriving I get a call that the truck is not ready. The mechanic said the truck is now misfiring. News to me. Very poor communication on why my truck had problems that were created at the service dept. Truck went in healthy and returned in poor condition. When I questioned the mechanic, he was vague as to why my truck was misfiring. I asked if it was safe to drive and his answer was he guessed so. He wanted me to leave my truck overnight so someone could get a diagnostic reading to see what the problems are that the service dept caused. There was no loaner offered and no way to get home except to drive this now crippled truck. I will be contacting the service manager the next business day and if there is no response, I will take it further until this issue is resolved to "my" satisfaction. Updates will be forthcoming. Update 10/02: I received a response back from the service manager the next business day. After explaining my concern for the lack of communication and problems I encountered, etc. I would return the truck and given a loaner car until the problem with the truck is resolved to my satisfaction. The technician found that a newly replaced spark plug was the problem and had to replace with another new spark plug. Maybe, I am not so sure if that was the only problem. However, the truck was returned to me in good condition. I am pleased that this episode did not escalate to a higher management level. The service manager and his boss, both whom I met and spoke to, were very polite and professional in their response to my frustration with seeking answers. I am very satisfied with the dealers response and the readiness to assist me and return my truck in good running condition. Whether I will return to this dealership is still something I will have to give considerable thought to. Update rating: 3 More

This is an update to my review on yesterday 2-28-24. After writing my review, I was contacted by Jeff, the service manager. He was very apologetic about my experience at Bob Bell and also offered me a After writing my review, I was contacted by Jeff, the service manager. He was very apologetic about my experience at Bob Bell and also offered me a free oil change and tire rotation my next visit. I also received a call today, from Greg, who was my service advisor, who also apologized and made sure everything was going well with my vehicle. My 2nd issue was resolved at no charge to me. I’m happy! Thank you guys for the follow up. More

My sales person was Steve Valentine. Buying from Steve was a pleasant experience. Steve was knowledgeable, thorough, and patient. No pressure. Easy transaction. Thx. Buying from Steve was a pleasant experience. Steve was knowledgeable, thorough, and patient. No pressure. Easy transaction. Thx. More

Good dealership. Fair price. Comfortable trying and purchasing the car. Happy with the purchase. Thanks! Fair price. Comfortable trying and purchasing the car. Happy with the purchase. Thanks! More

after purchasing a vehicle at this dealership it needed transmission repairs. When the vehicle was ready I had to pay 556 dollars to get the car back. the vehicle came with a dealer buyers guide 30 day 1 transmission repairs. When the vehicle was ready I had to pay 556 dollars to get the car back. the vehicle came with a dealer buyers guide 30 day 1000 mile warranty. bob bell chevy refused to honor the warranty even though the repair was a drive train warranty and i had returned the vehicle in ten days with 103 miles driven. More