Boardwalk Chevrolet

Check engine light I brought my 2016 GMC Terrain to the Boardwalk Chevrolet service center in Redwood City for the scheduled appointment at 8:18 AM on Friday, July 5th. I brought my 2016 GMC Terrain to the Boardwalk Chevrolet service center in Redwood City for the scheduled appointment at 8:18 AM on Friday, July 5th. Upon checking in, the service advisor told me that a representative would call me as soon as the cause of the "Check Engine Light" was determined. I received a call from the service center at 11 AM informing me that the issue was caused by two defective parts...one they had in stock and the other was expected to arrive that PM. In any case, my vehicle would be ready to be picked up Saturday. On Saturday PM, July 6th, I received another call from the service center...the part did not arrive. The rep suggested I leave my vehicle until Monday and if the part did not arrive on Monday then someone from the service center would get the part from another dealership. I called the service center several time on Monday, left messages...no call back so I went to the service center in person. After making some calls, the service advisor informed me that the part had not arrived and their policy did not allow them to get the part from another dealership. So I left my vehicle for another day. On Tuesday PM I made several calls to the service center leaving messages...no call back. At this point, I called the service manager, left message. The service manager called me back late Tuesday PM with a message that my vehicle should be ready for pick up on Wednesday afternoon. After 5 days of waiting, no offer of a loaner vehicle and extreme frustration, my vehicle was ready for pick up on Wednesday afternoon July 10th...cost $680.99. I find this service by Boardwalk Chevrolet unacceptable and cannot recommend this dealership for service. More

Super happy corvette owner I bought a corvette here. Overall a great experience no complaints. Everyone was nice to my family which means a lot to me. I only have experience wit I bought a corvette here. Overall a great experience no complaints. Everyone was nice to my family which means a lot to me. I only have experience with the sales department not the service as of yet. Mike in sales was 10/10 I completely trust him. I will be going back for scheduled maintenance soon so I really hope dealing with the service department will be positive. More

Run, Do Not Walk, Away from Boardwalk Chevrolet If I could give less stars to this review I would...The dealership are thieves, pure and simple. And for what, it amazes me the dumb decisions people If I could give less stars to this review I would...The dealership are thieves, pure and simple. And for what, it amazes me the dumb decisions people make sometimes. On the plus side, we bought a car from Boardwalk Chevrolet a couple of months ago. They wanted to get the deal done at end of month so the agreed to deliver it to us. I made sure to tell them to make sure it was clean inside and out, and one other thing we negotiated was a full set of rubber mats. Delivery comes, and the car is really, really dirty. Not happy. Also no mats. The dealer rep agrees IN WRITING to reimburse us for the cost of having the car cleaned (not full detail) and they would send us the mats. Needless to say, no mats every come, and although we were in contact with them several times and sent them the receipt for the $53 to get the car cleaned, zero response. We were never hostile in tone, but they stopped even calling/texting us back. So on principal I went to GM corporate to complain. After a few weeks of back and forth, they eventually sent the mats..but they refused to reimburse us the measly $53 wash they agreed in writing to give us back. GM eventually gave up, and so we are out the cost of the cleaning. My conclusion is that there are lots of Chevy dealers around, and my suggestion is that you run, not walk, away from dealing with these guys. If they cheat customers on small stuff like this, imagine what they might do on bigger stuff. Caveat emptor imo. More

Service problems I have purchased many vehicles from this location, however, unlike the sales department, the service department has many service issues that do not ad I have purchased many vehicles from this location, however, unlike the sales department, the service department has many service issues that do not address the needs of the customer. For example, I purchased the Auto Butler from the sales department when I purchased my truck. This service protects your vehicles body by providing a coat to protect the exterior, as well as interior cleaning. I receive postcards to remind me to bring in my vehicle. So I call, make an appointment for 7:45 a.m., and since the postcard indicates the work will take 2 to 5 hours, therefore I should have my vehicle back within 2-5 hours of the appointment time., I expect my vehicle to be done within 2 to 5 hours. Come to find out, it will not be ready til 6:45 p.m. Excuse me, but the math does not work out. I should have my care back no later than 12:45 p.m. Not any later. Unfortunately, the service department has let me down before, why I continue to purchase services from this facility is beyond me. Sometimes you learn the hard way. Once I took my vehicle for an oil change, a week later my oil light goes on. I take it to Oil Stop and they tell me that the oil was dirty and low. I could not believe what I was hearing. I wish to have good service experiences, especially when one pays for the services up front. I sincerely wish I could give good remarks, I never do surveys or reviews, but I find myself compelled to share such terrible service. I apologies, but it's true. More

Bait & switch internent sales Boardwalk Empire in Redwood City is no such dealership as they engage in blatant "bait & Switch" tactics. 1) They knowingly represented, quickly acce Boardwalk Empire in Redwood City is no such dealership as they engage in blatant "bait & Switch" tactics. 1) They knowingly represented, quickly accepted our offer, hid the msrp sticker nor provided the detailed invoice so we could have an opportunity to verify the omission of these options & have an opportunity to refuse & pursue the car elsewhere. Each time I hauled the car back to the dealer within a week, when my calls & emails were ignored, they acknowledge the omission, said we could not return as the car was now "used & had a scratch on it & they would have it towed if we left it but they would remedy as per the emails above." We later learned the car was "used" before us as a transportation car which explained the scratch we were accused on putting on the car. The manufacturer provided the dealership with at $1,750 discount which of course was not offered to us when we they quickly accepted our offer as suggested by your site on what we thought was new car. After all the aggravation, we now have to incur a loss to trade the vehicle in to get what we want & pursue the loss legally. Regards, Julia Peterson 415/9940911 More