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Boardwalk Honda
Pleasantville, NJ
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 856 reviews
January 11, 2020
Specifically asked my salesman Corey to send photos of any scratches and video. He couldn’t figure out how to do this and pics sent were not clear. The pics online were of a dirty car. They say they take any scratches and video. He couldn’t figure out how to do this and pics sent were not clear. The pics online were of a dirty car. They say they take pics before they are cleaned lol. I Asked manager Steve and Gene and didn’t get anything from them either. Was told car was excellent not a scratch on it. Drove four hours and there was damage to bumper and small scratches here and there on the car. I was told they must have missed that all of them and If you want a perfect car buy it new. Salesman was very frustrated that I wanted to look under the car since there were scratches all under front bumper that extended to undercarriage. Next manager Gene came out. I had an offer from my bank and Gene was very angry that I wanted to call them to compare what they offered vs the dealer. He sat in front of me glaring at me the entire time and speaking down to me during my conversation. The dealer makes money on the loan so of course he was pushing their loans. I specifically asked him if he checked it through Honda and he said he did. I was told through finance that it was never ran through Honda and the finance manager did it and got me a lower rate. Gene was very upset I wanted to check rates and said I was hard headed, and that he needed to give me some financial advice as well. He also said that he puts a timer on his sales staff and I really messed up their time. When I told him I wanted the best rate he argued with me about how much Interst I would pay over 5 years. He is such a seasoned sales manager and finance and business guy he can’t figure out how to use a simple loan calculator for interest and when I offered to put the whole thing on my credit card and I can pay off in cash began making comments that cmon you can’t really do that. Gene also completely lied about checking other banks as he prob made commission higher with capital one. I plan on reporting him to Honda financial as well. He was very disrespectful and I finally got tired of dealing with him and asked if he could just get the car ready. I was getting ready to cancel the whole deal but rented a car and drove 4 hours. I wouldn’t recommend them to anyone as they belittle their customers, talk down to them and get angry if you come with your own preapproval and want to even look a little at the car. More
by The3jenx
Employees Worked With
Corey, Gene
September 06, 2019
I have been a loyal customer for the past 3 yrs The reason i am rating 5 stars is due to the exellent service and attetion given to me by my service advisor Demetrio Lebron who always took the time The reason i am rating 5 stars is due to the exellent service and attetion given to me by my service advisor Demetrio Lebron who always took the time to explain anything that i did not understand.. He is the reason i come for aervice. I have referred friends as well as family to boardwalk honda an all because of mr. Lebron. He is an asset. Thanks mr lebron. More
by Catmomma
Employees Worked With
LDemetrio Lebron
September 02, 2019
DISHONEST MANAGEMENT , BAIT AND SWITCH agreements. General manager wouldn't honor agreement he signed. I asked for 'out the door' price which was stated as including tax but they wouldn't honor that General manager wouldn't honor agreement he signed. I asked for 'out the door' price which was stated as including tax but they wouldn't honor that signed agreement when I went to pick it up. Then they said they would honor it and eat the cost but then switched agreement and added tax on new agreement . Had I known I would have taken my business elsewhere. Back office slow to close the deal even without any other business. Took over 45 minutes, with cash in hand, to buy a car. Horrible buying experience. Then they try to sell you warranties that are NOT covered in the bumper - bumper warranty. (tires, hoses, wipers, paint, fabric, etc). You had to buy them that moment or not at all. BUT Dandre Robertson was a GREAT salesman, no pressure, relaxed and professional. He's honest but management isn't. I would buy from him but not from them. More
by ConsumerReview37
Employees Worked With
Dandre Robertson; Victor Piccione
December 28, 2018
Run away fast, I have never in my life heard so many lies - from the top down, and the sales manager was the worst. He raised the asking price of a used car we were I have never in my life heard so many lies - from the top down, and the sales manager was the worst. He raised the asking price of a used car we were interested in. Went out of his way to be condescending and embarrass my 18 year old son. left that place never wanting to return. Even though the asking price was competitive, poor sales force. More
by lost customer
Employees Worked With
sales manager
November 06, 2018
Great service department Called and got an appointment right away Colin Grabel 813254 was very helpful and outlined my service needed as well as completed with such a courte Called and got an appointment right away Colin Grabel 813254 was very helpful and outlined my service needed as well as completed with such a courteous and pleasant manner Thank you for such professional job More
by Hondaowner
Employees Worked With
Colin Grabel
November 06, 2018
Service was awesome by Alex Alex took care of all my car needs and tried saving me money at the same time. Great job Alex order another part for my car and was going to have it t Alex took care of all my car needs and tried saving me money at the same time. Great job Alex order another part for my car and was going to have it the next day. More
by Annetteval
Employees Worked With
Alex
October 30, 2018
Good service department I had various general maintenance work done at Boardwalk Honda and the staff has always been courteous and attentive. The car was always returned in a I had various general maintenance work done at Boardwalk Honda and the staff has always been courteous and attentive. The car was always returned in a timely manner. This a professional operation. More
by Gospeedracergo!
Employees Worked With
Shanise Callahan
August 06, 2018
Shop Charges Folks,, Check your invoices with regards to shop charges. Call it pad the bottom line charges. I spent 753,00 in work and then they popped on an addit Folks,, Check your invoices with regards to shop charges. Call it pad the bottom line charges. I spent 753,00 in work and then they popped on an additional $39.00 in shop charges. Insult to injury. They'did not use $39.00 in grease, oil, rags, etc. They just didn't. I asked service advisor about this and he could not give me a satisfactory answer. They don't know. Car is out of warranty so I'll now be looking for another shop to have work done.. I'm not paying this rip-off "charge". $39.00 charge ridiculous. Don't go here. More
by surfed1
Employees Worked With
Not sure
July 23, 2018
Fantastic customer service. Very pleased! I just bought a pre-owned Accord. Dylan Bari was my sales person. Great guy!!! He went above and beyond in customer service!! Deal was stress free. He I just bought a pre-owned Accord. Dylan Bari was my sales person. Great guy!!! He went above and beyond in customer service!! Deal was stress free. He answered every question!! No one at Boardwalk Honda was pushy and all were aimed to please!! Highly recommend this dealer!! More
by JHope
Employees Worked With
Dylan Bari & Jean Simeon
July 20, 2018
wheel bearing repair Im happy thank you Boardwalk honda dont change a thing everything is computerized on tablets totally honest gave me a honest time frame when the repa Im happy thank you Boardwalk honda dont change a thing everything is computerized on tablets totally honest gave me a honest time frame when the repair was to be done More
by cmd364
Employees Worked With
vittoria blair k bozarth
