Bob Bell Chevrolet

This is my 2nd trip to see Joe Evans.....enough said! I have been dealing with Joe Evans for over 3 years now and when I decided to upgrade I knew right where I was going! He has always kept my wants and I have been dealing with Joe Evans for over 3 years now and when I decided to upgrade I knew right where I was going! He has always kept my wants and needs in budget and I am very happy with my purchase! #marissamobile2.0 More

Slow service center. Not happy I scheduled an appt in advance for 7a when they open. They told me they had 7/730/8/830 all available. Thinking I can get in and be in priority, I sat I scheduled an appt in advance for 7a when they open. They told me they had 7/730/8/830 all available. Thinking I can get in and be in priority, I sat until 830 and had to go ask about my oil change and when it would be finished. Best part there's 2 mechanics sitting in the room where you check in, chatting about boats and drinking. My recommendation- don't take appointments and not touch the car for an hour and a half. This is the 3rd time this has happened. Usually they get the car in about an hour after my 7am appt.. More

I’m writing to express my gratitude for Mr. Evans as an I’m writing to express my gratitude for Mr. Evans as an awesome salesmen and my dissatisfaction for the dealership service department. Several month I’m writing to express my gratitude for Mr. Evans as an awesome salesmen and my dissatisfaction for the dealership service department. Several months ago my daughter began to smell a strong odor of antifreeze coming from the engine compartment of her Chevy Cruze. She took the car to the service department and the problem wasn’t resolved. Within a few days she began to smell the antifreeze inside the car and the passenger compartment floor was wet. After several attempts to fix it and a handful of emails to Bob Bell, we finally took the car to Jerry’s and they fixed most of the problem and remarked that a lot of botched work was done on the car including a heater core hose that was sliced and never installed properly. We sent a few more emails and letters without response so we started lemon law proceedings. On one visit I went with my daughter to explain the possible fix and the service desk person (Mr. Christensen) walked away from us and never returned. My daughter was so anxious to get rid of the car and not have to deal with Bob Bell Service Department any longer, she went to Norris Honda and bought a new Civic. Over the past few years I’ve purchased five NEW vehicles from Bob Bell and have been sworn to purchased domestic cars and to influence my daughters to do the same. After years of convincing my family that they should be proud to buy American vehicles, I really don’t have a lot of ammo to keep that battle going. As we spoke of when I was buying my Colorado, my wife will be in the market soon for another vehicle and she wanted another Equinox or switch to a Traverse. On Friday she confessed and told me that she was so impressed with Norris Honda, their lineup and all of the incentives that she’s recently been looking at a Honda CR-V. As I stated in Mr. Evans Dealer Rater review, “I really hate dealing with Norris Auto”, but somehow Bob Bell has lost touch with the level of customer service that its repeat customers deserve. I still think Mr. Evans is an awesome salesperson and a true gentlemen, however; I’m almost certain that I will not return to Bob Bell after the treatment my daughter and I received over the past year concerning something that Jerry’s Chevrolet fixed in one visit and without being belittled or spoken to in a condescending manner. I'm not sure what has happened to Bob Bell service department over the last few months to a year, but after what I witnessed at Norris Honda, You folks should pay them a visit and take some notes. I feel betrayed. Steve G. More

I first visited Bob Bell Chevrolet just to get a close up look at an Equinox and test drive it to see if it was right for me. When I pulled into the parking space on the parking lot, John Ladd came outside t look at an Equinox and test drive it to see if it was right for me. When I pulled into the parking space on the parking lot, John Ladd came outside to meet and greet me and my friend. He was very friendly and courteous. We entered at sat at his desk. He asked me questions about the kind of vehicle I was interested in. Questions that no car dealer has ever asked me before. After we talked for a few minutes, he had a clear idea of what I was looking for. He went to get the vehicle for a test drive. From the minute I looked inside the car and he began to explain everything. We looked under the hood, around, and through the entire vehicle. John shared features with me. Before we even went on the test drive, I had made a decision based on the knowledge, courtesy, and honestly of John Ladd. He made me feel comfortable and able to trust him. Not like other fast talking car dealers who seemed more interested in a sale than customer satisfaction. Since I didn't plan to make a purchase that day, I didn't bring anything that I needed. John asked me to return and he would see what he could do for me. I returned two days later and drove off the lot with my brand new Chevrolet Equinox 2013 in less than 2 hours. John helped me set up everything with OnStar and answered all of my questions about the car. Before leaving, he gave me his card and told me to call him or email him if I have any further questions or concerns. This was the first time I was ever treated this way at a car dealership. Not only am I pleased with Chevrolet but also Bob Bell and John Ladd. I definitely will return for another purchase when needed and would recommend Bob Bell Chevrolet to any and everybody I encounter who is looking to buy a car. More

Bought a 2014 silverado that was transferred in. Overall process was good. Very dissatisfied with the fact that they only had one key and fab available at delivery, and truck had no mats. Well they got me a process was good. Very dissatisfied with the fact that they only had one key and fab available at delivery, and truck had no mats. Well they got me a key no eta on fab, and said mats are backorderd and gave me a cheap $5 set to use that I should have left instead of taking. 2nd purchase in < 2years post sale service very dissatisfied probably won't be returning. It was all good they got paid and I am still fab and matless. More

I started the week off searching http://cars.com for I started the week off searching http://cars.com for deals on a Chevy Colorado. To my disappointment I found a big goose egg in the local area. The I started the week off searching http://cars.com for deals on a Chevy Colorado. To my disappointment I found a big goose egg in the local area. The wife suggested reconsidering the F-150 at Norris Ford because they were giving a $7000. discount bringing the truck of my interest to $28,000. At 4pm on Thursday March 21st I took the F-150 for a test drive and was somewhat content with the findings. At 6pm I showed up at Bob Bell and was inquiring about a previous internet conversation I had with Andrew Supa about transferring a Colorado 4X4 in from another dealership. As I began browsing the lot, I was met with (sales associate) Joe Evans. Mr. Evans invited me into the dealership to discuss locating the vehicle I wanted. I informed Joe that I had already done my homework and found several between the Eastern Shore and Pennsylvania. I simply said I'll give you a rough idea what I want and lets see what you can round up. Mr. Evans returned by saying, "tell me exactly what you want", "I'll get it here tomorrow". So I gave Joe the exacts, Joe made a phone call, talked to his manager and the truck I really wanted was on its way. I went home that evening and again did a little more homework to research that truck and calculate the financing just to cover my hyde. On Friday March 22nd at 6pm, I returned to Bob Bell and as I arrived, I noticed the truck I asked for was there, right out front and was exactly the one I wanted. This is the fifth vehicle I had purchased from Bob Bell in recent years. On March 22nd two awesome things happened, I purchased another really cool vehicle from Bob Bell via a top notch salesman and I didn't make the mistake of having to deal with the dreaded local Norris Ford dealership. At the conclusion of this truck deal, I again was tickled because the numbers I had crunched and calculated in the previous evenings were actually not as good as the deal the financing manager offered. Thanks for the Honesty, You Guys and Girls ROCK, Steven C. Goodman United States Department of Homeland Security More

Joe Evans is a really great guy! He is honest and a lot of fun to work with! I got the car I love for a great price! of fun to work with! I got the car I love for a great price! More

The consultant Joe Evans was very knowledgeable about the cars I was interested in and showed me what I wanted, answered my questions and provided all the information to allow me to make a good decision. The cars I was interested in and showed me what I wanted, answered my questions and provided all the information to allow me to make a good decision. The other employee's Camille, David and the manager were very helpful also. All the employee's were very curtious , knowledgeable and not impatient at all. They waited long past the time they should have left work for my car to be finished to my satisfaction. They helped me get the best deal for the car with rebate allowances available. I feel they went above the normal procedures to help me with my purchase and I am very happy with my new car. I would recommend them to friends and family without a second thought. More

I bought a car at this location about 1 month ago, I was told by Bryan Davison that my car had the remote start. I thought it was such a great feature and it was one of the reasons why I purchased it. Bryan told by Bryan Davison that my car had the remote start. I thought it was such a great feature and it was one of the reasons why I purchased it. Bryan told me that I had to set up an account to get it all activated. So, I went home, did what I was told, and it still didn't work. I called Bryan asking about it, he said he THOUGHT my car had the remote start, that is why he told me. So, I purchased a CAR thinking I was gonna get this nice feature, and I didn't. The other issue I'm having, it's been a month since I purchase the car, and my car still without tags. All I wanted was to use the old tags on my new car. Bryan told me I was gonna get a phone call letting me know when I should come back to pick up the hard tags because the names had to be changed on the registration. I don't sell cars, I trusted what Bryan told me. Long story short, its been a month and nothing is resolved. I went back to speak with the General Service Manager, George Cuff, and he treated me like an idiot, he didn't even said sorry for the inconvenience. He blamed on Bryan, who no longer works at Bobbell anymore. When I told him I was going to speak to my lawyer, he simply said, " ok, go and speak with your lawyer", turned his back and left me there alone. Extremely disrespectful! At the day of the purchase, everybody seemed so nice and helpful, but of course, now that the purchase is made, they don't care about their costumer. More

Bob Bell Chevrolet had advertised a slightly used Jeep Liberty at the Kane St, Baltimore store. We had compiled a listing of similar vehicles from a number of area dealers and found the staff at Bob Bell Liberty at the Kane St, Baltimore store. We had compiled a listing of similar vehicles from a number of area dealers and found the staff at Bob Bell Chevrolet to be the most accommodating and willing to work with us to complete the purchase. We were impressed with their "low keyed" approach to the negotiation process as well as their "no hassle" process of transferring the tags and registration from our trade vehicle to the vehicle purchased. We were surprised to be able to drive the new vehicle home the same day as purchased. Having bought two cars from the Bob Bell organisation , I'd highly recommend them. More