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Boardwalk Ferrari- Service Center

Plano, TX

4.9
813 Reviews

813 Reviews of Boardwalk Ferrari- Service Center

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October 05, 2018

Customer service sucks. Since we picked up our Maserati, the Service Manager has been obnoxious and condescending. When complained to Shad Warren, the GM at the dealership, More

by mudjud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Neighbors, Shad Warren, Philip Antinone
Oct 20, 2018 -

Boardwalk Ferrari responded

First off, thank you for sharing your feedback with us on DealerRater. You have our sincere apology that you have experienced anything less than stellar customer service. If you would provide your name, we will research this further and address it with our service team. Thank you.

October 05, 2018

MASERATI Service Experience The Best Trained and Courteous Service Personnel! I have 2 Ferrari Cars....Best Ever Service!!!! ****1 MASERATI - Need Loaner Car when in for Serv More

by Yellowonblack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Antinone
Oct 05, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your feedback on our Ferrari and Maserati service at Boardwalk. We do our very best to turn around service as quickly as possible. There are times when we are waiting on warranty claims and parts, but rest assured, we will all be reviewing your feedback in the morning. Have a great evening.

October 02, 2018

Repairs on my 2000 Ferrari What can I say but just excellent service from Steve and his team. I had many exotics vehicles but by far this dealership was the best experience I e More

by modena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shad Warren, Naz Hormozi
Oct 02, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your Boardwalk Ferrari service experience with our team. We really appreciate your feedback and recommendation. Please let us know anytime that we may be of further service to you. Make it a great week!

September 28, 2018

Magicians Just ten days into ownership of my Ferrari F12, with less than 500 total miles on the odometer, I had the unfortunate experience of being peppered wit More

by dave t. FF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Boardwalk Ferrari responded

Dave, thank you for sharing your service recommendation with us after this unfortunate experience with your new Ferrari F12. Please let Steve know anytime that we may be of further service to you. Have a great weekend.

September 23, 2018

Service needs to live up to brand Ferrari Whenever the car goes down, I have a fear of taking the car to service, as I never get a timely estimate of how long do I need to rent a car for. Upgr More

by doctoramer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Fordham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz Hormozi
Sep 24, 2018 -

Boardwalk Ferrari responded

First off, thank you for sharing your feedback with us on DealerRater. You have my sincere apology that you have experienced anything less than stellar customer service. Please feel free to contact Naz Hormozi, or Steve Fordham, directly for anything. We sincerely appreciate your business and we will do everything that we can to provide the service that all of our clients deserve.

September 10, 2018

Just when you thought it couldnt get better! I thought my LaF couldn't get any better... ! then Nick and Steve got a hold of it! Three days later... it's not just much better! it's AWESOME! W More

by JC61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Smith
Sep 10, 2018 -

Boardwalk Ferrari responded

Mr. S., thank you for sharing your Boardwalk Ferrari experience with us on DealerRater this afternoon. Please let Steve, Paul, and Nic know anytime that we may be of service to you and your LaFerrari. We appreciate you and your recommendation!

August 31, 2018

Fixed right the first time Very accommodating and easy to work with the service department. The got my F12 in and out the same day with all issues fixed right the first time. Th More

by Alexfor8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laramie, Naz Hormozi
Aug 31, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your service experience for your Ferrari F12 with us on DealerRater this morning. Please let Naz and Laramie know anytime that we may be of further service to you. Have a great Labor Day weekend.

August 27, 2018

Grumpy Cali No More! My 2011 Cali was showing a couple of "Check Engine Lights". So, off to the dealer I go. They were very gracious to work around my travel schedule, so More

by tomc_mets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Neighbors, Naz Hormozi
Aug 27, 2018 -

Boardwalk Ferrari responded

We were happy to take care of your Ferrari and have it ready for you when you returned from Boston. Please let us know anytime that we may be of further service to you. Make it a great week.

August 01, 2018

Best Ferrari service Steve Fordham, service director at Boardwalk Ferrari, always places the client first. He cares for the client’s cars, as if they were his own. The ex More

by GREEKMBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Boardwalk Ferrari responded

Thank you so much for the kind words and recommendation on DealerRater. Please let Steve, Paul and Julie know anytime that we may be of further service to you. We appreciate you! Have a great evening.

July 27, 2018

Excellent as Always The Boardwalk service department has been excellent for several years and continues to exceed expectations with every visit. Steve Fordham has establ More

by Fcar430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Neighbors
Jul 27, 2018 -

Boardwalk Ferrari responded

First off, thank you for entrusting your Ferrari F430 with our Boardwalk Ferrari service team. We sincerely appreciate your business and recommendation. Please let Steve, Paul and Larry know anytime that we may be of further service to you. Make it a great weekend!

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