Bluebonnet Motors

Bait and switch! (New car office on Northbound I35) I was hoping for a great experience. I worked with my salesman over the phone before arriving. We came to an agreement on the price of a new pickup, I I was hoping for a great experience. I worked with my salesman over the phone before arriving. We came to an agreement on the price of a new pickup, I confirmed this with him twice. When I arrived I heard “simple mistake” and the price was $5,000 more than discussed. Additionally, there was an $1,100 accessories fee they added to the already inflated price. The last thing, and I knew it would be different (lower), is their online trade in calculator. It is based on Kelly Blue Book values. The salesman stated they don’t use KBB but rather the current auction rates. Fine, but don’t have it on YOUR website as a customer resource if it doesn’t matter. The total price discrepancy was over $10,000. I was prepared to walk out with a new truck. They did not uphold their end of the deal. When I let the sales manager know what happened he just stared at me, zero response. Pretty unethical sales tactics. I do not recommend this dealership More

Used Office My husband, Mike, and I had fallen in love with an Expedition Max from one of BB’s sister lots, however the sales rep there didn’t seem to have time t My husband, Mike, and I had fallen in love with an Expedition Max from one of BB’s sister lots, however the sales rep there didn’t seem to have time to talk to us about it, so when we were in the market to by the expedition and a commuter car, we ended up at BB. Matt Mooney and Joe Deleon were great, ended up working out a deal to trade in our 2012 sienna for a ’14 Fusion and the Expedition that we loved. Well after a few days, my husband got the alarm that the engine was hot in the fusion. He put coolant in it and hoped for the best, keeping an eye on it. After 500 miles of driving the new to us Fusion, we had complete engine failure… your worst nightmare buying a used car. We took to it to an auto shop who told us that the coolant was leaking into the engine. We bought this car as is, so we thought we were screwed. My husband decided to take a chance and call Joe at BB and tell him what was going on. Joe immediately asked if he could get the car there and was SO willing to make it right, even tho it had been weeks and we purchased as is. We got it there and put they immediately put it in service, even gave us a loaner car. After my husband and I talked about, we told Matt and Joe that we were just not confident with this car anymore and they completely understood. They ended up swapping out the fusion for a nice ’15 Mazda6 that was an even better value than the fusion. We are SO happy with how they handled everything, they could’ve said ‘sorry, as is!’ but they DIDN’T and worked hard to make us happy and they DID. I will recommend them to everyone I know and will definitely go back in the future for our kids and ourselves. More

Purchased a Ford Transit van from Bluebonnet Used in New Braunfels Tx. The process was fluid from start to finish. The sales person we worked with was Jerome Richard and our Finance Provider was “Too Tall” Braunfels Tx. The process was fluid from start to finish. The sales person we worked with was Jerome Richard and our Finance Provider was “Too Tall”. Customer service is a dying breed in today’s society but this team has it down pat (if your old enough to have heard that before). I’m happy. Easy process. I highly recommend them. More

Used car purchase Went to buy a car the Carfax was clean! After purchasing noticed inperfections in paint after closer look the whole side had been repaired. I took the Went to buy a car the Carfax was clean! After purchasing noticed inperfections in paint after closer look the whole side had been repaired. I took the car back only then blue bonnet says they found paperwork showing there body shop had done body work and paint. So I returned the car and went to Jordan Ford. I do not recommend blue bonnet! They wouldn’t even come off the price after finding out it had been wrecked and knowingly tried to cover it up . More

"BlueBonnet Motors" Excellence in Service! I want to personally thank Mr. Eddie Rodriguez for his professional, courteous and patience. Bought a Used 2006 Ford F150 and the vechicle was spotle I want to personally thank Mr. Eddie Rodriguez for his professional, courteous and patience. Bought a Used 2006 Ford F150 and the vechicle was spotless, clean and excellent. Mr Rodriguez gave me the run down on used vechicles and as soon as I saw the Truck, I knew it was mine. Eddie delivered on the promises he made, Car Washes, cover for Bed etc. It's a good feeling to know that Sales people like Eddie still exist. On a further note, I live in San Antonio and this is the second vechicle I have bought from BlueBonnet Motors, seems San Antonio still does not match up to the hospitality that strives in New Braunfels, Texas. Thank you Mr. Eddie Rodriguez More

Service like it used to be! In the rush to get the next new customer, it's refreshing to see a dealership that values their existing customer as well! A special thanks to Bill F In the rush to get the next new customer, it's refreshing to see a dealership that values their existing customer as well! A special thanks to Bill Farris, who always goes out of his way to ensure my wife is taken such great care of when she brings her MKT in for service! More

Service Excellent service on my Ford truck..........thanks for doing such a good job on my truck and I’ll be there the next time I need service Excellent service on my Ford truck..........thanks for doing such a good job on my truck and I’ll be there the next time I need service More

Experience was good Work finished faster than expected Yea My only suggestion is to have cars washed after servicing. I used North Park for years, and my car was always washed. I bought my new Lincoln from B My only suggestion is to have cars washed after servicing. I used North Park for years, and my car was always washed. I bought my new Lincoln from BB and now use your service for it and my 2008 Sable because BB dealership is closer to my home. More

Excellent, courteous and knowledgeable service. Could not have asked for a more friendly, courteous and knowledgeable sales person as Mr. Eddie Rodriguez. Excellent service department and waiting a Could not have asked for a more friendly, courteous and knowledgeable sales person as Mr. Eddie Rodriguez. Excellent service department and waiting area is very comfortable. More

Always great service. The folks at bluebonnet are always in a good mood, and very helpful. I will never trust any other dealership with any future new cars. The folks at bluebonnet are always in a good mood, and very helpful. I will never trust any other dealership with any future new cars. More