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Boardwalk Ferrari

Plano, TX

Overview
Employees
Reviews
Vehicles
5.0
1,493 Reviews
Boardwalk Ferrari is committed to the Ferrari performance legacy. With a championship Ferrari Challenge team, rallies, concours shows and lifestyle events, Boardwalk provides its clients with Ferrari ownership experiences that are second to none. As a member of Boardwalk Auto Group, we cultivate a focus on top-flight performance. It's the driving force behind every nameplate we represent, every car we maintain, and every customer we have the privilege to serve. Performance. It's what we do.
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6300 International Pkwy

Plano, TX

75093

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Showing 1,493 reviews

August 27, 2022

Great dealership. Joaquin was excellent. The dealership was being renovated and I cannot wait to see it when finished. The service bay was clean and I was waited on qu More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Boardwalk Ferrari responded

Ricardo, thank you for sharing your experience with Joaquin and the team! We are happy to have you as a Boardwalk Ferrari customer and we look forward to welcoming you back next time.

August 27, 2022

Very professional, exceeded my very high expectations! Boardwalk Ferrari sets a very high standard for itsel! More

by DDushman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe my tech's name was Mark. He was very patient and explained everything in detail to me. I really appreciate that!, Ernesto Rosa
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Aug 29, 2022 -

Boardwalk Ferrari responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Boardwalk Ferrari team. Safe travels, and we hope to see you back!

August 26, 2022

The best I ever worked with. Very collegiate and follow up with you on your needs More

by wshaheen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bieniek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Boardwalk Ferrari responded

Thanks for the five stars for Boardwalk Ferrari! We are delighted to receive your positive feedback. See you next time!

August 24, 2022

The service was easy to schedule and the experience was outstanding I would highly recommend Boardwalk Ferrari More

by gregcreed57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2022 -

Boardwalk Ferrari responded

Thank you for the incredible review of Boardwalk Ferrari, Greg! We're thrilled your experience didn't disappoint - and we'll be here if you need us again down the line! Safe travels!

August 22, 2022

The service team always meet or exceeds expectations, Chris truly loves his job and it shows through his advocacy. More

by TxFerrariguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2022 -

Boardwalk Ferrari responded

Thank you for taking the time to review us! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

August 22, 2022

They went above and beyond to help me with my spare for the trailer. I would of got stuck with a blown tire on my trailer trying to bring my serviced car home. Great communication and the service is top More

by Cangambit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2022 -

Boardwalk Ferrari responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

August 22, 2022

I wouldn’t normally take the time to write something. I had to have my car serviced here, as I am from out of state and my dealership got into some dispute with Maserati. Maserati came and took all their More

by jruck0213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
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Aug 22, 2022 -

Boardwalk Ferrari responded

It is always great to see that Joaquin and the team are going above and beyond to wow our valued guests. Thank you so much for choosing Boardwalk Ferrari and please let us know if you need anything at all!

August 21, 2022

Bad service and response. Will NEVER return. Better to go somewhere else. We left after service to immediately notice a damaged tire. More

by Ebird
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corstiaan Westerhuis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Boardwalk Ferrari responded

So when I spoke with you, after we performed the service and had a chance to inspect the car, I let you know that we suggested front and rear brakes to be replaced on the car. These are rough numbers, but I let you know the front brakes would be $1800 and the rear brakes would be about $1300. So you confirmed the price and asked so the total for the brakes would be about $3100, and I confirmed that was correct. So after discussing the brakes, you decided that you wanted to proceed with the front brakes, as the rotors had worn into the sensors and you again had asked what the total would be, I let you know that annual service that was approved was $1800 and the front brakes were also $1800, so the total would be about $3600. You agreed to the repairs and I told you that I would have it done today. After you left, our technician let me know that he had the car on a charger the whole time and that the battery needed to be replaced as well. So I called and spoke with your husband and let him know. I told him what the price would be for a battery and he said that he would need to talk with you, as you would be upset about the price. I asked how so, since my total was what I told you, and he mentioned that you thought the total would be $3100 instead of $3600. I explained to him the same thing I did to you earlier, that the price of the service was $1800 and the brakes were the same amount, and that we had this conversation on the phone. He then asked us to not replace the battery and to jump start the car for him to leave, which we did. We take service and our commitment to excellence very seriously at Boardwalk Maserati. The tire was not damaged when we serviced your vehicle, but our sales department did alert you that the car needed new tires when you requested a trade-in appraisal. We are sorry for any miscommunication that you perceived during this process.

Aug 22, 2022 -

Ebird responded

$1800.00 for service and inspection and we left with a tire that wasn't safe to drive on. On another post it was mentioned that you told us about it which is a lie. Yes at first you said it was starting fine. Then you said it wasn't and it would need a $700.00 battery. We did go get a battery for $260.00. Such bad lies and horrible service

August 19, 2022

Great service, easy process and work was done exactly as needed and as described. Very Good experience over all. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2022 -

Boardwalk Ferrari responded

Thanks for sharing your Boardwalk Ferrari experience! We're so glad we could make it smooth. Until next time!

August 18, 2022

Ernesto was outstanding , he was very helpful and detailed. Even though my visit was for a very simple matter he was in no hurry and made sure i was totally satisficed. Felt like i was at the Ritz Ca More

by ottoallied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosa
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Aug 18, 2022 -

Boardwalk Ferrari responded

When we see words like this, we know we're doing things right! We're over the moon Ernesto delivered exceptional service that made you feel so valued. Drive safely, and we hope to work with you again at Boardwalk Maserati!

Aug 18, 2022 -

ottoallied responded

For sure I will be a repeat customer

Aug 18, 2022 -

Boardwalk Ferrari responded

Thank you!

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