Bluebonnet Motors

I contacted Joe Kanas to let him know I was looking for a pre-owned truck for my college aged son. I have purchased about a dozen cars from Joe Kanas and Alan Brucks over the years and trust them without qu pre-owned truck for my college aged son. I have purchased about a dozen cars from Joe Kanas and Alan Brucks over the years and trust them without question. I described what I was looking for to Joe. He said there would be a lot of opportunities for trade-ins over the Memorial Day weekend - and he would keep an eye out for a good trade-in. On Saturday I received a call from Joe that he had taken a trade on a 2007 Ford F-150 that he thought would fit my needs perfectly. He was right. It was a clean one-owner truck - exactly what we were looking for!! From there I worked with Alan Brucks, who made sure the truck was cleaned, serviced and had a few minor scratches taken out. When we picked up the truck everything was perfect. Alan had even found an extra remote locking device for our new truck, as well as some new mats. We had looked at a few trucks at other dealers, which we could have bought, however, I just feel more comfortable buying from Joe and Alan - with their no BS approach to finding the right car or truck for me or my family. Every vehicle my family owns was purchased through Bluebonnet. Service after the sale is good too. Joe Alvarado is our guy - and he alway takes care of us. More

I had a great experience at Bluebonnet Motors. The sales staff was extremely helpful and quick to answer any and all questions I had. Not only were they helpful and knowedgeable about the vehicles, they wer staff was extremely helpful and quick to answer any and all questions I had. Not only were they helpful and knowedgeable about the vehicles, they were very friendly and I felt taken care of when I was there. They helped me find the right vehicle for me at a price I could afford. Joe Kanas was especially helpful in finding the right car for my budget that I really liked. I believe the customer service was excellent and is what really sold me on Bluebonnet Motors. I will be returning the next time I buy a car. More

Sheli was great. Made the experience very pleasent. Great team work. This was my 2nd vehicle purchased here and I will come back for third. team work. This was my 2nd vehicle purchased here and I will come back for third. More

I purchased a Lincoln MKS from bluebonnet Motors and had the pleasure of meeting both SHELI SMART and JOE DELEON. They each spoke very highly of the Bluebonnet Service Dpt. I drive from Houston to New Bra the pleasure of meeting both SHELI SMART and JOE DELEON. They each spoke very highly of the Bluebonnet Service Dpt. I drive from Houston to New Braunfels to have my car serviced. I found both SHELI and JOE very knowledgable and look forward to buying my next car from them. More

Joe, the sales manager was not overbearing and gave us a fair price for our trade in. We managed to keep our positive equity for our trade and he came through with the promises he made. The entire staff w fair price for our trade in. We managed to keep our positive equity for our trade and he came through with the promises he made. The entire staff was very friendly and welcoming. More

I had a great experience with a Ford dealership in San Antonio who told me I was approved through 3 creditors/banks. He even showed me the computer screen where I saw 3 green check marks next to the 3 ban Antonio who told me I was approved through 3 creditors/banks. He even showed me the computer screen where I saw 3 green check marks next to the 3 banks. Bluebonnet Ford in New Braunfels lied directly to my face. First of all they treated me like I was a huge inconvenience and waste of their time and not just the man we were working with but every one acted that way. Any one who walked through the hall just looked at us like we were xxxx, even the old woman walking around in a short dress and stiletto heels. Trashy. They were condescending and acted like my business or money wasn't good enough. I was approved with 3 banks on the condition that I put $1000 down. Bluebonnet lied to me and said I was only approved through ONE bank and that I had a $14,000 cap. It's so convenient that they had just bought 4 Nissans priced around $14,000 that they obviously were desperate to get rid of. They kept telling me that was the ONLY car I qualified for. I could have bought any car on that lot if I wanted to and they still insisted on their ugly Nissans. I told them they were wrong about the banks and they continued to lie to my face. I also told them which car I wanted to make a deal on and they said it was impossible. I've never heard of a dealership WANTING to push away a sale but that's exactly what they did. Bottom line they are stuck up, full of crap and think they are better than every one else. It's a good thing I had plenty of other dealerships waiting to make a great deal with me. I will never recommend them to any one and I'm sad that they are such a huge disgrace to Ford considering my family has driven Ford forever and my grandfather and brother worked for Ford as well. My parents have also done a lot of business at that Bluebonnet location and I always thought they were great until my experience. If you want to buy a $30,000 car or more and have perfect credit with $10,000 down then you are definitely WORTH their time. If you're price range is any less than that then they want nothing to do with you. Don't waste your time because you will only be a waste of their time. Leave them for the high rollers since they think they are big shots! More

I was told I would receive a check by Wednesday when I did not I called the finance department. He was like it was no big deal - yet, they were in possession of the vehicle that I traded in which I only g did not I called the finance department. He was like it was no big deal - yet, they were in possession of the vehicle that I traded in which I only got a small portion down towards my new vehicle. He said he would call me the next day. The next day when I had heard nothing - I called what they refer to the business department. I was hung up on three times before finally I got Liz to answer. She refused to send out the check because the paperwork was not completed - and yet again they had the vehicle in hand. And come to find out the paperwork was completed. I tried to find out why they would not send out the check and all got was a bunch of excuses from Liz. She was extremely rude and offhanded. In addition, they refused to send a check for the inspection which they charged me for on my contract and I had to pay for because I was sold a car without an inspection sticker. I had followed through and sent an email with a pdf of the sales receipt to the salesperson to get my check. I received a call from Kevin the check was in his office and the inspection check would be cut. My daughter went to pick the check and once again she was harassed and had to wait a long time before someone would help her. After picking up the check, she called that there was no inspection check. I called Kevin and after being hung up again a few times - Kevin finally answered my call and told me point blank I was rude and he would do anything to make me go away. Great Business and still no refund on my inspection check. Well at least they still get the last laugh because they sold me a way overpriced vehicle and gave me under wholesale value on my trade-in. I got called rude and everything else under the sun when they did not follow through on their job. More

I was looking for a NEW vehicle, and I ended up buying a USED truck that was described as being the best deal for me. On top of the fact that I’ve already had this truck in the shop for warranty work, I was USED truck that was described as being the best deal for me. On top of the fact that I’ve already had this truck in the shop for warranty work, I was completely dropped after signing the contract! Being late in the day, I was told that I would get a call letting me know who picked up the note, but I never received that call. I didn’t know until I got a letter from SACU in the mail. I did get my free 1st oil change, but the truck was given to me with less than 200 miles before the oil change was due. When I took the truck into the service department for warranty work, I asked about the plates for the truck. I was tossed back and forth between the new and used lot; just to be told the plates were about to be mailed from the new lot because they hadn’t been picked-up yet. Again, I never even got a call to let me know the plates had arrived. Then, I receive a random check in the mail from Bluebonnet which stated “Overpayment of Registration”. A few days later, I received a renewal notice from the DMV and realized that the check was meant to pay the registration for this year. Again, there was a complete LACK of communication! I lost this check while helping my sister evacuate from their home in Bastrop. When I called to get the check re-issued, I got tossed back and forth just to find the person that could help me. I was told the check would be sent out that following Monday. A week later, I called and got even more of the run-around. I had enough and wrote a letter of complaint in the feedback section of their website. I quickly got a call and was told the check was ready to be picked up. I was told then that the General Manager would be calling me. The next day, I received an e-mail from my salesman. I’ve copied the closing statements from his message: “…Again I am very sorry for all you’ve had to go through. I can only hope that you will consider our apologies and also realize that we are all human. Though it may seem, in your opinion, Bluebonnet is not worth recommending, other dealerships have humans working for them as well and no one is perfect. Your letter indicates you will not be shopping here again or recommending us. If that remains true I hope you find a dealership that meets your standards. Respectfully Yours, Jerome Rickard / Sales Representative Bluebonnet Motors” I sent back a letter stating that poor customer service on account of just being human was flat out pathetic and inexcusable. I received another letter from the General Manager’s Administrative Assistant. She assured me that I would get a phone call very soon, and that the GM was personally going to review my file to see what they could do to make me happy with my purchase. That was on September 28th, and I haven’t received another phone call or e-mail from them since! So, when they say that at Bluebonnet, “Price is the Difference”; they really mean that the true cost is customer satisfaction and service. This experience has reinstated the fact that you get exactly what you pay for! More

I bought a new 2011 Dodge Ram 3500 Dully from Robert Mendez. He is I very nice sales person. I'm very happy to deal with a person like him. Keep up the good work. Mendez. He is I very nice sales person. I'm very happy to deal with a person like him. Keep up the good work. More

Mr.Vistine works at finance department.Only reason i shopped at that place was the name of the place.Ford dealership.Supposed to be reputable dealership.They act like some corner lot and screw people.Mr shopped at that place was the name of the place.Ford dealership.Supposed to be reputable dealership.They act like some corner lot and screw people.Mr vistine is a liar,cheating SOB.I make sure that people i know does not shop from there. More