Bluebonnet Chrysler Dodge Jeep Ram

Two-Hour Wait, Wrong Tires, and Broken Promises ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment I couldn't make, so I rescheduled for Monday because I specifically wanted to have the tires installed that day. When I arrived, I handed over my keys, explained why I was there, and reminded them which tires I had ordered. Since the tires had already been ordered, I expected a simple installation. Instead, I waited two hours before anyone told me they couldn't find the tires and apparently didn't even have them. I was told they would need to reorder them. My question was simple: Why wasn't I told this when I arrived? If the tires weren't there, someone should have checked immediately. Instead, I wasted two hours of my time while they were supposedly "looking for the tires." The Service Director then spoke with me, walked me to my Jeep, shook my hand, and explicitly told me he would take care of the situation and make it right. I expected him to follow up personally. Instead, about five hours later, someone from the service department called to tell me the tires had arrived. When I asked if the Service Director was calling me, I was told he had simply instructed the employee to call. Then things got worse. While I was at work, the Service Director sent me a photo of the tires they had obtained and told me they were the correct size. When I checked, I discovered they were not my tires. My vehicle had already been at the dealership for two hours, I had been given incorrect information, and now they had obtained the wrong tires again. The Service Director again told me they would get the correct tires and make everything right by the end of the day. That didn't happen. Their plan was to install the tires the following morning. Since I did not want someone showing up at my house at 7:00 AM to pick up my Jeep without proper communication, I called the service department after hours and spoke with the receptionist. I specifically asked her to make sure they knew not to come to my house at 7:00 AM. She told me she couldn't do that and there was no way she could communicate the message. I suggested leaving a note, sending an email, or putting a note on the Service Director's desk. She put me on hold for about two minutes and then came back and said she could try to leave a note. My question is: Who did she have to ask for permission to leave a note? The next morning, the Service Director texted me saying he could not honor our agreement because the correct tires were a different price and I would have to pay the difference. After waiting more than 24 hours for what should have been a simple tire change, I was now being asked to pay more because they had failed to get the correct tires in the first place. This entire experience was a failure of communication, accountability, and follow-through. I understand that mistakes happen. What I don't understand is how a customer can wait two hours without being told the tires aren't there, then be sent a photo of the wrong tires and told they're correct, be promised the situation will be fixed by the end of the day, wait another day, and ultimately be told to pay more because of the dealership's mistake. I did not create this problem, yet I was the one left waiting, inconvenienced, and expected to pay more to fix it. One star. I expected much better communication, accountability, and customer service from the service department. More

I had a wonderful experience purchasing my vehicle from Bluebonnet Chrysler! Travis was an excellent salesman—friendly, helpful, patient, and very knowledgeable. He made the entire process easy and stress- Bluebonnet Chrysler! Travis was an excellent salesman—friendly, helpful, patient, and very knowledgeable. He made the entire process easy and stress-free without making me feel pressured. I truly appreciate the time and effort Travis put into helping me get into the vehicle I had fallen in love with. The customer service was outstanding, and I would definitely recommend Travis and Bluebonnet Chrysler to anyone looking for a new or used vehicle. Thank you, Travis, for making my car-buying experience such a great one! More

Bought my 2026 Jeep Gladiator from Travis and couldn't be happier. No pressure, knew the Jeep inside-out, and made the whole process easy from the test drive to paperwork. If you're looking for a Gladiator, happier. No pressure, knew the Jeep inside-out, and made the whole process easy from the test drive to paperwork. If you're looking for a Gladiator, ask for Travis. He'll take care of you. More

We had the easiest purchase with Jacob Plont. This isn't the first or last time we will use Jacob to purchase a vehicle. He always listens, makes suggestions and makes sure we are 100% satisfi This isn't the first or last time we will use Jacob to purchase a vehicle. He always listens, makes suggestions and makes sure we are 100% satisfied. He knew from listening to my husband talk what he could WOW him with and he certainly did just that with this truck. He also listened to my 12 year old because he knew that in 3 years this truck is getting passed down to him. He took a true interest in a future buyer. And explained and answered all of his questions. THANK YOU JACOB!! I don't want to take anything away from Jacob and the outstanding job he did on this sale but I wanted to give a shout out to Colby Moore in the Service Department. Because of Colby and the great service he provided way back in 2004 we have remained customers of Bluebonnet Dodge Jeep Ram. More

Purchased a used truck. Process was quick and easy. Was in and out of the dealership pretty quickly. Salesman Jimmy L was straight and to the point and available for any que Process was quick and easy. Was in and out of the dealership pretty quickly. Salesman Jimmy L was straight and to the point and available for any questions. We highly recommend dealership for any vehicle purchase. More

I'm 65 years old. I bought at least 30 to 40 cars in my life motorcycles airplanes and delt with a lot of salesmen and the salesman there, Austin Carpenter was fantas I bought at least 30 to 40 cars in my life motorcycles airplanes and delt with a lot of salesmen and the salesman there, Austin Carpenter was fantastic. Very pleased with how I was treated by him and I can be very difficult and I had some very specific requests and he made it happen!! More

Jacob Plont was straight to the point and kind - he helped us make our daughter’s dream come true with a lightly used (new to her) Jeep. helped us make our daughter’s dream come true with a lightly used (new to her) Jeep. More

Bea Gutierrez was wonderful! She was patient and as a first time car buyer it meant a lot to me that she took her time to make me feel special and valued. Wonderful experience! She was patient and as a first time car buyer it meant a lot to me that she took her time to make me feel special and valued. Wonderful experience! More

The staff at Bluebonnet is exceptional! Maria Zavala listens and delivers! This dealership values the faith and trust you put into purchasing a vehicle from them and it shows. Maria Zavala listens and delivers! This dealership values the faith and trust you put into purchasing a vehicle from them and it shows. More

Easy to work with. Made the process painless. Fair. Maria took great care of me Made the process painless. Fair. Maria took great care of me More