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Boardwalk Ferrari- Service Center

Plano, TX

4.9
813 Reviews

813 Reviews of Boardwalk Ferrari- Service Center

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October 02, 2022

No communication - did not return texts or calls; kept my Maserati for 2 weeks without fixing anything. They only did diagnostics after I demanded my car back. Then charged me over $200 for diagnostics hur More

by Mad Maserati
Customer Service
Recommend Dealer
No
Employees Worked With
Joaquin Alonso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Boardwalk Ferrari responded

I'm sorry for any lack of communication throughout your service and that you're unhappy with our diagnostic fee or care. I will make a note of these concerns, but I'd also appreciate the chance to address them directly and to your satisfaction. Please give me a call, time permitting - I won't be able to determine any contact information from this review. Best, Steve Fordham - Service Manager - (972) 447-5223

October 02, 2022

Great attention to detail and service. Paul Frey has been great to work with for the past 6 years I’ve been going to Boardwalk Ferrari. More

by DarkHorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Boardwalk Ferrari responded

We love hearing from loyal customers like you! Thank you for the shoutout to Paul, and we look forward to our continued relationship! –The Boardwalk Ferrari Team

September 30, 2022

Chris Williams in the service department is outstanding. He communicates well every step of the way and is extremely thorough. Very pleased with the service. More

by john r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Boardwalk Ferrari responded

John, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Chris and the Boardwalk Ferrari team. Drive safely, and we hope to see you back!

September 27, 2022

Paul is always friendly and provides great customer service. Cars in the showroom are great eye candy if there is a short wait. More

by Webadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Boardwalk Ferrari responded

We can't wait to share your 5-star feedback with Paul! Thank you and have an awesome day! –The Boardwalk Ferrari Team

September 27, 2022

I love all timely information, bad news or good news. This dealership provides constant communication and never over promises. I'm really impressed with Joaquin Alonso in service and Mindy Collins in s More

by choplover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy Collins
Sep 27, 2022 -

Boardwalk Ferrari responded

We are delighted that our team delivered such communicative, top-notch service! Thank you for choosing Boardwalk Ferrari and for sharing your experience with Joaquin and Mindy. Drive safely until we see you again!

September 27, 2022

I have been buying and servicing my Ferrari's at Boardwalk Ferrari for over 15 years. I must point out that their service department is 6* service. Paul Fray is absolutely amazing. I just email h More

by SebasRides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Boardwalk Ferrari responded

It's wonderful to hear that Boardwalk Ferrari always delivers the high-quality service you've come to expect from us! We will be sure to tell Paul and the team you appreciate their help. Thank you for the 5-stars, and have a great day!

September 21, 2022

As always, the most professional and personal service a customer could ask for. No matter where you purchased your car, they treat you the same. Great people and even better workmanship. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Boardwalk Ferrari responded

Thank you for stopping by to leave a review, Bryan! We are happy to have you as a Boardwalk Ferrari customer and we hope to work with you again down the road. Drive safely!

September 16, 2022

Paul goes above and beyond for his clients. In fact the whole service team does. In all honesty best service I have ever had. They have a life long customer More

by Mikeriemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Boardwalk Ferrari responded

Paul and the entire Boardwalk Ferrari team are always here to help you out! Thank you so much for supporting Boardwalk Ferrari and we will see you next time!

September 03, 2022

Work is always 'first class'. Pricing is 'crazy high' but it's a Ferrari after all. Chris, my service advisor and Steve, the service manager are both a pleasure to work with. Y More

by tooold2race
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever details the car after the service deserves a great big 'thank you'!
Sep 06, 2022 -

Boardwalk Ferrari responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and Steve. We will be sure to pass on the kind feedback to them. With regard to the rest of your review, we do strive to keep our prices competitive, so if there is anything more I can do to address this concern, please feel free to reach out. Best, Corstiaan Westerhuis - General Manager - (972) 447-5201

September 03, 2022

Good service yes yes yes yes yes yes yes yes yes yes yes so long More

by Lougig2882
Recommend Dealer
Yes
Employees Worked With
Brian Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bieniek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy Collins
Sep 06, 2022 -

Boardwalk Ferrari responded

Thanks for supporting Boardwalk Ferrari with your 5-star review! We hope to work with you again down the road!

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