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Boardwalk Ferrari- Service Center

Plano, TX

4.9
792 Reviews

792 Reviews of Boardwalk Ferrari- Service Center

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October 21, 2018

The bespoke service one expects from Ferrari Maserati Oardwalk not only has the car sales business down, they also are on top of service. The service managers ( Larryis usually mine) knows my cars, handl More

by TR3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Dunning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Neighbors, Mike Letourneau
Oct 21, 2018 -

Boardwalk Ferrari responded

Thank you for recognizing our service team on DealerRater. Please let Larry, Nathan, and Mike know anytime that we may be of further service to you. Make it a great week!

October 20, 2018

Larry in service was great to work with After contacting another dealership to perform a simple task and getting little response I tried Boardwalk. Boardwalk was able to get my car in and ou More

by sws4re
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Neighbors
Oct 20, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your Boardwalk service experience with us on DealerRater this afternoon. We sincerely appreciate your feedback and business. Please let Larry know anytime that we may be of further service to you. Have a great weekend.

October 15, 2018

Most trusted service dept Steve Fordham and Boardwalk Ferrari is the only place I will take my cars to for service. There is no problem too large or no question too small that More

by Audious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your service experience with our team at Boardwalk Ferrari. We sincerely appreciate your business and recommendation. Please let Steve and Paul know anytime that we may be of further service to you. Make it a great week!

October 13, 2018

Service normally a great experience. Not this time. I just needed a tire replacement on my Lusso. It was dropped off Thursday and I had no proactive commun More

by Ferrarifan
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Neighbors, Ken Murphy, Frank Imlay, Mike Letourneau
Oct 20, 2018 -

Boardwalk Ferrari responded

Mr. Lazzaro: First off, I apologize for any sarcasm that you perceived and for any inconvenience that you experienced. That is not the Boardwalk Ferrari way. In checking with our team members, here are the notes that we have. I left you a message to discuss, as I am here to make sure that we get this addressed for you with the excellence that you deserve. Towed in by Roadside 4pm on Thursday afternoon. Larry spoke with client on Friday ( Larry called client ) and advised due to location of nail puncture the tire would need to be replaced. Tire not in stock, so client was advised we would update on Monday. When the tire that was ordered came in incorrectly on Monday, client was updated on Monday that the tire was scheduled to arrive Tuesday afternoon. Larry spoke with client on Tuesday when tire arrived and set up return of car to client home at 10am on Wednesday. Larry set up roadside to return car. Jordan’s towing pick up car from us and was en route to client when client called at 9:30am asking where his car was. Larry indeed reminded client that it would be at his home by 10am as scheduled. When Larry followed up with Jordan’s during client phone call above, it was confirmed that they were pulling onto clients street shortly after 9:30am on Wednesday. Please let me know what else I can do for you to make this right for you. Thank you. Steve Fordham Service Manager

October 09, 2018

Excellent servcie Naz kept me updated every step of the way, all promises met and overall experience was fantastic. The vehicle was ready when promised and clean. Steve More

by DoraSalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Neighbors, Mike Letourneau, Naz Hormozi
Oct 09, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your service experience with us on DealerRater. We sincerely appreciate your business and recommendation. Please let Steve, Naz, and Mike know anytime that we may be of further service to you. Have a great week!

October 08, 2018

Excellent Service From The Top Notch Team at Boardwalk The service experience at Boardwalk is always excellent. They deliver exactly what they say they will and always strive to exceed expectations. They More

by qship5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz Hormozi
Oct 08, 2018 -

Boardwalk Ferrari responded

We sincerely appreciate your business and recommendation. Thank you! Please let Steve and Naz know anytime that we may be of further service to you. Make it a great week!

October 07, 2018

Great service again As always, Boardwalk takes care of my car. No need to worry when I drop off. And it always comes back looking better than new. Paul Frey does a grea More

by achristy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your service experience with us. We appreciate your business and recommendation. Please let Paul know anytime that we may be of further service to you. Make it a great week.

October 07, 2018

Excellent Customer Service Had a minor scratch on my front and rear rim - dropped my 2018 488 spider off 10/01/2018 at 10:30 a.m. and it was ready and completed by 10/03/2018 10 More

by SebasRides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Elam, Naz Hormozi
Oct 07, 2018 -

Boardwalk Ferrari responded

We were happy to help your with your 2018 Ferrari 488 Spider. Please let Sam, Paul, and Naz know anytime that we may be of further service to you. Make it a great week!

October 06, 2018

Terrific maintenance experience Took my Maserati Gran Turismo in for its first service. Paul was wonderful to deal with and extraordinarily knowledgeable about my car. He explained More

by PAZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2018 -

Boardwalk Ferrari responded

Thank you for sharing your Maserati service experience with our team at Boardwalk Maserati. We sincerely appreciate your business and recommendation. Please let Paul know anytime that we may be of further service to you. Continue to enjoy your Maserati GT... we know that you will!

October 05, 2018

Customer service sucks. Since we picked up our Maserati, the Service Manager has been obnoxious and condescending. When complained to Shad Warren, the GM at the dealership, More

by mudjud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Neighbors, Shad Warren, Philip Antinone
Oct 20, 2018 -

Boardwalk Ferrari responded

First off, thank you for sharing your feedback with us on DealerRater. You have our sincere apology that you have experienced anything less than stellar customer service. If you would provide your name, we will research this further and address it with our service team. Thank you.

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