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Bluebonnet Chrysler Dodge

New Braunfels, TX

3.0
179 Reviews

547 South Seguin Avenue

New Braunfels, TX

78130

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Showing 179 reviews

October 10, 2010

Mr. Robert Mendez was absolutely awesome! I like his technique as a salesman. No pressure..answered questions succinctly...no hard sell...friendly, courteous, kind, knowledgible, and very professional. More

by dufferdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mendez, Steven Fekkos, Robert Mendez
August 23, 2010

these guys were great my first new car was an expirence i will never forgot. no fancy stuff they were both pleasant and professional. i hope these guys stay there because i will purchase another vehicle very More

by boricuanyc78244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alvin and dave, Dave Fuller
August 05, 2010

This dealership has the largest selection of heavy duty pickups I've found in 4 states. They had 50 on lot and another 200 (yes 200) behind there other lot. And there prices are incredible. The 4 states ar More

by Happy2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.McBride, Todd Mcbride
July 29, 2010

I have always gotten prompt, courteous and quality service when I visited the dealership. So far, I have not had any contact with anyone except the service department for periodic maintenance since I More

by J Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Startz, Brett Startz
July 28, 2010

Very amicable and easy to do business with. No pressure sales tactic and satisfied all my questions. Knowledgeable and courteous service persons,they accomodated my requests for accessory work in a timely More

by jjgsn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Knight, Steve Fekkos, Bret Startz, Martin Gonzales, Brett Startz
July 27, 2010

The salesman was very knowledgeable about the product. The finance department went the extra mile to not only get financing, but to get the best rate out there. This was my 3rd purchase and every experie More

by rddenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Becker
July 27, 2010

I bought a dodge 1500 not quite a year ago. I have had several problems with the vehicle and my complaints fall on deaf ears. They do not follow up with calls and information as they promise to customers. More

by maddison67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
kim rodrigous and coby the manager service dept
Jul 28, 2010 -

Bluebonnet Chrysler Dodge responded

Ms. Brietzke, I am sorry to hear about the complications that have occurred since purchasing your truck. Customer satisfaction is extremely important to us and we would like the opportunity to make it up to you. If you could bring your vehicle into our service department Monday morning, August 2, we will have a shuttle driver take you wherever you need to be while we diagnose and repair the window problem. Again, I am incredibly sorry about your past experiences. Please contact me at your convenience so we can confirm your service appointment. Thank you for your time.

Jul 29, 2010 -

maddison67 responded

"Please contact me" No name provided nor contact number?? I am a nurse and do not have another day off until the 6th and 7th of August. As I already have appointments on the 6th which means would be unavailable till the 7th August. Considering there has been no rush to look at my vehicle until I posted a review I am sure waiting until the 7th August shouldn't bother your company. Thank you for the offer. Janie

Jul 30, 2010 -

Bluebonnet Chrysler Dodge responded

Janie, My name is Ashley and I am the Dealer Standards Coordinator at Bluebonnet Chrysler Dodge. I have spoken with our service manager about your past experiences and have taken steps to assure that this doesn't happen again. If you would please call me at 830-606-3463 at your earliest convenience I can go over our service availability so we can schedule a time to fix your truck. I am sorry for the inconvenience caused, but we are committed to making things right. Thank you, Ashley

Aug 05, 2010 -

maddison67 responded

Ashley I thank you for your time and effort at this time I am very busy at work due to staff shortages. I have been working 12hr days I planned to be off tomorrow but Cannot. I shall ring you monday when my shedule returns to normal to arrange a time to bring the dodge in. Thankyou again Janie Brietzke

Aug 12, 2010 -

Bluebonnet Chrysler Dodge responded

Janie, I completely understand that you have work obligations. Just give me a call when you can and we will set up an appointment that works best for you. We also have a service shuttle that may be available to take you to work if you wanted to drop your vehicle off in the morning, depending upon the location of your work. I look forward to speaking with you, Ashley 830-606-3463

July 27, 2010

Still waiting for the owners manual/disk promised for the 6.7L engine. I had to buy one from an online forum to know the specifications and maintenance schedules. The dealer claimed to have mailed spare ke More

by mtsh2s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
July 27, 2010

It was a great. We made the trip from Eagle Pass but it was worth the trip we came back with our new truck they back up what they told us by phone. They all did every thing to help us to choose and to clos More

by eduardo 68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brayen and Carlos
July 27, 2010

I NEEDED A TRUCK THAT WOULD LAST AND I TRIED A DODGE RAM 2500 IT HAS BEEN THE BEST TRUCK I HAVE EVER OWNED. IT IS A 2007 AND I HAVE 293,000 MILES WITH VERY LITTLE WORK DONE ON IT. THE SALES MAN WAS OUTSTAN More

by RITCHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOB BECKER , TOMMY IN DESIEL REPAIR KOBIE IN SERVING