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Boardwalk Ferrari- Service Center

Plano, TX

4.9
813 Reviews

813 Reviews of Boardwalk Ferrari- Service Center

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July 06, 2023

Professional service. Excellent communication and customer service. The entire staff goes out of their way to make your experience nothing short of excellent. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Boardwalk Ferrari responded

Thank you for the review, JD! We're so glad to hear that our team at Boardwalk Ferrari provided you with professional service and excellent communication. Your satisfaction is our top priority, and we appreciate your kind words. Have a great day!

July 04, 2023

Chris & Steve go out of their way, consistently, to make sure our vehicle and our family are always well taken care of, feel valued, and have a consistently wonderful experience. I can't say enough wonderf More

by lilviv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Boardwalk Ferrari responded

Thank you for the fantastic review! We're so glad to hear that Chris, Steve, and our team at Boardwalk Ferrari always go above and beyond to provide you with a wonderful experience. Drive safely, and we look forward to serving you again in the future!

July 03, 2023

Diagnostic work was slow. Should have contacted Maserati much sooner. In the end it worked out. More

by Grbrown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Jul 10, 2023 -

Boardwalk Ferrari responded

Thank you for sharing your honest feedback. We apologize for the delay and will work to improve in this area. If there is anything else we can do for you, please reach out. Best, Steve Fordham - Service Manager - (972) 447-5223

June 29, 2023

The best experience I have had. Great customer service, super friendly people and great communication. 5 stars all they way around. Thank you More

by chadi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corstiaan Westerhuis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Boardwalk Ferrari responded

Thank you for the kind words, Chadi! We're delighted to hear that you had a fantastic experience with our team at Boardwalk Ferrari. Your satisfaction is our top priority, and we appreciate your support. Drive safely, and have a great day!

June 28, 2023

Professional and friendly service. Service performed quickly and correctly. Provided a Maserati loaner car. Provided direct status updates More

by edwardeves
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Boardwalk Ferrari responded

Thank you for the review, Edward! We are so glad to hear that you had a successful service experience working with the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

June 26, 2023

Excellent communication. Chris was fantastic to work with. All phases of this repair session were clearly and courteously communicated. I’ve driven about 40 miles since my F8 More

by Alpine.valley.ranch
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are thrilled to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

June 20, 2023

Paul Frey and Mindy Collins - Eager to please, deliver on promises, exceptional customer service. From start to finish, my car's annual service was handled wonderfully. Paul helped me with some transportatio More

by Drewcati
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy Collins
Jun 20, 2023 -

Boardwalk Ferrari responded

Thanks for the fantastic review! We're so glad to hear that Paul, Mindy, Joaquin, and Steve provided exceptional customer service to you and your friend. We appreciate your business and look forward to seeing you again for another wonderful vehicle service at Boardwalk Ferrari!

June 17, 2023

Always exceeds my expectations! Chris consistently delivers amazing knowledge, attention to detail, professionalism and patience. Thank you Chris, Steve, all the technicians and sup More

by wmitchell21
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Boardwalk Ferrari responded

Thank you for the fantastic review! We're so glad that Chris and our team at Boardwalk Ferrari consistently exceed your expectations. We appreciate your kind words and look forward to providing you with exceptional service in the future. Drive safely! - The Boardwalk Ferrari Team

June 16, 2023

Communication was horrible. It took 8 weeks and no one would update us on the status More

by Doug.glaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Boardwalk Ferrari responded

Doug, we’re sorry that you feel this way after we worked hard for 2 months to fix the damage to your vehicle. We have over 45 documented updates through this same time period. Our service advisor provided you his personal cell number to contact him at any time as well. We performed a one hour drive cycle at no cost to you, and delivered your Maserati back to your home, full of fuel, and freshly detailed, at no cost to you. Please reach out to me personally, any time that we may be of service to you. Thank you, Steve Fordham - Service Manager - (972) 447-5223

June 15, 2023

Absolutely perfect service on my Maserati from Chris. He not only redeemed my faith in the dealership but he expertly handled a bad situation at Enterprise Rent-A-Car. Chris, THANKS! You once again pr More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Boardwalk Ferrari responded

It means a lot to us, Tim, to hear about your five-star service experience with Chris for your Maserati at Boardwalk Ferrari. We're glad he was able to handle the situation at Enterprise Rent-A-Car and provide you with an amazing experience. Your support is greatly appreciated! Safe travels in your Maserati!

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