Bluebonnet Chrysler Dodge - Service Center

My service guy-Ryan has been fantastic, this is my 4th vehicle from Bluebonnet and he has been BYFAR the best service person. Please keep this guy around,I almost left last year because my service guy wa vehicle from Bluebonnet and he has been BYFAR the best service person. Please keep this guy around,I almost left last year because my service guy was an idiot(Stephen ).my salesman Greg(rip) hooked me up with Ryan. I love my Ram truck! Happy Holidays 🎉🎁🎄 More

I took my truck in for a check engine light. They found that the computer needed to be reset. They did not change and I thought that was very honest. Only bad is they had my car for two days and I had no w that the computer needed to be reset. They did not change and I thought that was very honest. Only bad is they had my car for two days and I had no wheels. More

This is old school New Braunfels that feels like home. I bought a truck a year ago which was a seamless experience with DK. I’m on my third complimentary oil change and they are executed as requested. I usu bought a truck a year ago which was a seamless experience with DK. I’m on my third complimentary oil change and they are executed as requested. I usually have some ‘one off’ requests and I’m met with a ‘no problem, we’ll get it done’ attitude I go to the same Service Representative, Chris, who knows exactly what my truck needs. He provides tips to longevity, economy and will show me how to better use my electronics. I learn something new each time I go. I’m very glad I purchased my truck at Bluebonnet, NB. More

The service department is great. They work fast and are courteous and professional. They even have free snacks and drinks while you wait. Luis, our service specialist was exceptionally good. courteous and professional. They even have free snacks and drinks while you wait. Luis, our service specialist was exceptionally good. More

Worst experience of a lifetime. Run away from these crooks. This is absolutely the worst dealer I have ever done business with in my 66 years of buying new vehicles. I have had issues with my faulty brakes sinc This is absolutely the worst dealer I have ever done business with in my 66 years of buying new vehicles. I have had issues with my faulty brakes since I drove my new tuck off of their lot. First they said the brakes just needed seated. Now14,000 miles later and couple trips back to the shop and I still have horrible brakes. Not safe to drive. You can her the lose parts in the brake system. I also just got a notice of my third factory recall. The simply to refused to even take the wheels off and examine these faulty brakes. I made a service appointment and they didn't even begin look at my truck until 5 days later. They had it for 11 days an did little more than drive it around the block. These people are flat out shade mechanic crooks. Their smart arse service department manager told me to take my truck to another dealer. Real nice way to stand behind your product! Run, run, run, from these people, There is ZERO service after the sell. I'm filing a lemon law complaint with the State of Texas. I should not have to drive a truck with brakes that are broken and do not function correctly. I've never sen such pure neglect in incompetency coupled with very very poor attitudes. I bought a very expensive lifetime warranty and I can 't even get the most simplest of things repaired. More

Service Dept. Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers are rude and gave me the impression they do not care. Pull in the service drive and nobody comes out to wait on you, go in the service office and your presence is ignored, they give me the impression the customer bothers them! I don’t like this reception so, I will go to another dealership for service and sales. More

Warranty Service I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they d I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they diagnosed the issue. After not receiving a call by 2:30 pm in the afternoon I called only to be told that my vehicle has NOT been even looked at due to their busy schedule. I am being told by my service adviser that making an appointment DOES NOT constitute that my vehicle will be repaired, it just puts me in line! Someone needs to explain this to me! If this is the Dodge Ram service that is expected, I would've purchased a Ford! How does one make an appointment to be put in line...??? Luckily this isn't a restaurant where you make a reservation and left to sit there for a few days waiting to eat! More

great service micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, More

Horrible service department! I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and country in for a recall and a warranty repair. At the time the service advisor made it seem that everything was going to be great. They had the vehicle for almost 2 weeks. When I got the vehicle back, it was in worse condition than when I turned it in. They left grease marks all over the back of the DVD screens and on the the leather passenger seat. I guess they wanted me to know they were in the vehicle. Also they did secure the plastic under the front bumper. The driver side was hanging off because they put the clip on the plastic but failed to clip it in the bumper prior to clipping it in the plastic. Also they put a big chip in the paint in the rear bumper. One last thing when I got it back, the remote start system does not work right. It dies every time I put my foot on the brake and push the start button. It makes me wonder what else is wrong with the vehicle since they can't even take care of the little things like wiping off the grease. If you want your vehicle back in worse condition than when you dropped it off, take it here. Another negative is I had to call three days in a row just to talk to the advisor because he would not return my calls. Now I have to go back in to get it fixed and it's a 45 min drive. It's a big inconvenience because the dealership couldn't get it right the first time. Thanks Bluebonnet. More

These guys rock!!! We drive around for 6 months with the passenger window down after getting an estimate from midas ($600 to replace the motor). These guys found out what the real problem was (master contro passenger window down after getting an estimate from midas ($600 to replace the motor). These guys found out what the real problem was (master control switch and the actual window button) and the repair ended up costing Less than half of what we finally saved up to pay. we will never take our trucks any where else. These guys are friendly, honest, and affordable. More