Bluebonnet Chrysler Dodge

Service Dept. Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers are rude and gave me the impression they do not care. Pull in the service drive and nobody comes out to wait on you, go in the service office and your presence is ignored, they give me the impression the customer bothers them! I don’t like this reception so, I will go to another dealership for service and sales. More

great folks to work with I needed a another van. Rodney found what I wanted right away. We discussed other available vehicles, but he didn't burden me with a lot of the "you I needed a another van. Rodney found what I wanted right away. We discussed other available vehicles, but he didn't burden me with a lot of the "you ought to think about upgrading" hype. He met my needs - fast. The expertise within the Service Department staff has never disappointed me. If you want a massage or something besides popcorn find a high priced outfit with lots of overhead; need a decent vehicle at an affordable price and a friendly staff to maintain it, come here. More

Great customer service I had a concern with my invoice and a specific charge that was what I perceived as part of my agreement with the dealership. Jose Soria, the internet I had a concern with my invoice and a specific charge that was what I perceived as part of my agreement with the dealership. Jose Soria, the internet sales manager reviewed and addressed my concern with professionalism and kindness and refunded the difference of my dispute. He gained a dedicated customer. More

Warranty Service I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they d I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they diagnosed the issue. After not receiving a call by 2:30 pm in the afternoon I called only to be told that my vehicle has NOT been even looked at due to their busy schedule. I am being told by my service adviser that making an appointment DOES NOT constitute that my vehicle will be repaired, it just puts me in line! Someone needs to explain this to me! If this is the Dodge Ram service that is expected, I would've purchased a Ford! How does one make an appointment to be put in line...??? Luckily this isn't a restaurant where you make a reservation and left to sit there for a few days waiting to eat! More

Best New Car Buying Experience I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inv I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inventory in the state of Texas. I had researched the market in north Texas, Austin, and San Antonio. It is definitely worth my four hours of driving to pick up my dream car. My sales, Jeorge Ramirez, was very friendly and cursterious. When I arrived, he had already pulled out my top two choices for test drives, and further taking me to their offsite storage lot to see their 50+ Pacificas. Once I selected my final choice, there is not much negotiation needed because they had the lowest price. I would definitely recommend new car buyers to contact Mr. Jeorge Ramirez for the most enjoying and rewarding car buying experience. The finance department was another great help. Mr. Thomas Alan was friendly to prepared my paperwork. And, of course, he tried very professionally to sell me the extended warranty, and gap insurance. After I rejected both offers, Mr. Alan continuous with his patienting effort to sell me the synthetic oil change and tire rotation service. I finally touched by his professionalism in sales, and agreed to his third sales offer. BUT, thirty hours after I happily drove my car to my vacation site, buyers remorse kicked in as I found out that Chrysler website offered the same deal that costed 50% less than Mr. Alan's offer. So, my other advise to car buyers is that do NOT agree to buy anything other than the vehicle in the finance office. Just think about that you have spent months on car researching, and hours with your best sales to pick out your dream car, did you give yourself the same amount of time in researching the sales item from the finance office that is not related to signing the contract on the vehicle. My five star rating is mainly based on Jeorge, because I knew that finance office in any dealership will not easily let you walk out without buying something. In my case, I am surprised at the deep markup of 50% more than Chrysler website. I can only blame myself for not doing enough research on the unanticipated sales item from the friendly finance office. At the end, I do truely recommend this dealership, because it just got the best pricing and service.... More

Bait and swicth First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But due to the error they would reduce that by $1,000. That brought the truck down to 24,500 trade. I did not respond so the next morning I get a call where they reduced the price another $1,000 so now we are at $23,500 trade. I ask, would you trust this outfit or move on. I then get a email from a Baswell that says they have lowered their prices more to give them a call. I picked 4 different pickups out that would work for me with one being the top one. I finally got a call back from the salesman and he came up with a cost of $24,500 TRADE. this pickup is of lessor value and now they want more. The other thing I do go along with is the fact that they add things on and charge you for them when you don't want them. The high light is when they charge you $499 for a spray in box protector and it is already on the window sticker for that price. I caught them doing this twice. More

Buying experience Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have bought three vehicles from Bluebonnet and will go back again. More

Quick & Easy Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home wit Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home with one a couple of hours later. Jeorge R. was great!!! He answered all of my questions. Great service in finance! Matt helped to get me the best rate available... The team responding quickly with the vehicle I wanted... These folks are amazing! This was by far the easiest vehicle purchase process I have ever experienced. I highly recommend buying from Bluebonnet! More

Best Experience in years Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendl Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendly, professional and cut out all the usual "run around" when purchasing a new vehicle. Best experience I've had in years. Thanks Ollie! More

great service micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, More