Bluebonnet Chrysler Dodge

Thank You Jeff!!! I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wif I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wife and I were looking for--I looked it over for a bit and we went inside.to talk. Pricing was very straight-forward and my questions were answered on the spot. He and others took a look at my trade-in to arrive at an extremely fair value for both sides. Saturday morning, my wife and I went back ... she took one look at the Jeep and fell instantly in love with it. We went almost immediately into the paperwork/financing phase of the adventure and in a very short time we were the proud new owners of the Jeep. This is the best car purchase process in our lives (age 60+) and I can only heap praise on Jeff and his professionalism and the staff at Bluebonnet. More

Typical sales tactics I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked them via email for an estimated trade-in amount on my truck. Of course they tell me I have to come into the dealership so they can appraise it. This is sales tactic #1, get them into the door. So I drive out there and take a quick look at one of the rams. We have to cross a busy street to do this as a lot of their inventory is located in a different area. So we run across the street, my wife carrying my new born. Look at one of the trucks. Yes I like it, I have already done research prior and have already been to other dealerships. So we run back across the street were I'm now trying to get them to just give me a trade-in amount on my truck. The salesman (Clint Laubacj) comes back and says his manager says they can't give me a trade-in amount unless I test ride one of the trucks first. Sales tactic #2, get them into a new vehicle. Now the truck I'm wanting options wise, is a couple miles down the road in yet another lot they own. So I ride over there with Clint and test ride the new Ram. We get back to the dealership and they are still not giving me a trade-in amount. They write up the numbers to purchase the new truck and want me to initial it. I'm not going to agree to buy your truck unless you give me an amount on my trade-in FIRST! Sales tactic #3, keep the numbers vague and just try to make a deal. So I leave and message them the next day. I told them how much a competing dealership is offering me for my truck. I asked them if they will match it. But I do get a response the next day. Now its sales tactic #4. They look into some kind of system and find out how much I paid for my truck. My truck was a left over model year, and was purchased with a trade-in that the previous dealer really wanted and made a lot of money off of. Because of that I had got a good deal on my current truck. But because of that reason, this dealership now knows how much I have in it. And because of that comes back with a low ball offer. These type of dealerships are the ones you want to look out for. Do your research. Read the reviews. Don't let them screw you over. And walk away when they start playing their typical sales tactics. Read my warning and go elsewhere. There are so many dealerships available and online tools at your disposal. Don't let this dealership take advantage of you. More

Horrible service department! I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and country in for a recall and a warranty repair. At the time the service advisor made it seem that everything was going to be great. They had the vehicle for almost 2 weeks. When I got the vehicle back, it was in worse condition than when I turned it in. They left grease marks all over the back of the DVD screens and on the the leather passenger seat. I guess they wanted me to know they were in the vehicle. Also they did secure the plastic under the front bumper. The driver side was hanging off because they put the clip on the plastic but failed to clip it in the bumper prior to clipping it in the plastic. Also they put a big chip in the paint in the rear bumper. One last thing when I got it back, the remote start system does not work right. It dies every time I put my foot on the brake and push the start button. It makes me wonder what else is wrong with the vehicle since they can't even take care of the little things like wiping off the grease. If you want your vehicle back in worse condition than when you dropped it off, take it here. Another negative is I had to call three days in a row just to talk to the advisor because he would not return my calls. Now I have to go back in to get it fixed and it's a 45 min drive. It's a big inconvenience because the dealership couldn't get it right the first time. Thanks Bluebonnet. More

Exceptional Customer Service Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Finance Manager, there is no words to explain my gratitude towards this young man, he went far and beyond to get a better deal, he is very professional, very friendly, and spectacular finance expert. I will definetely recommend BlueBonnet, I drove from McAllen and chose BlueBonnet because of their professionalism and customer service, something my local dealer does not have. More

Awful First Used Car Experience First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of the problems with the truck when he sold it to me. The rest of the staff I have talked to at Bluebonnet have not done anything for me, except put around 100 extra miles on my truck, wasted time, and gas with nothing improving on my truck. I purchased the truck in early May. I have taken the Dodge Ram up to Bluebonnet Chrysler Dodge three times so far in a span of one month. I took the truck to a repair shop, and they told me that the rotors were warped and that's why my brakes sounded horrible. The first time I took it up there, the used car manager said the problem would be fixed and gave me a loaner vehicle. The next morning, I received a call from the used car manager that the loaner vehicle had been purchased, and asked me if I would drive the vehicle up to the dealership to get a new loaner, or they could have someone drive down to me. I offered to drive the loaner up to BB Dodge because I was happy with the dealership for taking care of my truck's problems. In return, the used car manager told me that I would get a year's worth of car washes to The Wash Tub. After returning the loaner, and getting a different loaner, I was on my way back to San Antonio. The used car manager never gave me the car wash voucher, but that was fine, as I really just wanted to fix my truck. I got a call eight days later from the service department, and they stated that there was nothing wrong with the truck (I guess my brakes were just randomly squeaking for no reason?). After this, I drove back up to the dealership, traded out the loaner, and got back in my 2008 Dodge Ram. Before I even made it back to San Antonio, I noticed the brakes were squeaking. I took it into two other repair shops in San Antonio. Both repair shops, once again, stated that the back rotors needed to at least be resurfaced, and possibly be replaced. So I took the truck back up to New Braunfels on the 29th of June, and the used car manager was not there. I talked with the service department, and they could not even locate my name on the system. They had the name as Nicholas Barista in the system as owning the truck. This made there be a long delay in even being able to talk with the service department, because it showed that I wasn't even the owner of the vehicle. I talked with someone else at Bluebonnet since the used car manager was not there. We agreed I would bring the vehicle back when the used car manager got back. When I was back home in Indiana for the 4th of July, I was in contact with Veronica Diaz about my title, because I tried to register the truck in Indiana. I never received a title, because Veronica said my finance manager was supposed to follow up with me and see where I wanted to register my vehicle, in Indiana or Texas. So my title was sitting with Veronica for two months because I never had a follow up that was supposed to happen, and that has made it so I just received my license plate and registration now, two and a half months after the purchase of the truck. Finally, on Saturday June 9th, I took my truck back to the dealership for the third time. I met with the used car manager, and he talked with the service department. Instead of giving me a loaner and actually making an effort to look at the truck, the service department stated that there couldn't be anything wrong with the rotors. They just did a quick fix on it, as the service manager believed it was just dust in the brakes causing the squeaking. So they "fixed" the truck, and on the drive back once again, the brakes sounded worse than they ever have. They still sound like that today. I bought a vehicle from an actual certified dealership instead of a used car dealership so that if I had a problem, I thought it would be taken care of. Bluebonnet dodge, even if it was a random occurrence, made no effort with the customer in this case. I have emailed the general manager of the whole dealership, and never heard a word back. Gave him the whole outline of what happened, and he never tried to alleviate the situation. Worst place I have ever dealt with in my life. More

Simply Outstanding! Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the v Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the van. I would definitely recommend this dealer to anyone! Thanks! Mike and Sylvia S. More

Where's my $700.00 cash that was miss placed. Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arri Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different. I bought the car since I had a standard for 17 years and my body just couldn't handle the shifting anymore. I informed Jose that I was using my car and $700.00 IN CASH as down payment on my car and that I forgot my title and would bring that on Saturday. Long story short, went into finance to start paperwork and the cash was in a bank envelope and placed it on the guys desk. Paid another $92.00 and some change to bring it down to $9,500.00 even. On the way home I noticed there was a problem with the engine as if the car wanted to die. Went back the following Wed. 2-24-16 for Jose to check it out. I had received a call from Jose about the $700.00 in cash. Informed him of what I did and the guy picked up all the paperwork and put it in an envelope. When we met with the main manger, the finance guy and Jose Soria, the finance guy said that I was going to bring the money in that Sat. with the title. Why would I take $700.00 IN CASH HOME, to bring it back????? REALLY? So, buy the head manger, I was told to go home a look in nocks and cranes or between the wall and bed to see if that's were it fell. I told him how could it have fallen at home, when I sat out in the parking lot counting the money. In the mean time, the finance guy didn't talk---HE started --BY YELLING---"YOUR A LIAR!!!!" Very professional dude. Sad thing is, there were FIVE guys standing outside the door listening to all this and the sad thing----- an OLDER LADY who was a CUSTOMER standing there hearing all this. What a SHAME. No many ever found, took me over a week and a half to get my car back, Jose Soria said they sold it, I told him it was against the law to sell a car without the title he said they could. I still have my contract that states I paid the $700.00, the trade in and the $92.00 and change that both ME and the FIANCE GUY SIGNED. To this date, I still don't have the $700.00 that was missed placed, they wanted me to give them another $700.00 or have it placed on my payment and during this WHOLE time, where is my CAR. AS stated, I finally got that back, still waiting for the $700.00. I will be seeking legal counsel in this matter to try and get the $700.00 in cash back that was misplaced. Good NEWS: I forgot to place a stamp on the envelope, so I THANK God, I got the title back. So bye- bye to part of that money that was my income tax check. Now I own a NISSIAN 2016, a Nissan as I wanted at first, couldn't put the $700.00 cash down like I would have like to since they STILL haven't found it, BUT NISSIANS RULE. As for the 2013 PRE.-CERT ford fiesta good and ready to go??? Yeah, it stood up to the FORD name. I was almost a FOUND ON ROAD DEAD when it almost staled on me going home from work in Austin. More

great dealership I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pr I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you. More

Amazing They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! More

Awesome Treatment I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a coupl I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a couple trucks on bb's website. When I arrived at the dealership "Big Al" took me to the vehicles and was incredible! The next morning I drove home in our 2013 F350. The service at their used lot is excellent and I will drive the 14 hours to work with them again! More